MerchantPlus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If Narvin did not close multiple accounts for me, why did he explicitly tell me that he was closing three accounts (see attached)? This is an excellent example of the poor communication I have consistently experienced with MerchantPlus - even when I explicitly ask for how things work, who I should contact, and how I open, close, or modify accounts, I receive either no response, a muddled response, or a response I find out later is completely incorrect I will continue to reject MerchantPlus' response until you take financial responsibility for the financial issues you committed me to by opening the accounts in question, then consistently giving me incorrect information and refusing to tell me how to close those accounts even when I specifically ask If you continue to refuse to work with me on this, then I will forward all of this correspondence to the businesses you work with and either file Revdex.com complaints against them for allowing you to speak for them or file negative Revdex.com reviews on their business for working with you - obviously, allowing you to voice anything on their behalf is a poor business decisionOther businesses tend to be far more responsive to Revdex.com complaints, reviews, and mediation than you are; if you allow this complaint process to go unresolved, I believe you will lose far more in the long run than the small sum I am seeking reimbursement for Please let me know if you would like to reimburse me for the amount MerchantPlus obligated me for, or if I should go ahead and contact the other businesses you work with about your poor business practicesI believe the fallout from the latter will be far more expensive for you in the long run In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, I have no records of any email requests to have this account closedCould you please forward supporting documentation? Thank You Silvia

Hello, Let me advise you that MerchantPlus, Control Scan and BluePay all work as ONE accountBluePay is the underwriter of the account, ControlScan is just a software you for PCI Compliance and we work WITH BluePay So when he closed the account it was just one account, that is why you only received billings every monthOne for your MerchantPlus Account and One for [redacted] I highly recommend you reach out to [redacted] directly as they handle your billing for the gateway you usedAs I previously advise they may offer you courtesy refund Thank You Silvia

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Please see attached for documentation attempting to cancel last January. Brion B[redacted] and Narvin S[redacted] communicated that Mr. S[redacted] was my point of contact for all of this. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If Narvin did not close multiple accounts for me, why did he explicitly tell me that he was closing three accounts (see attached)? This is an excellent example of the poor communication I have consistently experienced with MerchantPlus - even when I explicitly ask for how things work, who I should contact, and how I open, close, or modify accounts, I receive either no response, a muddled response, or a response I find out later is completely incorrect.
 
I will continue to reject MerchantPlus' response until you take financial responsibility for the financial issues you committed me to by opening the accounts in question, then consistently giving me incorrect information and refusing to tell me how to close those accounts even when I specifically ask.
 
If you continue to refuse to work with me on this, then I will forward all of this correspondence to the businesses you work with and either file Revdex.com complaints against them for allowing you to speak for them or file negative Revdex.com reviews on their business for working with you - obviously, allowing you to voice anything on their behalf is a poor business decision. Other businesses tend to be far more responsive to Revdex.com complaints, reviews, and mediation than you are; if you allow this complaint process to go unresolved, I believe you will lose far more in the long run than the small sum I am seeking reimbursement for.
 
Please let me know if you would like to reimburse me for the amount MerchantPlus obligated me for, or if I should go ahead and contact the other businesses you work with about your poor business practices. I believe the fallout from the latter will be far more expensive for you in the long run.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by MerchantPlus LLC regarding complaint ID [redacted].Sincerely,[redacted]

Hello, 
 
Let me advise you that MerchantPlus, Control Scan and BluePay all work as ONE account. BluePay is the underwriter of the account, ControlScan is just a software you for PCI Compliance and we work WITH BluePay . So when he closed the account it was just one account, that is why you only received 2 billings every month. One for your MerchantPlus Account and One for [redacted] 
 
I highly recommend you reach out to [redacted] directly as they handle your billing for the gateway you used. As I previously advise they may offer you courtesy refund. 
 
Thank You
Silvia

Hello, 
 
I have no records of any email requests to have this account closed. Could you please forward supporting documentation?
 
Thank You
Silvia

Review: I've charged my customer's credit card for amount of $3000 and two hours later refunded whole amount. MerchantPlus charged me $72 for charging my customer's credit card AND other $72 for refund. Plus to that they charged me over $200 fees. As a result I've been charged over $350 in fees for money that have been refunded and I had to pay it out of my pocket. MerchantPlus refused to wave those fees.Desired Settlement: I would like to get a refund.

Consumer

Response:

At this time, I have not been contacted by MerchantPlus LLC regarding complaint ID [redacted].

Sincerely,

Review: We filled out forms to close our two accounts on November [redacted] and [redacted] of 2015. Both forms were submitted with letters of account signer changes on letterhead from our Board of Directors, as well as a listing of current Board and key staff members showing authorization for those to close the accounts. Merchant Plus billed us for services on our two accounts in December and January. We called to find out why we were still being billed, and they said they couldn't close the account because they didn't have all the documentation on file. We reviewed what was sent, and offered to resend if needed, but they refused to take any additional information and said they would send to another department for review. They refused to give follow up contact information, or information on who/what entity would be reviewing, but said process could take another 30 days. During that additional 30 days, they could continue to bill us and not credit us for the monies already taken from our account after we submitted paperwork to close. Merchant Plus has already taken $339.66 directly from our bank accounts after we submitted closure paperwork. Merchant Plus provides no records or proof that any of these requests are being received or that they are working on managing in a timely fashion. They also continue to charge us for their missing paperwork and delays.Desired Settlement: We wish to receive confirmation that our accounts have been closed and a refund of the fees they have been taking out of our account since we filed to close our accounts (current total is $339.66).