To Whom It May Concern:
First we would like to clear that Ms*** stated in
her complaint that she spoke with *** ***. She never spoke with *** ***, but she
did speak with our collector *** ***. We
spoke with Ms*** several
times.
After reviewing the conversations we feel that Ms*** was very
confused about who she owed monies to, although our collector told her the
client name at the beginning of the conversation. Ms*** stated that she has several
medical bills and wondered if it was from *** or ***. We told Ms*** that our client was
located in ***, SC. Ms***
also stated to us that she did not handle her affairs. After that being said, our collector informed
Ms*** that we could speak with her POA if she gave us permission to do
so. Ms*** had her son to give us
a call. When her son called he was very
rude and used profanity (***, *** ***) and berated our collector,
when our collector explained that we needed him to fax us a copy of his POA
paper; he got very upset and started calling our office over and over,
and also asked to speak to the man with the little ***. Her son also stated that Ms*** was
not capable of handling her affairs. We
are very apologetic that Ms*** or her son was unable to work out
anything, but will be willing to work out arrangements to get her account
cleared up with our agency. If Ms
*** is not capable of handling her
affairs, she needs to have her son send us a copy of her POA papers or fax and
we will be more than happy to discuss her account with her son
To Whom It May Concern:
Ms*** does have a valid account with our client. We have validated the account and our client
has sent us an itemized bill, along with a signed contract where Ms***
signed for services. They have also
provided us with a copy of Ms
***’s driving license to verify her DOB. We have sent Ms*** an itemized copy of
the bill via mail so she will be able to see documentation that she does owe
the debt and it is valid. If Ms***
has any questions or concerns pertaining to this bill, she can call our office
at 1-*** and a representative will be happy to explain to Ms***
the valid debt
To Whom It May Concern:
After receiving this Revdex.com letter , Mr*** *** called
our office on 1-7-and paid his account in full. We will update this account on Mr*** credit file to have this matter resolved
To Whom It May Concern:
Mr. [redacted] had disputed his accounts several times with the credit bureau. Notice in his letter he said credit bureau, we are not the credit bureau we are Merchants Credit Association who do list with the credit bureaus. When Mr. [redacted] received...
his original letter on his accounts he had 30 days to request a validation. Being that we never heard from Mr. [redacted] within the 30 day period we are not required to validate any accounts after that period. However we did received a letter directly from Mr. [redacted] on 8-4-14 a few days after we received the better business complaint and in that letter Mr. [redacted] requested we validate an account. Since it was sent directly to us we did provide him with a copy of a bill. The information that we are reporting to the credit bureau is correct on Mr. [redacted] credit file so we have no obligation to delete any of his information. If Mr. [redacted] would like he is more than welcome to give our office a call and our trained collections department will be willing to discuss his information with him, so that he is aware what is being reported on his credit and why.
We show that your check returned from the bank with
insufficient funds. However, it is not
our policy to notify you that your check returned before it will be placed on
your credit file. When we spoke to you
before you submitted the check, and we made you...
aware that your bill needed to
be paid by end of the month so that it would not affect your credit. We did not know that your check would
return. However, we received your check
on 6-29-15 back from the bank. The same day we left you a message to notify you
that your check had returned, but you failed to return our call. In most cases the consumer knows before we
know that a check did not clear their bank, with that being said you should
have contacted our office to let us know about your situation. We do show that you disputed the account, and
we have taken the account off your credit file since it was paid in full. If you have any other questions, please feel
free to call us.
Ms. [redacted],
According to Ms. [redacted] complaint, she previously purchased a
piece of property last year. Now she is
trying to build a home and a lien is on the property that she purchased, which
is keeping her from building. Ms. [redacted]
came into our office earlier this...
week demanding that we release the lien. We do show that the lien was for another
individual that our client previously filed and not for Ms. [redacted]. Being that
our client filed the lien in another individual name, this makes Ms. [redacted] a
third party. We were not able to discuss
the matter in detail with Ms. [redacted], because by law we can’t release
information to a third party. We
referred Ms. [redacted] back to her attorney.
Ms. [redacted] attorney that assisted her in purchasing the property should
be responsible for not notifying her of the lien during her original
purchase. Ms. [redacted] demanded that we
accept a settlement, but we do not have the authority to accept settlements on
our client’s behalf. Doing Ms. [redacted] a
courtesy favor, while she was in our office we called the original creditor who
placed the lien, and asked them if they would be willing to accept a settlement
to release the lien. Our client refused
the offer, and we made Ms. [redacted] aware of their refusal. Ms. [redacted] is requesting that we release the
lien, but that is out of our authority.
We can’t release the lien unless the lien is paid or if our client tells
us to. Ms. [redacted] would need to go to the
original creditor who placed the lien or refer back to her attorney to get this
matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted], We received your complaint to the Revdex.com. We are showing that we billed you three times and we did not receive any of the letters back by mail. We have contacted the original creditor and they also notified you with several letters. They also stated that you gave them a credit card for...
the balance and the card decline. They also noted that you had given them a check previously and the funds were not available and the check bounced. With all that being said you were well aware of the account. We also show records that we spoke with you on several occassions and you refused and hung up on us. We are more than delighted to send you another copy of the bill. I have attached it with your Revdex.com document and I also I have placed a letter in the mail for you review. If you have any further questions, please don't hesitate to call the office at 864-[redacted].
To Whom It May Concern:
First we would like to clear that Ms*** stated in
her complaint that she spoke with *** ***. She never spoke with *** ***, but she
did speak with our collector *** ***. We
spoke with Ms*** several
times.
After reviewing the conversations we feel that Ms*** was very
confused about who she owed monies to, although our collector told her the
client name at the beginning of the conversation. Ms*** stated that she has several
medical bills and wondered if it was from *** or ***. We told Ms*** that our client was
located in ***, SC. Ms***
also stated to us that she did not handle her affairs. After that being said, our collector informed
Ms*** that we could speak with her POA if she gave us permission to do
so. Ms*** had her son to give us
a call. When her son called he was very
rude and used profanity (***, *** ***) and berated our collector,
when our collector explained that we needed him to fax us a copy of his POA
paper; he got very upset and started calling our office over and over,
and also asked to speak to the man with the little ***. Her son also stated that Ms*** was
not capable of handling her affairs. We
are very apologetic that Ms*** or her son was unable to work out
anything, but will be willing to work out arrangements to get her account
cleared up with our agency. If Ms
*** is not capable of handling her
affairs, she needs to have her son send us a copy of her POA papers or fax and
we will be more than happy to discuss her account with her son
To Whom It May Concern:
Ms*** does have a valid account with our client. We have validated the account and our client
has sent us an itemized bill, along with a signed contract where Ms***
signed for services. They have also
provided us with a copy of Ms
***’s driving license to verify her DOB. We have sent Ms*** an itemized copy of
the bill via mail so she will be able to see documentation that she does owe
the debt and it is valid. If Ms***
has any questions or concerns pertaining to this bill, she can call our office
at 1-*** and a representative will be happy to explain to Ms***
the valid debt
To Whom It May Concern:
After receiving this Revdex.com letter , Mr*** *** called
our office on 1-7-and paid his account in full. We will update this account on Mr*** credit file to have this matter resolved
To Whom It May Concern:
Mr. [redacted] had disputed his accounts several times with the credit bureau. Notice in his letter he said credit bureau, we are not the credit bureau we are Merchants Credit Association who do list with the credit bureaus. When Mr. [redacted] received...
his original letter on his accounts he had 30 days to request a validation. Being that we never heard from Mr. [redacted] within the 30 day period we are not required to validate any accounts after that period. However we did received a letter directly from Mr. [redacted] on 8-4-14 a few days after we received the better business complaint and in that letter Mr. [redacted] requested we validate an account. Since it was sent directly to us we did provide him with a copy of a bill. The information that we are reporting to the credit bureau is correct on Mr. [redacted] credit file so we have no obligation to delete any of his information. If Mr. [redacted] would like he is more than welcome to give our office a call and our trained collections department will be willing to discuss his information with him, so that he is aware what is being reported on his credit and why.
Ms. [redacted],
We show that your check returned from the bank with
insufficient funds. However, it is not
our policy to notify you that your check returned before it will be placed on
your credit file. When we spoke to you
before you submitted the check, and we made you...
aware that your bill needed to
be paid by end of the month so that it would not affect your credit. We did not know that your check would
return. However, we received your check
on 6-29-15 back from the bank. The same day we left you a message to notify you
that your check had returned, but you failed to return our call. In most cases the consumer knows before we
know that a check did not clear their bank, with that being said you should
have contacted our office to let us know about your situation. We do show that you disputed the account, and
we have taken the account off your credit file since it was paid in full. If you have any other questions, please feel
free to call us.
Ms. [redacted],
According to Ms. [redacted] complaint, she previously purchased a
piece of property last year. Now she is
trying to build a home and a lien is on the property that she purchased, which
is keeping her from building. Ms. [redacted]
came into our office earlier this...
week demanding that we release the lien. We do show that the lien was for another
individual that our client previously filed and not for Ms. [redacted]. Being that
our client filed the lien in another individual name, this makes Ms. [redacted] a
third party. We were not able to discuss
the matter in detail with Ms. [redacted], because by law we can’t release
information to a third party. We
referred Ms. [redacted] back to her attorney.
Ms. [redacted] attorney that assisted her in purchasing the property should
be responsible for not notifying her of the lien during her original
purchase. Ms. [redacted] demanded that we
accept a settlement, but we do not have the authority to accept settlements on
our client’s behalf. Doing Ms. [redacted] a
courtesy favor, while she was in our office we called the original creditor who
placed the lien, and asked them if they would be willing to accept a settlement
to release the lien. Our client refused
the offer, and we made Ms. [redacted] aware of their refusal. Ms. [redacted] is requesting that we release the
lien, but that is out of our authority.
We can’t release the lien unless the lien is paid or if our client tells
us to. Ms. [redacted] would need to go to the
original creditor who placed the lien or refer back to her attorney to get this
matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted], We received your complaint to the Revdex.com. We are showing that we billed you three times and we did not receive any of the letters back by mail. We have contacted the original creditor and they also notified you with several letters. They also stated that you gave them a credit card for...
the balance and the card decline. They also noted that you had given them a check previously and the funds were not available and the check bounced. With all that being said you were well aware of the account. We also show records that we spoke with you on several occassions and you refused and hung up on us. We are more than delighted to send you another copy of the bill. I have attached it with your Revdex.com document and I also I have placed a letter in the mail for you review. If you have any further questions, please don't hesitate to call the office at 864-[redacted].