Merchants Office Furniture

This customer order a personalized bangleFinish: Silver Style: silver bangle, lowercase letters, Upper Case and numbers Personalization: #(rose gold ?) MR -------#14?MR--------- we made it exactly how she wanted it Our policies state all personalized items are final sales:http://www.candycoutureshop.com/shop-policies the item was delivered on time regarding out processing times:https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] attached you find her shipping label and order there was no mistake on this orderShe had to go to my website from Instagram, than find the listing, order it, pay and enter all her personalizationShe ask for a refund after the item was madeShe continued to harass on Instagram so we blocked her from commentingShe was harassing us and out customers

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I am giving the company the benefit of the doubt and look forward to receiving the products ordered As I have heard this before, I am hesitant to believe I will receive the order I am pleased with the companies response and will follow up with the Revdex.com either way Thank you for your assistance with this matter [redacted]

I am rejecting this response because: These people are delusional! The last time we were in communication was January 12th when they falsely accused me of fraudThey accused me of fraud I responded with a strongly worded email, which they replied to and that was the end of our communicationAll of our emails and private messages on Instagram were sent to the person at the Revdex.com handling this matterThe last time I reached out to these people on Instagram was January 4th! I was blocked on Instagram on the 9th when they found out about the dispute, not because I was harassing them as they are falsely claimingThese people have accused me of fraud and now harassment all because they refused to admit to their mishandling of my order and the situationThey continue to claim that I they personalized my order but one of my bracelets was missing and another came with a quote I never asked forIn their last message they claimed my issue was the Christmas delivery which I submitted proof was not, since I stated as much on several different emailsLet me explain how the dispute was explained to me since they are still alleging that I have free merchandiseYes, I got a credit from my credit card company on the 4th when I entered the dispute claim BUT I was told it was not a final credit until the dispute was resolvedThe dispute is not finalized, closed or resolved yet as far as I knowI am absolutely exhausted of these people and their lies! If a person purchases a product you are suppose to deliver the product in the time frame it was promised inIf that can't be done the least you could do is properly communicate with them not throw accusationsThese people need to seriously take a course on customer service!

I am rejecting this response because: Yes I have stated I will wait for the product, However I feel the business is being purposefully vindictive in delaying my shipment due to my VALID inquiries! IT HAS BEEN WEEKS!! More than enough time to span the initial week delay, and the following week delay update.I have been told on occasions in as many weeks that my item will ship the next day, yet they have not shippedThey posted last week that ALL ORDERS WOULD SHIP OVER THE WEEKEND.If they communicated to their wait listed orders via the email addresses on file, or responded to inquiries via their website email there wouldn't be such a difference of how this is being handled! They even had a inquiry online about a customer dropping by to pick up (see attached) and said they were available for this- Then why can't my order of be shipped?!i will continue to wait for my product but this has been a COMPLETE NIGHTMARE, and seeing as they have other complaints of the same nature they should seriously re-evaluate their customer service policies and shipping updates

Hi there I am sorry for thisI have sent the customer a return label to ship back the incorrect productOnce received we will refund or remake her bangle my apologies for the incorrect spelling errorAttached is the shipping labelI also sent this to [redacted] email box

HI thereI am so so so sorry the customer did not receive her productI feel absolutely terribleI am shipping her bangles out tomorrow with free necklacesI know nothing I can say will make it better but I am truly sorryI see my employee replied to her to ship her items but it must have
fell through the cracks or maybe USPS lost her packageEither way it is shipping tomorrowI do see her emails they went into my spam box hence why we didn't reply to the rest of her emailsPlease let her now her items are on there wayhere is the tracking number:***
She will get it by FridayBest,*** OWNER of Candy Couture Shop

we haven't shipped this because it was a pre order and with the hurricanes all shipping have been delayedHer item will ship as soon as it canWe offered her a refund multiple times if she couldn't waitShe doesn't want one...so she will have to wait like everyone elseWe shipped these in the
order we received themI am sorry we cant ship it faster but we offered her a refund multiple times and she just wants the bag which we will be happy to ship her once in stock

As far as I am concerned this matter is over with the customer continues to harass me even know she has received her product and her refund from her credit card company I don't know what else she wants from usShe got $worth of free product and continues to send us harass emails which I will no longer respond tooShe got a refund from her credit card company and she has the product that was personalized just for herI did not pick and choose anything from anywhere I just submitted proof of her refund and proof her products were deliveredEnd of storyI will no longer communicate regarding this matter I have had to block this customer on all social media accounts do to harassment

I am rejecting this response because: This is the second time this excuse of a company has accused me of fraudIt seems like this "company" likes to pick and choose what they want to restate from the emailsYes, I sent a strongly worded email(which I forwarded over to the representative addressing this matter)I did so after receiving an email from CCS accusing me of fraud and throwing threats around, all because they can not accept responsibility for the horrible way they do businessI placed my dispute claim on Jan 4th around 4PM after numerous attempts at getting a refund from CCS and getting ignored, then told no, then told yes and then ignored againAll of which I forwarded to the representative handling this matterI also stated on numerous occasions that I completely understood that I would not received my order by Christmas as I placed my order after the deadlineI stated so in the original complaint with the Revdex.com and an more than one occasion in my communications with CCSMy issue has absolutely nothing to do with the order making it by Christmas in any way shape or formIt has everything do to with not getting my order in the time frame stated in the "your order will be shipped soon email" and with how the "company" grossly mishandled the situationI notified the credit card company that I received SOME of the merchandise I ordered and that I wanted to change the dispute amount and was told no changes could be made until CCS bank respondedI received my order only after placing my dispute claim, it came in missing an item and with a bangle that was engraved incorrectly(they also reused the metal because on the inside of it, it said "***")This excuse of a company is ruining their own reputation, I'm simple putting out my experience with them. Regarding Complaint ID 11079411florins martinez 10:PM PhotosTo: [email protected] Active Viewattachments (total MB)Download all as zipSave all to OneDriveGood Evening,I received an email stating that the company responded to my complaint with the Revdex.comThis is the second time the "company" accuses me of making a fraudulent dispute claimYes, I sent this "company" a strongly worded email after receiving an accusatory email that also included threats to report me for fraudWhile they allege that I placed my dispute claim on January 9th, I have a message from my credit card company showing my claim was placed on Jan4th around 4PMBelow I have facilitated the message from my credit card company showing the date the dispute was filedI filed the dispute after asking for a refund a few times and getting delayed and mixed responses from Candy CoutureI did receive an incomplete order after placing my dispute claim which was missing a Built your own bracelet and one of the bangles I received was incorrectly engraved(it also had "Matt" engraved on the inside)I notified my credit card company of this and asked to changed the amount being disputed to the dollars the missing bracelet cost(letting the incorrectly engraved bangle go)I was told no changes could be made until after they heard back from Candy Couture's bank, I am still awaiting further instruction from my credit card company As you already know my order was placed On Dec5th of I was well aware that I had missed the cut off for the Christmas shipping deadlineI stated so in my original complaint with Revdex.com as well as through DM via Instagram on Dec.17th(at 11:39am), which candy couture responded toI acknowledged the fact that I would not get my order by Christmas a number of times and I stated that I understood thatMy issue has nothing to do with Christmas delivery, it has everything to do with the run around I received from this "company"While I was understanding that this company is a small business and that there are growing pains, that does not excuse the poor communication(if any) and horrendous customer service I receivedIn some instances it took them a few days to respond and some of my questions/concerns went ignoredI understand my order was personalized for me however, I had emailed them prior to making the replacement order asking for shipping information and depending on that I would want a refundI did not receive a response until 9:07PM the following day via DM on InstagramAt which point I again asked for a refund and was told the order was already made and they would not refund meI asked why they went ahead in making the order after I had emailed them twice, sent the email via DM on Instagram as well requesting information and based on that information I might want a refundI did not receive a response to thatHowever a few days later I received an email stating that if I wanted a refund I would be given oneTo which I responded I wanted a refund and again was ignoredI have attached screenshots of my conversations with Candy Couture via email as well as through DMPlease let me know if there are any questions I can answer, anything I can clarify or any other documents you would like me to facilitateI sincerely appreciate your time and consideration in helping me resolve this matter Regarding Complaint ID 11079411florins martinez 10:PM PhotosTo: [email protected] Active Viewattachments (total MB)Download all as zipSave all to OneDriveGood Evening,I received an email stating that the company responded to my complaint with the Revdex.comThis is the second time the "company" accuses me of making a fraudulent dispute claimYes, I sent this "company" a strongly worded email after receiving an accusatory email that also included threats to report me for fraudWhile they allege that I placed my dispute claim on January 9th, I have a message from my credit card company showing my claim was placed on Jan4th around 4PMBelow I have facilitated the message from my credit card company showing the date the dispute was filedI filed the dispute after asking for a refund a few times and getting delayed and mixed responses from Candy CoutureI did receive an incomplete order after placing my dispute claim which was missing a Built your own bracelet and one of the bangles I received was incorrectly engraved(it also had "Matt" engraved on the inside)I notified my credit card company of this and asked to changed the amount being disputed to the dollars the missing bracelet cost(letting the incorrectly engraved bangle go)I was told no changes could be made until after they heard back from Candy Couture's bank, I am still awaiting further instruction from my credit card company As you already know my order was placed On Dec5th of I was well aware that I had missed the cut off for the Christmas shipping deadlineI stated so in my original complaint with Revdex.com as well as through DM via Instagram on Dec.17th(at 11:39am), which candy couture responded toI acknowledged the fact that I would not get my order by Christmas a number of times and I stated that I understood thatMy issue has nothing to do with Christmas delivery, it has everything to do with the run around I received from this "company"While I was understanding that this company is a small business and that there are growing pains, that does not excuse the poor communication(if any) and horrendous customer service I receivedIn some instances it took them a few days to respond and some of my questions/concerns went ignoredI understand my order was personalized for me however, I had emailed them prior to making the replacement order asking for shipping information and depending on that I would want a refundI did not receive a response until 9:07PM the following day via DM on InstagramAt which point I again asked for a refund and was told the order was already made and they would not refund meI asked why they went ahead in making the order after I had emailed them twice, sent the email via DM on Instagram as well requesting information and based on that information I might want a refundI did not receive a response to thatHowever a few days later I received an email stating that if I wanted a refund I would be given oneTo which I responded I wanted a refund and again was ignoredI have attached screenshots of my conversations with Candy Couture via email as well as through DMPlease let me know if there are any questions I can answer, anything I can clarify or any other documents you would like me to facilitateI sincerely appreciate your time and consideration in helping me resolve this matter Regarding Complaint ID 11079411florins martinez 10:PM PhotosTo: [email protected] Active Viewattachments (total MB)Download all as zipSave all to OneDriveGood Evening,I received an email stating that the company responded to my complaint with the Revdex.comThis is the second time the "company" accuses me of making a fraudulent dispute claimYes, I sent this "company" a strongly worded email after receiving an accusatory email that also included threats to report me for fraudWhile they allege that I placed my dispute claim on January 9th, I have a message from my credit card company showing my claim was placed on Jan4th around 4PMBelow I have facilitated the message from my credit card company showing the date the dispute was filedI filed the dispute after asking for a refund a few times and getting delayed and mixed responses from Candy CoutureI did receive an incomplete order after placing my dispute claim which was missing a Built your own bracelet and one of the bangles I received was incorrectly engraved(it also had "Matt" engraved on the inside)I notified my credit card company of this and asked to changed the amount being disputed to the dollars the missing bracelet cost(letting the incorrectly engraved bangle go)I was told no changes could be made until after they heard back from Candy Couture's bank, I am still awaiting further instruction from my credit card company As you already know my order was placed On Dec5th of I was well aware that I had missed the cut off for the Christmas shipping deadlineI stated so in my original complaint with Revdex.com as well as through DM via Instagram on Dec.17th(at 11:39am), which candy couture responded toI acknowledged the fact that I would not get my order by Christmas a number of times and I stated that I understood thatMy issue has nothing to do with Christmas delivery, it has everything to do with the run around I received from this "company"While I was understanding that this company is a small business and that there are growing pains, that does not excuse the poor communication(if any) and horrendous customer service I receivedIn some instances it took them a few days to respond and some of my questions/concerns went ignoredI understand my order was personalized for me however, I had emailed them prior to making the replacement order asking for shipping information and depending on that I would want a refundI did not receive a response until 9:07PM the following day via DM on InstagramAt which point I again asked for a refund and was told the order was already made and they would not refund meI asked why they went ahead in making the order after I had emailed them twice, sent the email via DM on Instagram as well requesting information and based on that information I might want a refundI did not receive a response to thatHowever a few days later I received an email stating that if I wanted a refund I would be given oneTo which I responded I wanted a refund and again was ignoredI have attached screenshots of my conversations with Candy Couture via email as well as through DMPlease let me know if there are any questions I can answer, anything I can clarify or any other documents you would like me to facilitateI sincerely appreciate your time and consideration in helping me resolve this matter Regarding Complaint ID 11079411florins martinez 10:PM PhotosTo: [email protected] Active Viewattachments (total MB)Download all as zipSave all to OneDriveGood Evening,I received an email stating that the company responded to my complaint with the Revdex.comThis is the second time the "company" accuses me of making a fraudulent dispute claimYes, I sent this "company" a strongly worded email after receiving an accusatory email that also included threats to report me for fraudWhile they allege that I placed my dispute claim on January 9th, I have a message from my credit card company showing my claim was placed on Jan4th around 4PMBelow I have facilitated the message from my credit card company showing the date the dispute was filedI filed the dispute after asking for a refund a few times and getting delayed and mixed responses from Candy CoutureI did receive an incomplete order after placing my dispute claim which was missing a Built your own bracelet and one of the bangles I received was incorrectly engraved(it also had "Matt" engraved on the inside)I notified my credit card company of this and asked to changed the amount being disputed to the dollars the missing bracelet cost(letting the incorrectly engraved bangle go)I was told no changes could be made until after they heard back from Candy Couture's bank, I am still awaiting further instruction from my credit card company As you already know my order was placed On Dec5th of I was well aware that I had missed the cut off for the Christmas shipping deadlineI stated so in my original complaint with Revdex.com as well as through DM via Instagram on Dec.17th(at 11:39am), which candy couture responded toI acknowledged the fact that I would not get my order by Christmas a number of times and I stated that I understood thatMy issue has nothing to do with Christmas delivery, it has everything to do with the run around I received from this "company"While I was understanding that this company is a small business and that there are growing pains, that does not excuse the poor communication(if any) and horrendous customer service I receivedIn some instances it took them a few days to respond and some of my questions/concerns went ignoredI understand my order was personalized for me however, I had emailed them prior to making the replacement order asking for shipping information and depending on that I would want a refundI did not receive a response until 9:07PM the following day via DM on InstagramAt which point I again asked for a refund and was told the order was already made and they would not refund meI asked why they went ahead in making the order after I had emailed them twice, sent the email via DM on Instagram as well requesting information and based on that information I might want a refundI did not receive a response to thatHowever a few days later I received an email stating that if I wanted a refund I would be given oneTo which I responded I wanted a refund and again was ignoredI have attached screenshots of my conversations with Candy Couture via email as well as through DMPlease let me know if there are any questions I can answer, anything I can clarify or any other documents you would like me to facilitateI sincerely appreciate your time and consideration in helping me resolve this matter

The customer has received her product.***She received in onJuly 25, , 2:pm Delivered, In/At Mailbox ***
*** ** *** After multiple attempts to get the customers personalization with no response from her the order was on holdHer name does not match her order nameShe ordered under *** ***We couldn't match her personal name to her orderFor her to call this theft is absurdLike she said it is only $and we would never keep her moneyAll we needed was her personalization which she never provided from the startI cant fulfill and order if I don't know what it isOnce she gave it to us we shipped it right awayShe actually made this claim after receiving the item.We process thousands of orders a year and try our best to take care of all issuesI am a handmade shop that is a small business and I take it very seriously when someone call me a thief

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am giving the company the benefit of the doubt and look forward to receiving the products ordered.  As I have heard this before, I am hesitant to believe I will receive the order.   I am pleased with the companies response and will follow up with the Revdex.com either way.  Thank you for your assistance with this matter. [redacted]

Hi there I am sorry for this. I have sent the customer a return label to ship back the incorrect product. Once received we will refund or remake her bangle my apologies for the incorrect spelling error. Attached is the shipping label. I also sent this to [redacted] email box.

Hi there we had a shipping deadline set for Christmas. It was November 30th. It was stated 5 different spots on out website and on Instagram and Facebook. We realize people want their items fro Christmas but we are a small handmade business and cannot accommodate everyone. This why we set this...

deadline. We also shut down are shop for 2 weeks for the Holiday Season which we state everywhere again on our website. We clearly stated all order received after the 11/30 would not SHIP until after the holiday season. After 12/28/2016. This customer order on 12/5/2015. Once we were back from vacation we shipped her order in the order it was received. Her items were handmade and engraved for her. She received items and than opened up a false claim through her credit card company saying her items were not received. I have provided tracking and it shows delivered. She even admitted receiving the items in email. Yes her credit card company still refunded her and I am not out of $150 and the product. Attached is her claim, proof of tracking, and her emails stated she received the items. She is being vindictive and nasty over email and trying to give my business a bad name because she didn't have these gifts on time for Christmas. I tried my best. I have over 3,000 orders to fill on a matter of 3 weeks and I have to make the cute off somewhere but to make claims against me that our false is not required. Cleary she is up set that she didn't get product on time for Christmas and is making false claims regarding our company. I clearly stated all my shipping policies. Here is her tracking number:[redacted]Here is the Customer Address:  January 7, 2016 , 10:15 am Delivered, In/At Mailbox   [redacted]
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I am rejecting this response because: These people are delusional! The last time we were in communication was January 12th when they falsely accused me of fraud. They accused me of fraud I responded with a strongly worded email, which they replied to and that was the end of our communication. All of our emails and private messages on Instagram were sent to the person at the Revdex.com handling this matter. The last time I reached out to these people on Instagram was January 4th! I was blocked on Instagram on the 9th when they found out about the dispute, not because I was harassing them as they are falsely claiming. These people have accused me of fraud and now harassment all because they refused to admit to their mishandling of my order and the situation. They continue to claim that I they personalized my order but one of my bracelets was missing and another came with a quote I never asked for. In their last message they claimed my issue was the Christmas delivery which I submitted proof was not, since I stated as much on several different emails. Let me explain how the dispute was explained to me since they are still alleging that I have free merchandise. Yes, I got a credit from my credit card company on the 4th when I entered the dispute claim BUT I was told it was not a final credit until the dispute was resolved. The dispute is not finalized, closed or resolved yet as far as I know. I am absolutely exhausted of these people and their lies! If a person purchases a product you are suppose to deliver the product in the time frame it was promised in. If that can't be done the least you could do is properly communicate with them not throw false accusations. These people need to seriously take a course on customer service!

I am rejecting this response because:  Yes I have stated I will wait for the product, However I feel the business is being purposefully vindictive in delaying my shipment due to my VALID inquiries! IT HAS BEEN 5 WEEKS!! More than enough time to span the initial 2 week delay, and the following 3 week delay update.I have been told on 2 occasions in as many weeks that my item will ship the next day, yet they have not shipped. They posted last week that ALL ORDERS WOULD SHIP OVER THE WEEKEND.If they communicated to their wait listed orders via the email addresses on file, or responded to inquiries via their website email there wouldn't be such a difference of how this is being handled! They even had a inquiry online about a customer dropping by to pick 2  up (see attached) and said they were available for this- Then why can't my order of 1 be shipped?!i will continue to wait for my product but this has been a COMPLETE NIGHTMARE, and seeing as they have other complaints of the same nature they should seriously re-evaluate their customer service policies and shipping updates.

This customer order a personalized bangle. Finish: Silver Style: silver bangle, lowercase letters, Upper Case and numbers Personalization: #14 (rose gold ?) MR -------#14?MR--------- we made it exactly how she wanted it.  Our policies state all personalized items are final...

sales:http://www.candycoutureshop.com/shop-policies the item was delivered on time regarding out processing times:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]atta...⇄ you find her shipping label and order.  there was no mistake on this order. She had to go to  my website from Instagram, than find the listing, order it, pay and enter all her personalization. She ask for a refund after the item was made. She continued to harass on Instagram so we blocked her from commenting. She was harassing us and out customers.