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MerchDirect Reviews (1)

Review: In August 2013, I ordered two vinyl records from MerchDirect, that were promised to be shipped by mid-November. My credit card was immediately charged for this merchandise. Here is a copy of the text of the ad for the vinyl record:

"Available for purchase is the Glassjaw "Coloring Book" Vinyl.

This first installment will only be available for sale bundled with a ticket to enter the Huntington, New York show at the Paramount on November [redacted], 2013.

We will be selling 120 unique vinyl color combinations that will be randomly selected by MerchDirect and shipped to you. You will not be able to select the color combination.

Customers may purchase no more then 2 (two) Vinyl + Ticket bundles.

There will be no ticket shipped to you. Your name will appear on a will call list day of show."

The vinyl album still has not been shipped. Despite my repeated inquiries, MerchDirect will not provided an explanation for the delay, nor will they provide an update on the estimated shipping date. Since early December (2013) the only response I have received is that an announcement regarding the shipment of the records will be "forthcoming". They have also stated that a refund is not possible because the record was bundled with a concert ticket. I find this quite deceptive, because (as you can see above) the item was marketed principally as a limited edition vinyl record that was bundled with a concert ticket, not the other way around.Desired Settlement: I would be satisfied with either the delivery of the product I ordered, a refund, or for MerchDirect to take ownership of the problem and acknowledge that they have done an absolutely awful job of handling this issue (aka an apology).

Business

Response:

We've recently received a notification from the Revdex.com regarding your complaint about not having received your Coloring Book vinyl. We sincerely apologize for any inconvenience that the delay in production has caused you. We will be happy to offer you a refund, but please note that if you choose to be refunded for this item, that it will be a partial refund. The limited edition vinyl is part of a ticket/vinyl bundle that included admission to the Glassjaw concert at the Paramount, Huntington Village, in November of 2013. Also, please keep in mind once we refund your money there is no guarantee that you'll be able to acquire the Coloring Book Vinyl once they are sold in stock as it's a first come first serve basis. We look forward to your reply and to resolving this matter for you.

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Description: INTERNET SHOPPING SERVICES

Address: 54 Drexel Drive, Bay Shore, New York, United States, 11706

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