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Merchwide Inc

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Reviews Merchwide Inc

Merchwide Inc Reviews (6)

*** *** was credited back for this order $on Jan 22nd. This customers order was processed before the Thanksgiving/Christmas holiday during our busy season. Merchwide takes blame for the Mis-shipment and lack of communication with the customer. The prior response was not approved by a Merchwide manager. We are reviewing with our customer service department to make additional improvements.
Please let us know if there is anything else needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.Just want to let you know that I received my product by way of fed-ex earlier today. Wasn't really the outcome I was looking for but at least its over with now. My complaint ID # is [redacted]. Thank you for your support.
[redacted]

[redacted] was credited back for this order $96.00 back on Jan 22nd.  This customers order was process before the Thanksgiving/Christmas holiday and took a little longer to process dueto the volume orders during that time of year.
Please let us know if there is anything else needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their...

statements are as inaccurate as their shipments.
They cannot follow simple directions, ignore the customer's requests, and then bbadmouth the customer.  
They need a lesson in customer service.  Even when I still try to help they don't care.
Regards,[redacted]

Review: My items that I purchased online were not delivered on time. When I emailed their customer service I was told sorry but the items will be shipped out to you. I told them I no longer wanted the item's and that I would just like a refund due to the fact that they were unable to fulfill my order on time. Ever since I asked them for a refund there has been no communication from them at all. During the past 2 weeks I have been emailing them almost everyday in hopes of getting at least a response from them but I have received nothing. Its obvious to me that they are simply ignoring my emails hoping that I will just go away.Desired Settlement: A refund for the amount of $84.62 which is what I paid for the items that I never did receive and the shipping costs that I was charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Just want to let you know that I received my product by way of fed-ex earlier today. Wasn't really the outcome I was looking for but at least its over with now. My complaint ID # is [redacted]. Thank you for your support.

Review: My most recent experience with Merchwide, who runs the[redacted] I ordered 5 items on 11/13/14.

It said I had 1 tracking number (one package). I received one package. In the package, a packing list shows 3 items. This itself is not a complete list of items, however it is at least the correct order number.

What was delivered :

One correct item

One incorrect item

Three items were missing.

I contacted the store 11/26/14 through email as indicated on their website.

I received a reply 12/3/14:

Thank you for the detailed email. This order was actually shipped

in 2 shipments. The performance Zip was a packing error. We will make

sure this is taken care of tomorrow with a return label for the fleece

return.

You will also get a call from another Customer Service rep in the

am to confirm the 2nd shipment tracking number that is not showing on

your order.

Thank you!

The [redacted]

Their website marked my order as complete and listed one tracking number. A second shipment was not sent out as indicated.

Although they indicated they would call, it took a couple more emails through 12/15 to get a call back. I spoke to [redacted] at Merchwide, who sometimes spells his name [redacted] and sometimes [redacted]. He called to confirm what was in my shipment. Everything sounded good. He's been friendly throughout but never seems to be accountable.

The second shipment had the remaining items but no performance zip. He called me personally to verify contents in a box that clearly didn't exist. After the second failed shipment, I contacted him again. He indicated they were out of the item missing after 2 shipments. I waited again.

69 days after the initial incident this is still not resolved. I have requested a refund. Their system incorrectly shows that the item is shipped, and they have not tried to contact me in 2 weeks.Desired Settlement: Desired outcome - refund and deletion of all personal data including but not limited to credit card, name, address, phone, etc.

Due to their current issues with business process and technology, I can't reasonably believe they will be able to comply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their statements are as inaccurate as their shipments.

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Description: Merchandising Service, Marketing Consultants

Address: 200 W Grove Ave, Orange, California, United States, 92865

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