Merck / McKesson for Belsomra trial

I received a voucher to get three 10-day trials of Belsomra. The first one went through fine. The second went through fine. The third? My doctor submitted the script a week ago, and the pharmacy has just been saying it's "In process".

I have been out of the meds for four nights. NO ONE contacted me to tell me there was an issue, which I only learned about by calling the pharmacy today, who told me they were told by the manufacturer the "program had changed". When I looked - just this MINUTE - at the voucher, it is exactly the same as what I had received and then provided to the pharmacy receive the free trials.

WHY are they saying the "program has changed" when the voucher clearly states it doesn't expire until the end of this year?

I called the number on the belsomra website, and after speaking with two people, was told they couldn't help me and sent me to another group with another number. Again, I spoke with two people, who told me they couldn't help, and sent me to yet another phone number (after hanging up on me first).

I have now been on hold for 30 minutes with no answer.

And no meds.

Which has severely negatively impacted me - I am exhausted and my mental and physical health is in the crapper.

This blatant disregard for patient's needs is inhumane, atrocious, and UNACCEPTABLE.