Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ On Friday, December 12th a supervisor contacted the customer via e-mail to apologize and get an address to reship the package toThe customer responded with the approved addressAn expedited reshipment of the package was sent on December 15thWe will verify with the customer that they received the new shipment once the tracking says it was delivered Please feel free to contact us if there is anything else we can do to resolve this situation
We apologize for the inconvenience this has caused We see that order [redacted] was placed on Monday 12/19/at 6:50pm CST Since the order was placed later in the day on Monday we processed and packed the order on Tuesday, and then the order picked up by [redacted] on Wednesday 12/21/at 12:19pm The order arrived in California on 12/24/ However, due to the holidays [redacted] was not shipping orders on 12/24-12/ Our shipping timeframe is 2-business days after order processing (you can locate our shipping policy online here: http://shop.mercola.com/pages/domestic-shipping) Due to the holidays those days are not considered business days (12/24-12/26) [redacted] attempted delivery on 12/27/which would have been business day #3, but it was noted by [redacted] that no one was available to receive delivery We will be in contact with [redacted] to see why only one attempt was made to deliver this order We agree that sending the package to an access point that was closed until 1/5/is completely unacceptable We would like to make this right for you since we do value your business and want to ensure your satisfaction The order still remains at the access point it was delivered to We have contacted [redacted] and made note to deliver this to your home since it is hard for you to get to that access point We have refunded you in full for this order The refund number is [redacted] We again apologize for the delay in receiving this order and the inconvenience it has caused you Mercola Customer Service Management
I've been a customer of Mercola.com for more than a decade I buy many supplements and other items there I've never had a single complaint with their products or customer service I love their rewards program as, every time I turn around, I have another $credited to my account! It's fabulous! And my shipments always arrive in about days, and shipping is free for Preferred Customers--and there's also a permanent 10% discount! I can count on quality, non-GMO supplements without any crap fillers like magnesium stearate The web site has a complete wealth of info, which he provides for free I always go there to get the definitive on health related issues Mercola has broken out of the mold that mainstream doctors are stuck in I'd definitely give him an A+ rating
I received a DrMercola countertop water filter as a gift It leaked as much water as it filtered I perched it over the sink so that it didn't leak all over the counter Then the water started to taste bad so I contacted the company New replacement filter cartridges cost $ I am not spending that on a water filter that never worked correctly I wrote to customer service about this but my friend bought it long before she gave it to me so the warranty was expired I have no recourse but to put this $water filter unit in the trash Don't buy these cheap, flimsy water filters Get a *** That is what I did
I have been ordering products from Mercola.com for several years and I have been very satisfied each timeEvery transaction has gone through so smoothly (and I am always happy with my products delivered) that I took for granted what a good company is about until I had a bad experience with another companyThat is why I am making a point at writing a positive review now
Initial Business Response /* (1000, 5, 2014/02/21) */
We apologize for any inconvenience this may have causedWe see that our office was contacted on 2/13/via live chat feature regarding the defective Vitamin D sprayWhen we were contacted regarding the product issue we ask for
pictures and lot number so we can give this information to our Quality Assurance TeamThey use this information to conduct quality assurance process on this lot of productsThey use the picture to provide to our warehouse and manufacturer to see where the issue started, and how to prevent it in the future
We see that a reshipment of the Vitamin D spray was created the next day by our warehouse to ship you a brand new bottleThis order is ***, and tracking shows that this was delivered by UPS on 2/and signed for
We see in your complaint here that the original damaged bottle leaked over the remaining items in your orderWe apologize for that and if we were notified of that the day our office was contacted regarding this issue, we would have been happy to send a replacement for these items along with the defective productToday we have reshipped those items to you via UPS to your shipping address on the orderYour reshipment order number is ***
We see that this is the only time that our office has been contacted for any other issuesIf you placed an order for a skincare package and did not receive that item please contact our office so we can resolve this issue for you
Initial Business Response /* (1000, 5, 2014/03/03) */
Since Mercola.com started selling the Whole House Water Filter, we have not had any issues with the shut off valve leaking and causing cracksAfter pictures of the Water Filters installment were emailed to us, we noticed that the unit
was set up incorrectlyThe plumber installed the Post Filter first and the Pre Filter lastThis is an error in instalment and might very well be the cause for the cracking and leakingWe would be happy to look into the matter further if a certified letter from the plumber can be submitted to us
Final Consumer Response /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We've had a different plumber out who says that it IS installed correctlyHe said that the way the water is flowing, that the larger/courser filter is first to filter out the bigger things and then the smaller/carbon filter is last and that that filters out the finer stuff before going into our faucetsHow do you wish to have this "cerified" letter delivered to you?
***
Final Business Response /* (4000, 9, 2014/03/13) */
We apologize for any inconvenience this has causedWhen we were contacted via phone it was explained to one of our supervisors that the unit was incorrectly installed because the directions were not clearA picture was provided to our staff who confirmed that the plumber installed the unit incorrectly since the flow of water was going left to rightThe plumber put the post filter where the pre filter needed to beThe housing for both filters are the same size, and after further research with our manufacturer this would not cause the system to leakIf there are leaks it is due to another area not properly installedIn order to process a check for the money paid out to repair we need to research the matter furtherWe would need a notarized copy from the plumber who installed the unitThe letter must contain their contact information and license along with a statement that they originally installed the unit
We noticed that a second plumber came outWas this the plumber that repaired the unit? We would need a copy of the invoice for $along with their contact information and licenseThe invoice must state what was repaired and if any material was usedYou can mail this information to our office
Mercola.com
Attn: Returns Department
***
We again apologize for the inconvenience this has already caused
I ordered from Dr*** websiteThey provided a tracking number for me via DHLAfter few days I did not receive the order and was informed by DHL that they never received the orderI asked customer service and requested to clear for me what is happeningThey promise ti follow it up and they were insisting that they have shipped the orderAfter business days I called again and asked about my orderI told them that I have to dispute the order if they do not answer meAfter minutes I received an e-mail that my order has been cancelled upon my request and they refunded me with no explanation
I have been buying Mercola's products for many years, now. I am totally satisfied with the products and the delivery. I am 66 and extremely healthy. No cholesterol problem or high blood pressure that effect many at my age. I also love the newsletters he has on his site.
Horrible fear-mongering person, conspiracy site and company.
This site presents a lot of advice that is at odds with the research results of EBM - Evidence-Based Medicine. There is strong evidence that Aluminum (in cookware, anti-perspirant) does NOT cause Alzheimer's, that vaccines do NOT cause Autism (Wakefield is a proven liar and essentially a mass murderer), that mercury fillings are NOT dangerous, fluoride toothpaste and fluoridated water DO prevent cavities, homeopathy does not work, microwave ovens cause cancer, etc. By presenting one-sided fear-mongering evidence, the site does readers a disservice. Several of the sites articles have freaked me out until I found better information elsewhere, and realized the site is not to be trusted for anything.
Mercola is usually the antithesis of Evidence-Based Natural Medicine.
Mercola advocates saturated fats, as healthy, yet:
When it comes time to sell something, suddenly Dr Mercola says saturated fats are unhealthy and low-fat cooking is good.: [redacted]
I often find friends who don't have microwaves or fluoride toothpaste because of misinformation from sites like these.
Years ago, before I knew better, I bought a recommended product and it didn't work. At least it presented a learning opportunity though.
Initial Business Response /* (1000, 5, 2014/12/15) */
On Friday, December 12th a supervisor contacted the customer via e-mail to apologize and get an address to reship the package to. The customer responded with the approved address. An expedited reshipment of the package was sent on...
December 15th. We will verify with the customer that they received the new shipment once the tracking says it was delivered.
Please feel free to contact us if there is anything else we can do to resolve this situation.
I've been a customer of Mercola.com for more than a decade. I buy many supplements and other items there. I've never had a single complaint with their products or customer service. I love their rewards program as, every time I turn around, I have another $10 credited to my account! It's fabulous! And my shipments always arrive in about 2 days, and shipping is free for Preferred Customers--and there's also a permanent 10% discount! I can count on quality, non-GMO supplements without any crap fillers like magnesium stearate. The web site has a complete wealth of info, which he provides for free. I always go there to get the definitive on health related issues. Mercola has broken out of the mold that mainstream doctors are stuck in. I'd definitely give him an A+ rating.
Initial Business Response /* (1000, 5, 2014/04/07) */
We apologize for any inconvenience this may have caused you. We are trying to locate your account and order so we can research this for you. We are unable to find any orders under the email address provided: [redacted] Do you...
have your order number or account information so we can assist you further?
Initial Consumer Rebuttal /* (3000, 7, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because that is what they said right after I ordered it. the email and address have not changed.
it is not my fault they lost the order that does not surprise me.
[redacted]
I did not know, never imagined such a lousy business would be part of the Revdex.com, so this is an old order, probably 2 to 3 years old.
and no, I do not have the credit card number since the bank closed that account between the time ordered it and the time I returned the product.
Final Business Response /* (4000, 17, 2014/04/24) */
A refund was processed back to the original form of payment. The original form of payment was a Visa ending in 8708. We contacted our credit processor to ensure the refund was cleared back to your credit card. PayPal (our credit processor) sent the refund back to the original form of payment and the refund was accepted back by your bank. The refund was for the whole total amount of your order which totaled $99. The refund was processed on 9/13/2011. The refund transaction ID is XXXXXXXXXXXXXXXXK.
We recommend that you contact your previous Visa provider. The credit was accepted back by the bank, and the money was removed from our account and processed back to the Visa.
We again apologize for any confusion this may have caused. We have refunded the money for your order back on 9/13/2011.
Final Consumer Response /* (4200, 11, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do you seriously think that if they stole $100 from a single mom that they would keep evidence of it?
[redacted] is bad business and I will tell everyone about it.
Bad, bad, bad to steal from anyone let alone a struggling single mom who has a child to feed.
I have done business with Dr Mercola since 2005 or 2006. I joined his website in 2004. I buy a lot of supplements from him and have never had any problems with the products or delivery.
We apologize for the inconvenience this has caused. We see that order [redacted] was placed on Monday 12/19/2016 at 6:50pm CST. ...
Since the order was placed later in the day on Monday we processed and packed the order on Tuesday, and then the order picked up by [redacted] on Wednesday 12/21/2016 at 12:19pm. The order arrived in California on 12/24/2016. However, due to the holidays [redacted] was not shipping orders on 12/24-12/26. Our shipping timeframe is 2-5 business days after order processing (you can locate our shipping policy online here: http://shop.mercola.com/pages/domestic-shipping) Due to the holidays those days are not considered business days (12/24-12/26). [redacted] attempted delivery on 12/27/2016 which would have been business day #3, but it was noted by [redacted] that no one was available to receive delivery. We will be in contact with [redacted] to see why only one attempt was made to deliver this order. We agree that sending the package to an access point that was closed until 1/5/2017 is completely unacceptable. We would like to make this right for you since we do value your business and want to ensure your satisfaction. The order still remains at the access point it was delivered to. We have contacted [redacted] and made note to deliver this to your home since it is hard for you to get to that access point. We have refunded you in full for this order. The refund number is [redacted]. We again apologize for the delay in receiving this order and the inconvenience it has caused you.
Mercola Customer Service Management
Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ On Friday, December 12th a supervisor contacted the customer via e-mail to apologize and get an address to reship the package toThe customer responded with the approved addressAn expedited reshipment of the package was sent on December 15thWe will verify with the customer that they received the new shipment once the tracking says it was delivered Please feel free to contact us if there is anything else we can do to resolve this situation
We apologize for the inconvenience this has caused We see that order [redacted] was placed on Monday 12/19/at 6:50pm CST Since the order was placed later in the day on Monday we processed and packed the order on Tuesday, and then the order picked up by [redacted] on Wednesday 12/21/at 12:19pm The order arrived in California on 12/24/ However, due to the holidays [redacted] was not shipping orders on 12/24-12/ Our shipping timeframe is 2-business days after order processing (you can locate our shipping policy online here: http://shop.mercola.com/pages/domestic-shipping) Due to the holidays those days are not considered business days (12/24-12/26) [redacted] attempted delivery on 12/27/which would have been business day #3, but it was noted by [redacted] that no one was available to receive delivery We will be in contact with [redacted] to see why only one attempt was made to deliver this order We agree that sending the package to an access point that was closed until 1/5/is completely unacceptable We would like to make this right for you since we do value your business and want to ensure your satisfaction The order still remains at the access point it was delivered to We have contacted [redacted] and made note to deliver this to your home since it is hard for you to get to that access point We have refunded you in full for this order The refund number is [redacted] We again apologize for the delay in receiving this order and the inconvenience it has caused you Mercola Customer Service Management
I've been a customer of Mercola.com for more than a decade I buy many supplements and other items there I've never had a single complaint with their products or customer service I love their rewards program as, every time I turn around, I have another $credited to my account! It's fabulous! And my shipments always arrive in about days, and shipping is free for Preferred Customers--and there's also a permanent 10% discount! I can count on quality, non-GMO supplements without any crap fillers like magnesium stearate The web site has a complete wealth of info, which he provides for free I always go there to get the definitive on health related issues Mercola has broken out of the mold that mainstream doctors are stuck in I'd definitely give him an A+ rating
I received a DrMercola countertop water filter as a gift It leaked as much water as it filtered I perched it over the sink so that it didn't leak all over the counter Then the water started to taste bad so I contacted the company New replacement filter cartridges cost $ I am not spending that on a water filter that never worked correctly I wrote to customer service about this but my friend bought it long before she gave it to me so the warranty was expired I have no recourse but to put this $water filter unit in the trash Don't buy these cheap, flimsy water filters Get a *** That is what I did
I have been ordering products from Mercola.com for several years and I have been very satisfied each timeEvery transaction has gone through so smoothly (and I am always happy with my products delivered) that I took for granted what a good company is about until I had a bad experience with another companyThat is why I am making a point at writing a positive review now
Initial Business Response /* (1000, 5, 2014/02/21) */
We apologize for any inconvenience this may have causedWe see that our office was contacted on 2/13/via live chat feature regarding the defective Vitamin D sprayWhen we were contacted regarding the product issue we ask for
pictures and lot number so we can give this information to our Quality Assurance TeamThey use this information to conduct quality assurance process on this lot of productsThey use the picture to provide to our warehouse and manufacturer to see where the issue started, and how to prevent it in the future
We see that a reshipment of the Vitamin D spray was created the next day by our warehouse to ship you a brand new bottleThis order is ***, and tracking shows that this was delivered by UPS on 2/and signed for
We see in your complaint here that the original damaged bottle leaked over the remaining items in your orderWe apologize for that and if we were notified of that the day our office was contacted regarding this issue, we would have been happy to send a replacement for these items along with the defective productToday we have reshipped those items to you via UPS to your shipping address on the orderYour reshipment order number is ***
We see that this is the only time that our office has been contacted for any other issuesIf you placed an order for a skincare package and did not receive that item please contact our office so we can resolve this issue for you
Initial Business Response /* (1000, 5, 2014/03/03) */
Since Mercola.com started selling the Whole House Water Filter, we have not had any issues with the shut off valve leaking and causing cracksAfter pictures of the Water Filters installment were emailed to us, we noticed that the unit
was set up incorrectlyThe plumber installed the Post Filter first and the Pre Filter lastThis is an error in instalment and might very well be the cause for the cracking and leakingWe would be happy to look into the matter further if a certified letter from the plumber can be submitted to us
Final Consumer Response /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We've had a different plumber out who says that it IS installed correctlyHe said that the way the water is flowing, that the larger/courser filter is first to filter out the bigger things and then the smaller/carbon filter is last and that that filters out the finer stuff before going into our faucetsHow do you wish to have this "cerified" letter delivered to you?
***
Final Business Response /* (4000, 9, 2014/03/13) */
We apologize for any inconvenience this has causedWhen we were contacted via phone it was explained to one of our supervisors that the unit was incorrectly installed because the directions were not clearA picture was provided to our staff who confirmed that the plumber installed the unit incorrectly since the flow of water was going left to rightThe plumber put the post filter where the pre filter needed to beThe housing for both filters are the same size, and after further research with our manufacturer this would not cause the system to leakIf there are leaks it is due to another area not properly installedIn order to process a check for the money paid out to repair we need to research the matter furtherWe would need a notarized copy from the plumber who installed the unitThe letter must contain their contact information and license along with a statement that they originally installed the unit
We noticed that a second plumber came outWas this the plumber that repaired the unit? We would need a copy of the invoice for $along with their contact information and licenseThe invoice must state what was repaired and if any material was usedYou can mail this information to our office
Mercola.com
Attn: Returns Department
***
We again apologize for the inconvenience this has already caused
I ordered from Dr*** websiteThey provided a tracking number for me via DHLAfter few days I did not receive the order and was informed by DHL that they never received the orderI asked customer service and requested to clear for me what is happeningThey promise ti follow it up and they were insisting that they have shipped the orderAfter business days I called again and asked about my orderI told them that I have to dispute the order if they do not answer meAfter minutes I received an e-mail that my order has been cancelled upon my request and they refunded me with no explanation
I have been buying Mercola's products for many years, now. I am totally satisfied with the products and the delivery. I am 66 and extremely healthy. No cholesterol problem or high blood pressure that effect many at my age. I also love the newsletters he has on his site.
Horrible fear-mongering person, conspiracy site and company.
This site presents a lot of advice that is at odds with the research results of EBM - Evidence-Based Medicine. There is strong evidence that Aluminum (in cookware, anti-perspirant) does NOT cause Alzheimer's, that vaccines do NOT cause Autism (Wakefield is a proven liar and essentially a mass murderer), that mercury fillings are NOT dangerous, fluoride toothpaste and fluoridated water DO prevent cavities, homeopathy does not work, microwave ovens cause cancer, etc. By presenting one-sided fear-mongering evidence, the site does readers a disservice. Several of the sites articles have freaked me out until I found better information elsewhere, and realized the site is not to be trusted for anything.
Mercola is usually the antithesis of Evidence-Based Natural Medicine.
Mercola advocates saturated fats, as healthy, yet:
When it comes time to sell something, suddenly Dr Mercola says saturated fats are unhealthy and low-fat cooking is good.: [redacted]
I often find friends who don't have microwaves or fluoride toothpaste because of misinformation from sites like these.
Years ago, before I knew better, I bought a recommended product and it didn't work. At least it presented a learning opportunity though.
Initial Business Response /* (1000, 5, 2014/12/15) */
On Friday, December 12th a supervisor contacted the customer via e-mail to apologize and get an address to reship the package to. The customer responded with the approved address. An expedited reshipment of the package was sent on...
December 15th. We will verify with the customer that they received the new shipment once the tracking says it was delivered.
Please feel free to contact us if there is anything else we can do to resolve this situation.
I've been a customer of Mercola.com for more than a decade. I buy many supplements and other items there. I've never had a single complaint with their products or customer service. I love their rewards program as, every time I turn around, I have another $10 credited to my account! It's fabulous! And my shipments always arrive in about 2 days, and shipping is free for Preferred Customers--and there's also a permanent 10% discount! I can count on quality, non-GMO supplements without any crap fillers like magnesium stearate. The web site has a complete wealth of info, which he provides for free. I always go there to get the definitive on health related issues. Mercola has broken out of the mold that mainstream doctors are stuck in. I'd definitely give him an A+ rating.
Initial Business Response /* (1000, 5, 2014/04/07) */
We apologize for any inconvenience this may have caused you. We are trying to locate your account and order so we can research this for you. We are unable to find any orders under the email address provided: [redacted] Do you...
have your order number or account information so we can assist you further?
Initial Consumer Rebuttal /* (3000, 7, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because that is what they said right after I ordered it. the email and address have not changed.
it is not my fault they lost the order that does not surprise me.
[redacted]
I did not know, never imagined such a lousy business would be part of the Revdex.com, so this is an old order, probably 2 to 3 years old.
and no, I do not have the credit card number since the bank closed that account between the time ordered it and the time I returned the product.
Final Business Response /* (4000, 17, 2014/04/24) */
A refund was processed back to the original form of payment. The original form of payment was a Visa ending in 8708. We contacted our credit processor to ensure the refund was cleared back to your credit card. PayPal (our credit processor) sent the refund back to the original form of payment and the refund was accepted back by your bank. The refund was for the whole total amount of your order which totaled $99. The refund was processed on 9/13/2011. The refund transaction ID is XXXXXXXXXXXXXXXXK.
We recommend that you contact your previous Visa provider. The credit was accepted back by the bank, and the money was removed from our account and processed back to the Visa.
We again apologize for any confusion this may have caused. We have refunded the money for your order back on 9/13/2011.
Final Consumer Response /* (4200, 11, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do you seriously think that if they stole $100 from a single mom that they would keep evidence of it?
[redacted] is bad business and I will tell everyone about it.
Bad, bad, bad to steal from anyone let alone a struggling single mom who has a child to feed.
I have done business with Dr Mercola since 2005 or 2006. I joined his website in 2004. I buy a lot of supplements from him and have never had any problems with the products or delivery.
This is a no-brainer, an easy A+.
We apologize for the inconvenience this has caused. We see that order [redacted] was placed on Monday 12/19/2016 at 6:50pm CST. ...
Since the order was placed later in the day on Monday we processed and packed the order on Tuesday, and then the order picked up by [redacted] on Wednesday 12/21/2016 at 12:19pm. The order arrived in California on 12/24/2016. However, due to the holidays [redacted] was not shipping orders on 12/24-12/26. Our shipping timeframe is 2-5 business days after order processing (you can locate our shipping policy online here: http://shop.mercola.com/pages/domestic-shipping) Due to the holidays those days are not considered business days (12/24-12/26). [redacted] attempted delivery on 12/27/2016 which would have been business day #3, but it was noted by [redacted] that no one was available to receive delivery. We will be in contact with [redacted] to see why only one attempt was made to deliver this order. We agree that sending the package to an access point that was closed until 1/5/2017 is completely unacceptable. We would like to make this right for you since we do value your business and want to ensure your satisfaction. The order still remains at the access point it was delivered to. We have contacted [redacted] and made note to deliver this to your home since it is hard for you to get to that access point. We have refunded you in full for this order. The refund number is [redacted]. We again apologize for the delay in receiving this order and the inconvenience it has caused you.
Mercola Customer Service Management