Sign in

Mercury Solar

Sharing is caring! Have something to share about Mercury Solar? Use RevDex to write a review
Reviews Mercury Solar

Mercury Solar Reviews (4)

[redacted]
[redacted]
    Dear Revdex.com, Re:  Complaint #[redacted] The complaint filed against Mercury [redacted] has been resolved.  [redacted] and Rico from Mercury [redacted] resolved our complaint.  I must say it wouldn't have gotten resolved without Revdex.com's assistance.  My elderly parents are relieved to have this issue resolved.  Please accept this email as authorization to remove the complaint against Mercury [redacted]. Thank you, [redacted]

[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]Dear Revdex.com,Complaint #[redacted]Forwarding another email with no response from Mercury [redacted].  They claim that I passed this off to my sister.  [redacted] from Mercury [redacted] said she needed to speak with my sister since she lives with my parents and has internet.  Adam (they would not provide his last name) also works for Mercury [redacted] and is the father of [redacted]'s baby, which is why I refrained from emailing them every week to follow up on status.Thank you,[redacted]  -------- Original Message --------Subject: Re: Enphase reportsDate: 2016-09-14 14:12From: Ali Home <[email protected]>To: [redacted] Mattos <wmattos@mercury[redacted].net>Cc: [email protected], Scott Sparkman <[email protected]> Hi [redacted]e,Jasmine was supposed to call my sister (Rhonda) on Monday, Sept. 12. Rhonda called for her yesterday and was told she was out of the office and she'd leave her a message. Rhonda just called now (2:05pm, 14Sep) and was told by Brian that Jasmine is on maternity and that you'd be following up. Please advise what we are waiting for and if this is related to the email I sent Scott on Sep. 2. Warmest aloha,AliSent from my IPhoneOn Sep 2, 2016, at 1:23 PM, [redacted] Mattos <wmattos@mercury[redacted].net> wrote:Hi Ali!Got it...have a wonderful weekend!Best,[redacted]-----Original Message-----From: Ali Home [mailto:[email protected]] Sent: Friday, September 02, 2016 1:17 PMTo: [redacted] MattosCc: [redacted]; Rhonda [redacted]Subject: Enphase reportsHi [redacted]e,Please use my sister's email:  [redacted][email protected] and address:  98-240Puaalii Street, Aiea 96701, Rhonda [redacted]. She lives with my parents.Thank you!Warmest aloha,AliSent from my IPhone

Mr [redacted] was sent certified mail with a net meter agreement to sign and forward to [redacted] in 2012. He never sent in the NEM or [redacted] lost this paper work. By the time the [redacted]'s took action on their NEM the inverter setting specification per [redacted] had changed. We helped the [redacted]'s persue...

getting thier NEm despite the fact they did not send in their NEM agreement as directed on time and almost/did missed the window of time required. As part of the new NEM application [redacted] required the inverters to be reset t newer settings. We never told the [redacted]'s that we would specifically change the inverters. What they were told was that we would IF WE HAD TOO. This type of inverters settings can be changed online. We have changed the inverter settings and submitted this change to [redacted]. See attached communication with [redacted]. Furthermore the daughter passed the situation on to another daughter of who did not return our phone calls. This situation was and is handled.We do not like the fact that we helped these people despite their failure to send in a NEM agreement as directed by us years ago; yet they now complain.They then when out of communication with us  ( not the other way around) after we agreed to help them and now clam we did not do what we said when in fact we did.  The [redacted] industry is quite tired of being [redacted]'s scapegoat.  We want this compliant completly removed as its invalid and off base.

Complaint: [redacted]
I am rejecting this response because:Anyone paying $30,000 to a company expects professional and complete service for the product they are selling.  It took filing complaint with Revdex.com to get this company to complete [redacted] requirements, which we still do NOT have confirmation from [redacted] that what was submitted is acceptable.  
Sincerely,
[redacted]

Check fields!

Write a review of Mercury Solar

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Mercury Solar Rating

Overall satisfaction rating

Add contact information for Mercury Solar

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated