Mercy Hospital

5/12/ Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the
privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely,
*** *** Patient Services Mercy Health Systems

11/29/ Case ID: #***
* Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the
privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems Tell us why here

Complaint: ***
I am rejecting this response because:
The response in no way responded to my issue with Murcy HospitalThe problem is, when I went to Murcy hospital ER I was charged, and I paid the bill in fullI then get a bill in the mail many months later, letting me know I now owe a much larger amount plus what I already paidI was told by your social worker an employee of Murcy hospital that the hospital ran the insurance, and I was left with this remaining balance for todays visitOnce again I paid this amount in full out of pocket. I should also add, before I received your bill in the mail I also received a bill from the other ER I went to before I received any care from MurcyI was sent to Murcy because my doctor is threw MurcyThe bill The other ER sent was much less, and FYI the service and care was much faster and more tailored to customer satisfaction(They probably saved my life) I want the bill from Murcy hospital fixed I already paid you, I should not owe you any thing, because your hospital has already received more then what I paid elsewhere for much less careI don't see how you threating to release my personal information has anything to do with the complaint filed
Sincerely,
*** ***

Dear Revdex.com of Eastern MA, ME, RI, and VT, Maintaining patient privacy is a central component of Mercy Hospital’s mission to provide clinically excellent, compassionate health care to all, with special concern for the poor and disadvantaged. Consistent with our mission and federal and state
law, Mercy cannot confirm and disclose aspects of a patient’s care without express authorization from the patient. At this time, we are unable to reply, and we respectfully request that this complaint be removed from your website. *
*** ***Vice President of Mission IntegrationMercy HospitalState StreetPortland, ME 04101###-###-####***

Complaint: ***
I am rejecting this response because:you are stealing funds, that you are not honest and are THIEF, OUR HEALTH INSURANCE HAS SETUP PRICES AND MERCY.NET DON'T STOP HARASSED PATIENTS, THEY PAY WHAT YOU HAVE OK'D,YOU ILLEGALLY TRY TO GET FUNDS YOU AGREED TO GET A PRICE AND YOU HAVE BEEN TOLD THAT YOU WILLwrite off the difference of your fictitious fee .I NOW KNOW THAT MERCY HOSPITAL AND OFFICES ARE INROMEO ROBBING PATIENTS AND YOU ARE IN CAHOOTS WITH THE Revdex.com.BUT I AM GOING TO SUE MERCY SYSTEMS AND ALL I HAVE A STATE OFFICE THAT'S GOING TO EXPOSE THE FRAUDULENT PRACTICESALSO YOU ARE GOING TO BE EXPOSED THE CONNECTION BETWEEN MERCY AND THE Revdex.com,IT SHOWS THAT THE Revdex.com IS FUNDING Revdex.com,TO STOP ALL COMPLAIN, THE Revdex.com IS NO BETTER THAN A DRUG DEALER IN THE HOOD IN ST.LOUIS CITYYOU THINK I'LL STOP NO WAY I INTEND TO TAKE THIS TO THE MISSOURI SUPREME COURT***, I LEFT YOU A MESSAGE AND YOU HAVEN'T BEEN IN CONTACT WITH ME, SO DON'T THINK I WILL JUST LEAVE BUT IN THIS POLITICAL YEAH GOVERNMENT EMPLOYEES WILL DO THE RIGHT THING AND WILL BUST THIS MAJOR FRAUDAND THIS IS NOT BE CLOSED I HAVE ALL TYPES OF EQUIPMENT ON MY COMMUNICATION SKILLS AND INTERESTS, YOU WILL HAVE TO STOP THE STEALING, THE PUBLIC ARE GOING TO SE THE FRAUDDON'T THINK I WILL GIVE UP,NO,I WON'T STOP
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/20) */
7/20/
Case ID: XXXXXXX
Dear Revdex.com Investigator,
I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant
Out of respect for
the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion
Please let me know how I can be of further assistance in the resolution of this concern
Sincerely,
*** **
Patient Services
Mercy Health Systems

10/12/ Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and
confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems

10/16/ Case ID: # *** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Mercy will be in contact with the patient directly Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems Tell us why here

2/15/ Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the
privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems

2/22/2017 Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant. Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion. A letter has been sent to the patient in regards to the actions taken on his account Please let me know how I can be of further assistance in the resolution of this concern. Sincerely, *** *** Patient ServicesMercy Health Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease remove my complaint going forward as I no longer have issues with this business provider
Sincerely,
*** ***

06/15/2016   Case ID: [redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of our...

patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

4/24/2018   Case ID: # [redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the...

privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems Tell us why here...

10/18/2016   Case ID: # [redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of...

our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

10/31/2017   Case ID: #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the...

privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems Tell us why here...

12/14/2017   Case ID: # [redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   I have sent for the patient’s account to be reviewed and will follow up directly with the patient once the review has been completed.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

I spoke to Mercy and they still stated that they sent copies, copies that I did not receive. I worked it out with them and paid the collection. They told me it wouldn't go on my credit report as long as I paid the bill. It is resolved at this point and I do not want to waste any of Revdex.com's time or...

manpower they could be using on another case.

08/29/2016   Case ID: #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of...

our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

Authorization attached

Complaint: [redacted]
I am rejecting this response because: Mrs. [redacted] keeps indicating that Mercy will contact me directly in reference to the complaint.  This complaint was lodged several months ago and no one has contacted me.  In addition, its been (5) five days since Mrs. [redacted] first response to this complaint and still no one has contacted me.  The last time I contacted Mercy I received the same answer as the other times that they were working on getting it worked out with the insurance company.  They also assured me that it would not be sent to collections.  Then I receive a notice from collections showing the account was delinquent.  It seems there is no communications within Mercy. On 08-28-2017 my insurance rep (again) tried to help me by calling Mercy.  Listed below is the email I received from my rep:I tried to call [redacted] at [redacted]. The receptionist asked my name before transferring me and then came back on to say that [redacted] must have stepped out. I was put into [redacted]'s voicemail and left another message. I attempted to contact [redacted] at the [redacted] and was told she was not in that office today. I also attempted to call [redacted] at the [redacted] phone number, was asked my name & who I was with and then the receptionist came on saying that she would put me through to [redacted]'s phone but that [redacted] did not pick up for her. I left a voicemail for [redacted] stating that I was calling in regards to [redacted], we are still waiting on some answers and I am hoping she can help me out. I googled Mercy Clinic Gastroenterology -Medical Tower at [redacted] and their message stated to call [redacted] Option 5. I called that phone#/option and asked for [redacted]'s supervisor. She put me on hold and stated that [redacted] was not in. I told her again that I was looking for [redacted]'s supervisor. She stated that [redacted] is [redacted]'s supervisor. I asked again for [redacted]'s supervisor and she stated she is not sure who that would be.Once again no one called back.  I am very frustrated at the lack of cooperation by Mercy and there seemingly being no attempt by them to correct the problem other than billing me for a preventative procedure, which would have been paid in full if they had not coded it wrong on two occasions.  In addition, they could have had the doctors office send in a letter to UHC explaining the problem, but Dr. [redacted]'s billing advised that was not necessary and they would work it out directly with the insurance. So once again, I reject this generic response, because there is no one trying to help with this problem. 
Sincerely,
[redacted]