Mercy Medical Associates - Winton Road

Revdex.com Serving Eastern Michigan [redacted] Southfield, MI 48076- Tuesday, January 10, This is in response to Revdex.com Complaint # [redacted] After careful review of the notes in our system, corresponding claim, recorded calls and diagnosis from the customers contractor we offer the following response We have approved this claim for repair of the heat pumpThe customer has been notified of the approval and how to proceed for payment of the claim We thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint America’s Preferred Home Warranty, Inc

Revdex.com of Detroit & Eastern Michigan Central Park Blvd, Ste Southfield, MI 48076- Thursday, June 18, This is in response to Revdex.com complaint # [redacted] APHW’s has reviewed the complaint, corresponding claim and documents After review, we have approved the maximum amount the warranty agreement pays for a water heater replacementWe have contacted the homeowner on the approval amount and reimbursement procedures We thank the Better Business Bureau for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint America’s Preferred Home Warranty / [redacted] Style Definitions */

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12653347, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is in response to Revdex.com complaint # In order to prepare an accurate response America’s Preferred Home Warranty Customer Care Department has reviewed the claim, recorded calls and any other information availableThe Supreme Home Warranty Agreement provides a three-step process for
claimsThe first is to call APHW to report the claimAPHW provides a claim number and explains the processThe second is the homeowner calls the licensed contractor of their choosingWhen the contractor has diagnosed the problem; but before any work is done, the contractor (or the contractor and homeowner) call APHW for approval. The third is APHW makes a determination and sets up paymentThe terms and conditions of the Supreme Home Warranty Service Agreement (copy attached) clearly states “…there is no payment or reimbursement without prior approval.” During the opening call the customer service representative advised the homeowner that we would need to speak to the contractor prior to repairs being doneThe homeowner did not do thatFurthermore, the homeowner has not provided APHW with a copy of the repair receiptIn this case, notwithstanding the fact that our denial was absolutely consistent with the warranty, we are willing to make an exception, as a goodwill gestureWe have contacted the customer and requested a copy of the repair receiptReimbursement for covered repairs will be processed when a paid receipt is receivedWe thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaintAmerica’s Preferred Home Warranty, Inc

Revdex.com of Detroit & Eastern
Michigan
Central Park Blvd, Ste
Southfield, MI 48076-
Tuesday, July 21,
This is in response to Revdex.com complaint
#***
America’s Preferred Home Warranty’s Customer Care Department has
reviewed the claim; information provided and recorded calls for accuracy
Freon recovery and leak test are not covered under the home warranty agreement
the homeowner has. It does look at
repair of leaks when there is a diagnosis from a licensed contractorWe do not receive a diagnosis from the homeowner’s
contractor as to which component of the system is leaking
The customer was contacted by
Customer Care on 7/21/2015, where a second opinion has been ordered at our cost
in order to get a diagnosis on which component of the system is leaking to make
a determination on coverage and to go over what is covered under that home
warranty agreement
We thank the Revdex.com for its
efforts on behalf of consumers, and we appreciate the opportunity to respond to
the complaint.
America’s Preferred Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action I would appreciate something in writing from what I was told and understood on the phone though. From my understanding after talking with *** " who was very friendly, professional, and helpful" that they are getting a second opinion which I was told involves the dye test procedure which is roughly around $to be completed to see if the leak is coming from and to have this issue fixed so will not be an ongoing issue. No leak testing has been performed as of yet on this system since I have purchased the house with the warranty. If this is the action the business is taking then I will be very satisfied and consider this complaint closed and very appreciated. Thank you *** for your courtesy in this ***er and professionalism.
Regards,
*** ***

Revdex.com Serving Eastern Michigan *** * ** *** *** *** *** ***, MI 48076- Wednesday, October 4, This is in response to Revdex.com complaint # *** America’s Preferred Home Warranty’s Customer Care Department has reviewed the claim, notes, recorded calls
and complaint receivedThe Homeowner called 9/1/17, to inquire about the approved funds being used towards repairing the Air Conditioning unit in lieu of replacing the AC unitThe Customer Service Representative did not clarify what repairs were covered versus non covered repairsAs a result when the Homeowners receipt was received the processor adjusted the approval to only the covered itemsDue to this error in communication, we will stand behind the statement made and reimburse for the cost of the completed repairs $We have contacted the Homeowners and advised them of our decision and payment optionsWe thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaintAmerica’s Preferred Home Warranty, Inc

Revdex.com of Detroit & Eastern Michigan [redacted] Ste. 100 [redacted], MI   48076-4163   Thursday, January 28, 2016   Response to Revdex.com complaint #[redacted]   We have reviewed the claim information and recorded calls.  The Supreme Home Warranty Agreement...

allows homeowners to choose a licensed contractor of their choosing to make repairs after opening a claim and obtaining prior approval from APHW.  We attempt to pay homeowner’s contractors any approved amount by credit card on approved claims if the contractors agree to receive payment from us directly.   After review, the customer was contacted by our Customer Care Team on January 27th, 2016, in an effort to assist the homeowner in locating a contractor to complete the needed repairs and accept payment from APHW by credit card.  The appointment is scheduled and APHW has made arrangements to pay the contractor directly.   We thank the Revdex.com for its efforts on behalf of consumers and we appreciate the opportunity to respond to the complaint.   America’s Preferred Home Warranty

Revdex.com of Detroit &
Eastern
Michigan
Central Park Blvd, Ste
Southfield, MI 48076-
Thursday, June 18,
This is in response to Revdex.com
complaint #[redacted]
APHW's has reviewed the
complaint, corresponding claim and documents After review, we have approved the maximum amount
the warranty agreement pays for a water heater replacementWe have contacted
the homeowner on the approval amount and reimbursement procedures.
We thank the RevDex.com for its efforts on behalf of consumers, and we appreciate the
opportunity to respond to the complaint.
America's Preferred Home Warranty

Revdex.com of
Detroit & Eastern Michigan
Central Park Blvd., Ste
Southfield,
MI 48076-
Thursday,
July16,
This is in
response to Revdex.com complaint #[redacted]
America's Preferred
Home Warranty has reviewed
this claim and all corresponding paperwork
The home owner is requesting payment in the
amount of $towards the purchase and installation of his new air
conditioning unit. APHW will reimburse
the home owner once we receive the requested invoice for purchase and
installation of the AC unit. Current
paperwork supplied by the home owner does not contain that information. If home owner would supply contractor's name,
APHW will be more than happy to contact them, obtain a copy of the receipt so
that we may process the payment to the homeowner
We thank the
Revdex.com for its efforts on behalf of consumers and we appreciate
the opportunity to respond to the complaint
America's
Preferred Home Warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12653347, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to Revdex.com complaint # 12631877 In order to prepare an accurate response America’s Preferred Home Warranty Customer Care Department has reviewed the claim, home inspection, the homeowner’s contractor diagnosis, recorded calls and any other information available. The terms and...

conditions of the Supreme Home Warranty Service Agreement (copy attached) clearly states that it “does not cover everything,”. The warranty also states that it covers only those items which are specified as “Covered” on the page titled “What Items are Covered?” Per the homeowner’s contractor diagnosis, the leak was not related to the roof, but was instead an issue having to do with the siding and flashing around the bedroom window, located on the front wall of the house approximately 6’above ground.  The home warranty does not cover the structure of the home, with the exception of a roof leak, located over the primary living area. Based on the information provided the by the contractor, and according to the terms and conditions of the home warranty service agreement we are not able to assist with this claim. We thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint. America’s Preferred Home Warranty, Inc.

Revdex.com Serving Eastern Michigan [redacted], MI 48076-6409 Thursday, June 29, 2017 This is in response to Revdex.com complaint # [redacted] The Home Warranty Service Agreement states, In order to qualify for coverage, potentially covered items must be fully...

operational and in satisfactory working condition upon occupancy of the home. We have reviewed the claim and made a one-time exception. We have approved the warranty maximum aggregate liability for an Air Conditioning $2250. We have contacted the Homeowners and advised them of our decision and payment options. We thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint. America’s Preferred Home Warranty, Inc.

Revdex.com Serving Eastern Michigan [redacted] Southfield, MI 48076-6409   Tuesday, January 10, 2017   This is in response to Revdex.com Complaint #[redacted]         After careful review of the notes in our system, corresponding claim,...

recorded calls and diagnosis from the customers contractor we offer the following response.         We have approved this claim for repair of the heat pump. The customer has been notified of the approval and how to proceed for payment of the claim.         We thank the Revdex.com for its efforts on behalf of consumers, and we appreciate the opportunity to respond to the complaint.   America’s Preferred Home Warranty, Inc.