Mercy

8/3/ Case ID: # [redacted] Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, [redacted] Patient Services Mercy Health Systems

1/11/ Case ID: # [redacted] Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, [redacted] Patient Services Mercy Health Systems

Initial Business Response / [redacted] (1000, 7, 2016/01/21) */ 06/15/ Case ID: XXXXXXX Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, Patient Services Mercy Health Systems

Complaint: [redacted] I am rejecting this response because: I have not heard from Mercy regarding the status of my complaint and they are not promptly trying to resolve the situationThey are also threatening to send me to collections while my account is supposed to be being reviewed which is unwarranted as they are delaying resolution, not me Sincerely, [redacted]

10/16/ Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of
our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems

Complaint: ***
I am rejecting this response because: I have not heard from Mercy regarding my original complaint for over months and no resolution has been made dealing with them directly.
Sincerely,
*** ***

10/17/ Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion I will be contacting the patient as soon as I am able to complete my review of her concerns that she filed the complaint for Please let me know how I can be of further assistance in the resolution of this concern Sincerely, *** *** Patient Services Mercy Health Systems Tell us why here

03/01/2018: Mediator sent consumer email requesting update.03/02/2018: Mediator sent consumer email requesting update

1/11/17   Case ID: #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

9/26/2017   Case ID:  #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality...

of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems Tell us why here...

Initial Business Response /* (1000, 7, 2016/01/21) */
06/15/2015
Case ID: XXXXXXX
Dear Revdex.com Investigator,
I appreciate the opportunity to respond regarding concerns of billing practices for clinical services provided to the complainant.
Out of respect for the privacy...

and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.
Please let me know how I can be of further assistance in the resolution of this concern.
Sincerely,
Patient Services
Mercy Health Systems

I have an accidental inaccuracy in the report I submitted yesterday, which I wished to correct. Dr. [redacted] DID prescribe a medication on the first visit, which proved ineffective. For the dates/visits in question I was working a second job that required me to be away from home 3 nights a week, and...

primary childcare responsibilities. I've been dealing with the Clinic regarding billing, but my wife did the face-to-face visits and most actual care.

8/3/2017   Case ID: #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy...

and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   [redacted] Patient Services Mercy Health Systems

Complaint: [redacted]
I am rejecting this response because: I have not heard from Mercy regarding the status of my complaint and they are not promptly trying to resolve the situation. They are also threatening to send me to collections while my account is supposed to be being reviewed which is unwarranted as they are delaying resolution, not me. 
Sincerely,
[redacted]