Meredith Lodging LLC

Here is the first page of the Sale agreement that is active between me and Jon O [redacted] (dba Belhaven,LLC )I have been diligently trying to get Jon O [redacted] to return my call in regards to this contract....the only reply I have gotten so far is through my complaint I filled with the Revdex.comI am trying to get him to release his option but he refuses to call me back or meetI have left messages for over two weeks straight---when ever I call I am told he is on the other line and will call me back or he is in a meeting and he will return my call----no call has ever been returned to me I appreciate any help you can provide [redacted] ID# [redacted]

We are sorry to hear about the difficulties that this guest experienced during their stayWe value their business and their choice of using our services during their trip to the Oregon coastWe strive to provide each guest the best customer service possible before, during and after their stay and regularly review areas where we can improveThe maintenance technician was able to stop by the property and add seven new vertical blinds to the bedroom, temporarily repair the sliding glass door, and repair the bathroom toiletNew wheels were ordered for the sliding glass door and a new water dispenser handle was ordered for the refrigeratorNew vacation rental licenses are being placed in all of our propertiesOur guest relations staff have reached out to this renter and provided approximately one nights rent as a credit The other items and suggestions, such as screens on the window, have been provided to the owner for future updates to the property We are very thankful that this guest has taken the time to reach out to give us more information about their experience

We are sorry to hear about the mold as described in the complaintAs you can see in the attached email that was sent, it was limited to one roomThe moisture was actually traced from people taking hot showers and not using the ventilation system located in the bathroomThe windows in the bedroom did not have mold, but did have dirty window tracksSince this stay, we coordinated with an electrician on installing a switch that automatically turns the fan on in the bathroom when the lights come on whereas before, the fan was a separate switch, making it a forgettable item with guestsThe mold has been treated and there should be no further issuesThe mold was not toxicThere is additional information that can be found from the Center for Disease, Control and Prevention related to mold by visiting http://www.cdc.gov/mold/ [redacted] .htmAdditionally, we have worked with the renter and provided a full cleaning fee refund which posted on her account ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: The second refund in the amount of $has not been receivedEven so, they have credited $250, which still doesn't even amount to one night in the rental! The total of our stay was $for nightsThe only acceptable resolution at this point would be a refund equal to one night (and even then, I feel like we overpaid for what we got to use in the house and the experience of it all)Thus, a refund of $seems like an amicable solution to this situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I spoke to your company because the check in instructions were never emailed to meI emailed your company about the condition of the home and never received a responseI feel this home was not ready to be rebred and we should receive a refundThis was not a safe home.
Sincerely,
*** ***

We believe that staffs ability to quickly respond to the items mentioned, as well as the $credit to ***, are an appropriate action in this caseFor that reason, we respectfully decline the request to issue an additional refund. We are very thankful that this guest has taken the time to reach out to give us more information about their experience

Hello,We are very sorry to hear about your situationIt looks like staff have been working with you on the situation, and, per your request, we have issued a full refundPlease send us over information related to the overdraft expenses incurred and we will work with you on
them. Respectfully, Aaron

Complaint: ***
I am rejecting this response because:
I stayed at this property on March 29-31. I first made contact with Meredith Lodging on April 2nd by email - NO RESPONSE WAS MADE!I waited a week for a response, then I filled out the survey they sent me (Was giving them time to respond to me before I wrote the survey)Sent in the survey- NO RESPONSE WAS MADE!No contact from Meredith about the safety/construction concerns until I filed a claim with the Revdex.com. Yes, Meredith Lodging offered me a future stay credit for $125.00, so that is not truly a creditI told them that I didn't think this was appropriate due to the fact the house we rented was not safe. According to the Lincoln City Rental Guidelines; a smoke detector must be in every roomTHIS RENTAL HOME WAS MISSING ONE DETECTOR, AND THE BATTERIES WERE REMOVED FROM A SECONDThis is a huge safety concernAs well as the non-working heating system and the home being under construction. I have always stated that the home location and decor was amazingThis home was not safe or ready to rentI am requesting a full cash refund, due to the safety concerns.
Sincerely,
*** ***

Contact was made with the guest on the day of arrival regarding lock box information and directions for the propertyNo other call or contact was made by the guest during their stay to Meredith LodgingEven though this was an AirBnB reservation, no contact was made through AirBnb eitherRegardless, it is important for us to work with our guests in hopes that they have the best experience possibleOur guest relations team has been in contact with *** and provided her with a creditThe guest stayed at one of our most popular properties and it is and continues to be safe for guest useWe believe that the guests concerns have been addressed

Hello ***, We are sorry to hear about your experience at Sand DollarIt looks like a member of our team spoke with you on Friday morning, March regarding your arrival instructions, however, we are not seeing any additional communicationThis reservation appears to be through AirbnbWe
will have a member of our Guest Relations team reach out to you regarding this stay to see how we can work with you for additional stays with Meredith Lodging. Kind Regards, ***

Here is the first page of the Sale agreement that is active between me and Jon O[redacted] (dba Belhaven,LLC ). I have been diligently trying to get Jon O[redacted] to return my call in regards to this contract....the only reply I have gotten so far is through my complaint I filled with the Revdex.com. I am trying to get him to release his option but he refuses to call me back or meet. I have left messages for over two weeks straight---when ever I call I am told he is on the other line and will call me back or he is in a meeting and he will return my call----no call has ever been returned to me.   I appreciate any help you can provide   [redacted] ID# [redacted]

Complaint: [redacted]
I am rejecting this response because: I have no idea what their response is. I have not received anything from you regarding this. I have tried resolving this directly with the company and they are not replying.
Sincerely,
[redacted]

We are sorry to hear about the difficulties that this guest experienced during their stay. We value their business and their choice of using our services during their trip to the Oregon coast. We strive to provide each guest the best customer service possible before, during and after their stay and...

regularly review areas where we can improve. The maintenance technician was able to stop by the property and add seven new vertical blinds to the bedroom, temporarily repair the sliding glass door, and repair the bathroom toilet. New wheels were ordered for the sliding glass door and a new water dispenser handle was ordered for the refrigerator. New vacation rental licenses are being placed in all of our properties. Our guest relations staff have reached out to this renter and provided approximately one nights rent as a credit.  The other items and suggestions, such as screens on the window, have been provided to the owner for future updates to the property.  We are very thankful that this guest has taken the time to reach out to give us more information about their experience.

Thank you for reaching out. We do not currently have any information within our system regarding [redacted] every staying at any of our properties. Meredith Lodging does not have any open complaints and responds quickly to any item brought up in order to both work with and solve any potential...

item. Meredith Lodging is owned by a corporation with multiple shareholders. As real estate sales and transactions are not conducted through Meredith Lodging, staff have politely and respectfully informed [redacted] that they are not able to assist him in selling is property each time that [redacted] has called. We appreciate and respect that [redacted] would like to sell his property but are unable to assist him any further. We suggest that he work with any of a number of local realtors that may be able to assist him with his real estate sales transaction.

We are sorry to hear about the mold as described in the complaint. As you can see in the attached email that was sent, it was limited to one room. The moisture was actually traced from people taking hot showers and not using the ventilation system located in the bathroom. The windows in the bedroom...

did not have mold, but did have dirty window tracks. Since this stay, we coordinated with an electrician on installing a switch that automatically turns the fan on in the bathroom when the lights come on whereas before, the fan was a separate switch, making it a forgettable item with guests. The mold has been treated and there should be no further issues. The mold was not toxic. There is additional information that can be found from the Center for Disease, Control and Prevention related to mold by visiting http://www.cdc.gov/mold/[redacted].htm. Additionally, we have worked with the renter and provided a full cleaning fee refund which posted on her account. 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]