This is in response to the above numbered complaint filed by [redacted] ***We were first contacted by Ms [redacted] in early June about an apartment that we have on [redacted] Ms [redacted] was referred to us by another tenant in the building with whom she workedI met her and showed her the apartment, which was occupied by a very clean young woman, as can be seen by the photos attached.When we ran our credit and background check, it indicated that Ms [redacted] had poor credit and it would be a risk to accept her I shared with Ms [redacted] the results and told her that we would need an additional month’s security deposit if we were to rent to herShe agreedHowever, she said she did not have the entire deposit available then, so we agreed to accept one month’s deposit at the time of signing and the remainder at the time of move in.Ms [redacted] was interested in purchasing the air conditioning units that the existing tenant owned so I put her I touch with thetenant directlyI assume that she went to see the units as she was often at the buildingShe purchased the units and at no time complained about the property.Ms [redacted] told us at the time of lease signing that she would be bringing her dogWe offered to reduce our dog fee from $per month to $and again asked her if in light of her debts she was certain she could afford the rentShe assured us that she couldShe eventually paid the initial part of the deposit, after telling us at the last minute that she needed to post date a check for part of itThe lease was signed and we took the unit off the maketThis all took place in early June and move in was scheduled for September 1.Roughly weeks later on July Ms [redacted] texted me and said she was having money problems and asked if we could split the additional deposit up and pay it over timeWe agreed that she could pay it over months starting at move in.On August 1, a month prior to move in, Ms [redacted] texted me to say she had decided to get back together with her fiancé and wanted to move into his place to save money and could we just let her out of the lease and find someone elseI told her I could not do that, but that if she would like to assign the lease to someone (she said she might know someone) that we would be willing to consider an assignmentThat person would have to pass our credit and criminal background checks and Ms***, as the original tenant, would remain secondarily liable in the event that the assignee defaulted under the leaseI have texts regarding all of the aboveMs [redacted] then called me and said she did not want to remain secondarily liable and would just proceed to move in at the end of the monthI asked if she was certain, and reiterated that the only way she would have remained liable was if the person she was recommending as a replacement defaulted and she said that she really did not know that person well enough to be comfortable with thatHowever she had apparently expected us to take on the risk for her.I heard nothing further until a week before the move in date when Ms [redacted] texted me to let me know she decided not to bring her dog with her and to ask if we could therefore remove the pet fee from the rent.When I made arrangements to meet Ms [redacted] to receive the first months rent, and a portion of the remaining deposit, as well as to and to give her the keys, I learned for the first time that the rent would be paid from her mother’s checking accountI subsequently learned that she had put the electricity into her mothers name as well.The prior tenant moved out and left the apartment in broom clean condition as required by the leaseThis is a building in Old Southwest, which requires owners not to replace the sash cord windowsAt no time did the prior tenant notify us of any problems with the windowsThe blinds were down during the move out walk through and thus I did not notice a crack in one window paneAlthough a few of the original window locks were not operable, those windows had all been secured with screw in window clipsWhen Ms [redacted] contacted me on the night of September I told her the truth, which was that we had been completely unaware of any issues in the apartment but would have them fixed the next dayShe told me that she wanted me to deal with her stepfather regarding this but that she did not want to move in.At Ms***’s request I spoke with her stepfatherHe said that he and his wife had given Ms [redacted] the money for the rent and partial deposit, since she did not have it, and asked if we would agree to keep all of the money paid to date in exchange for releasing her from the leaseI told him that she had not even paid the full deposit she had promised yet, and that I had taken the property off the market for months but I would discuss with my wife and get back to him.Ms [redacted] then texted me again complaining that her brother had gotten bitten by fleasShe said it was in the basement, which is unfinished spaceI told her that [redacted] had literally been there that day to do our bi-monthly treatment, for which I can provide service logs if necessaryIt is therefore highly unlikely that there would have been fleas, even in the basementThere was never any mention of fleas in the apartment itself, as there were noneAt this point it was clear that Ms [redacted] was trying to come up with whatever she could to try to break her leaseWe told her if she would pay the additional half month deposit she had promised, that would likely give us time to relist the property and find a new tenantShe refused.As promised, I called her stepfather back the next day and explained the situationWe agreed that we would let Ms [redacted] out of the lease in exchange for the monies already paid, with the understanding that if we were unable to find a replacement tenant by the end of October we would have a conversation about the stepfather making some additional payment if possible to keep us from being harmed by his stepdaughters actions.I met the stepfather to get back the keysHe brought a release for me to sign which I modifiedI signed and gave it to himHe gave me the keys back and we shook handsHe again told me that he and his wife had provided the money and not Ms***He struck me as a very honest and straightforward manThat is the only reason I agreed to Ms***’s proposal.Since then my wife or I have had to leave work to show the apartment on multiple occasionsWe are hopeful we will find a new tenant but we do not know when.The issues of concern raised by Ms [redacted] were never brought to our attention by the prior tenant, and were of such a minor nature that they were remedied in a few hoursCertainly not a reason to break a leaseHowever, Ms [redacted] made it clear through her behavior that she decided she never wanted to honor her commitmentHad she been more honest with us months ago, we would have had time to secure a new tenant during peak rental seasonAs it is, we may well end up losing money and have had to spend numerous hours on showings that we should not have had to do had Ms [redacted] honored her contractThe agreement in settlement that we reached with Ms [redacted] and her family was proposed by them and ultimately accepted by us so that we could move onShould you have any questions regarding the above please feel free to contact me[redacted] , Managing memberMerian Properties, LLC
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** mother apartment was not in broom condition that is a joke as I will post pictures of the mess condition it was in when I moved in, however if I never intended to move in I doubt I would have went through the trouble to buy furniture and go through the hassle of packing up all my stuff and hauling it all the way across town for nothing, only to find out all my stuff could be stolen or I could possibly be harmed being the windows were either broken wouldn't lock or open etc please refer to the attached picturesAlso I'm sure you can tell by the pictures this apartment was not in broom clean condition as stated by the landlord!
This is in response to the above numbered complaint filed by [redacted]. We were first contacted by Ms. [redacted] in early June about an apartment that we have on [redacted]. Ms. [redacted] was referred to us by another tenant in the building with whom she worked. I met her and showed her the...
apartment, which was occupied by a very clean young woman, as can be seen by the photos attached.When we ran our credit and background check, it indicated that Ms. [redacted] had poor credit and it would be a risk to accept her. I shared with Ms. [redacted] the results and told her that we would need an additional month’s security deposit if we were to rent to her. She agreed. However, she said she did not have the entire deposit available then, so we agreed to accept one month’s deposit at the time of signing and the remainder at the time of move in.Ms. [redacted] was interested in purchasing the air conditioning units that the existing tenant owned so I put her I touch with the. tenant directly. I assume that she went to see the units as she was often at the building. She purchased the units and at no time complained about the property.Ms. [redacted] told us at the time of lease signing that she would be bringing her dog. We offered to reduce our dog fee from $25 per month to $15 and again asked her if in light of her debts she was certain she could afford the rent. She assured us that she could. She eventually paid the initial part of the deposit, after telling us at the last minute that she needed to post date a check for part of it. The lease was signed and we took the unit off the maket. This all took place in early June and move in was scheduled for September 1.Roughly 5 weeks later on July 19 Ms. [redacted] texted me and said she was having money problems and asked if we could split the additional deposit up and pay it over time. We agreed that she could pay it over 2 months starting at move in.On August 1, a month prior to move in, Ms. [redacted] texted me to say she had decided to get back together with her fiancé and wanted to move into his place to save money and could we just let her out of the lease and find someone else. I told her I could not do that, but that if she would like to assign the lease to someone (she said she might know someone) that we would be willing to consider an assignment. That person would have to pass our normal credit and criminal background checks and Ms. [redacted], as the original tenant, would remain secondarily liable in the event that the assignee defaulted under the lease. I have texts regarding all of the above. Ms. [redacted] then called me and said she did not want to remain secondarily liable and would just proceed to move in at the end of the month. I asked if she was certain, and reiterated that the only way she would have remained liable was if the person she was recommending as a replacement defaulted and she said that she really did not know that person well enough to be comfortable with that. However she had apparently expected us to take on the risk for her.I heard nothing further until a week before the move in date when Ms. [redacted] texted me to let me know she decided not to bring her dog with her and to ask if we could therefore remove the pet fee from the rent.When I made arrangements to meet Ms. [redacted] to receive the first months rent, and a portion of the remaining deposit, as well as to and to give her the keys, I learned for the first time that the rent would be paid from her mother’s checking account. I subsequently learned that she had put the electricity into her mothers name as well.The prior tenant moved out and left the apartment in broom clean condition as required by the lease. This is a building in Old Southwest, which requires owners not to replace the sash cord windows. At no time did the prior tenant notify us of any problems with the windows. The blinds were down during the move out walk through and thus I did not notice a crack in one window pane. Although a few of the original window locks were not operable, those windows had all been secured with screw in window clips. When Ms. [redacted] contacted me on the night of September 1 I told her the truth, which was that we had been completely unaware of any issues in the apartment but would have them fixed the next day. She told me that she wanted me to deal with her stepfather regarding this but that she did not want to move in.At Ms. [redacted]’s request I spoke with her stepfather. He said that he and his wife had given Ms. [redacted] the money for the rent and partial deposit, since she did not have it, and asked if we would agree to keep all of the money paid to date in exchange for releasing her from the lease. I told him that she had not even paid the full deposit she had promised yet, and that I had taken the property off the market for 3 months but I would discuss with my wife and get back to him.Ms. [redacted] then texted me again complaining that her brother had gotten bitten by fleas. She said it was in the basement, which is unfinished space. I told her that [redacted] had literally been there that day to do our bi-monthly treatment, for which I can provide service logs if necessary. It is therefore highly unlikely that there would have been fleas, even in the basement. There was never any mention of fleas in the apartment itself, as there were none. At this point it was clear that Ms. [redacted] was trying to come up with whatever she could to try to break her lease. We told her if she would pay the additional half month deposit she had promised, that would likely give us time to relist the property and find a new tenant. She refused.As promised, I called her stepfather back the next day and explained the situation. We agreed that we would let Ms. [redacted] out of the lease in exchange for the monies already paid, with the understanding that if we were unable to find a replacement tenant by the end of October we would have a conversation about the stepfather making some additional payment if possible to keep us from being harmed by his stepdaughters actions.I met the stepfather to get back the keys. He brought a release for me to sign which I modified. I signed and gave it to him. He gave me the keys back and we shook hands. He again told me that he and his wife had provided the money and not Ms. [redacted]. He struck me as a very honest and straightforward man. That is the only reason I agreed to Ms. [redacted]’s proposal.Since then my wife or I have had to leave work to show the apartment on multiple occasions. We are hopeful we will find a new tenant but we do not know when.The issues of concern raised by Ms. [redacted] were never brought to our attention by the prior tenant, and were of such a minor nature that they were remedied in a few hours. Certainly not a reason to break a lease. However, Ms. [redacted] made it clear through her behavior that she decided she never wanted to honor her commitment. Had she been more honest with us months ago, we would have had time to secure a new tenant during peak rental season. As it is, we may well end up losing money and have had to spend numerous hours on showings that we should not have had to do had Ms. [redacted] honored her contract. The agreement in settlement that we reached with Ms. [redacted] and her family was proposed by them and ultimately accepted by us so that we could move on. Should you have any questions regarding the above please feel free to contact me.[redacted], Managing memberMerian Properties, LLC
This is in response to the above numbered complaint filed by [redacted] ***We were first contacted by Ms [redacted] in early June about an apartment that we have on [redacted] Ms [redacted] was referred to us by another tenant in the building with whom she workedI met her and showed her the apartment, which was occupied by a very clean young woman, as can be seen by the photos attached.When we ran our credit and background check, it indicated that Ms [redacted] had poor credit and it would be a risk to accept her I shared with Ms [redacted] the results and told her that we would need an additional month’s security deposit if we were to rent to herShe agreedHowever, she said she did not have the entire deposit available then, so we agreed to accept one month’s deposit at the time of signing and the remainder at the time of move in.Ms [redacted] was interested in purchasing the air conditioning units that the existing tenant owned so I put her I touch with thetenant directlyI assume that she went to see the units as she was often at the buildingShe purchased the units and at no time complained about the property.Ms [redacted] told us at the time of lease signing that she would be bringing her dogWe offered to reduce our dog fee from $per month to $and again asked her if in light of her debts she was certain she could afford the rentShe assured us that she couldShe eventually paid the initial part of the deposit, after telling us at the last minute that she needed to post date a check for part of itThe lease was signed and we took the unit off the maketThis all took place in early June and move in was scheduled for September 1.Roughly weeks later on July Ms [redacted] texted me and said she was having money problems and asked if we could split the additional deposit up and pay it over timeWe agreed that she could pay it over months starting at move in.On August 1, a month prior to move in, Ms [redacted] texted me to say she had decided to get back together with her fiancé and wanted to move into his place to save money and could we just let her out of the lease and find someone elseI told her I could not do that, but that if she would like to assign the lease to someone (she said she might know someone) that we would be willing to consider an assignmentThat person would have to pass our credit and criminal background checks and Ms***, as the original tenant, would remain secondarily liable in the event that the assignee defaulted under the leaseI have texts regarding all of the aboveMs [redacted] then called me and said she did not want to remain secondarily liable and would just proceed to move in at the end of the monthI asked if she was certain, and reiterated that the only way she would have remained liable was if the person she was recommending as a replacement defaulted and she said that she really did not know that person well enough to be comfortable with thatHowever she had apparently expected us to take on the risk for her.I heard nothing further until a week before the move in date when Ms [redacted] texted me to let me know she decided not to bring her dog with her and to ask if we could therefore remove the pet fee from the rent.When I made arrangements to meet Ms [redacted] to receive the first months rent, and a portion of the remaining deposit, as well as to and to give her the keys, I learned for the first time that the rent would be paid from her mother’s checking accountI subsequently learned that she had put the electricity into her mothers name as well.The prior tenant moved out and left the apartment in broom clean condition as required by the leaseThis is a building in Old Southwest, which requires owners not to replace the sash cord windowsAt no time did the prior tenant notify us of any problems with the windowsThe blinds were down during the move out walk through and thus I did not notice a crack in one window paneAlthough a few of the original window locks were not operable, those windows had all been secured with screw in window clipsWhen Ms [redacted] contacted me on the night of September I told her the truth, which was that we had been completely unaware of any issues in the apartment but would have them fixed the next dayShe told me that she wanted me to deal with her stepfather regarding this but that she did not want to move in.At Ms***’s request I spoke with her stepfatherHe said that he and his wife had given Ms [redacted] the money for the rent and partial deposit, since she did not have it, and asked if we would agree to keep all of the money paid to date in exchange for releasing her from the leaseI told him that she had not even paid the full deposit she had promised yet, and that I had taken the property off the market for months but I would discuss with my wife and get back to him.Ms [redacted] then texted me again complaining that her brother had gotten bitten by fleasShe said it was in the basement, which is unfinished spaceI told her that [redacted] had literally been there that day to do our bi-monthly treatment, for which I can provide service logs if necessaryIt is therefore highly unlikely that there would have been fleas, even in the basementThere was never any mention of fleas in the apartment itself, as there were noneAt this point it was clear that Ms [redacted] was trying to come up with whatever she could to try to break her leaseWe told her if she would pay the additional half month deposit she had promised, that would likely give us time to relist the property and find a new tenantShe refused.As promised, I called her stepfather back the next day and explained the situationWe agreed that we would let Ms [redacted] out of the lease in exchange for the monies already paid, with the understanding that if we were unable to find a replacement tenant by the end of October we would have a conversation about the stepfather making some additional payment if possible to keep us from being harmed by his stepdaughters actions.I met the stepfather to get back the keysHe brought a release for me to sign which I modifiedI signed and gave it to himHe gave me the keys back and we shook handsHe again told me that he and his wife had provided the money and not Ms***He struck me as a very honest and straightforward manThat is the only reason I agreed to Ms***’s proposal.Since then my wife or I have had to leave work to show the apartment on multiple occasionsWe are hopeful we will find a new tenant but we do not know when.The issues of concern raised by Ms [redacted] were never brought to our attention by the prior tenant, and were of such a minor nature that they were remedied in a few hoursCertainly not a reason to break a leaseHowever, Ms [redacted] made it clear through her behavior that she decided she never wanted to honor her commitmentHad she been more honest with us months ago, we would have had time to secure a new tenant during peak rental seasonAs it is, we may well end up losing money and have had to spend numerous hours on showings that we should not have had to do had Ms [redacted] honored her contractThe agreement in settlement that we reached with Ms [redacted] and her family was proposed by them and ultimately accepted by us so that we could move onShould you have any questions regarding the above please feel free to contact me[redacted] , Managing memberMerian Properties, LLC
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** mother apartment was not in broom condition that is a joke as I will post pictures of the mess condition it was in when I moved in, however if I never intended to move in I doubt I would have went through the trouble to buy furniture and go through the hassle of packing up all my stuff and hauling it all the way across town for nothing, only to find out all my stuff could be stolen or I could possibly be harmed being the windows were either broken wouldn't lock or open etc please refer to the attached picturesAlso I'm sure you can tell by the pictures this apartment was not in broom clean condition as stated by the landlord!
This is in response to the above numbered complaint filed by [redacted]. We were first contacted by Ms. [redacted] in early June about an apartment that we have on [redacted]. Ms. [redacted] was referred to us by another tenant in the building with whom she worked. I met her and showed her the...
apartment, which was occupied by a very clean young woman, as can be seen by the photos attached.When we ran our credit and background check, it indicated that Ms. [redacted] had poor credit and it would be a risk to accept her. I shared with Ms. [redacted] the results and told her that we would need an additional month’s security deposit if we were to rent to her. She agreed. However, she said she did not have the entire deposit available then, so we agreed to accept one month’s deposit at the time of signing and the remainder at the time of move in.Ms. [redacted] was interested in purchasing the air conditioning units that the existing tenant owned so I put her I touch with the. tenant directly. I assume that she went to see the units as she was often at the building. She purchased the units and at no time complained about the property.Ms. [redacted] told us at the time of lease signing that she would be bringing her dog. We offered to reduce our dog fee from $25 per month to $15 and again asked her if in light of her debts she was certain she could afford the rent. She assured us that she could. She eventually paid the initial part of the deposit, after telling us at the last minute that she needed to post date a check for part of it. The lease was signed and we took the unit off the maket. This all took place in early June and move in was scheduled for September 1.Roughly 5 weeks later on July 19 Ms. [redacted] texted me and said she was having money problems and asked if we could split the additional deposit up and pay it over time. We agreed that she could pay it over 2 months starting at move in.On August 1, a month prior to move in, Ms. [redacted] texted me to say she had decided to get back together with her fiancé and wanted to move into his place to save money and could we just let her out of the lease and find someone else. I told her I could not do that, but that if she would like to assign the lease to someone (she said she might know someone) that we would be willing to consider an assignment. That person would have to pass our normal credit and criminal background checks and Ms. [redacted], as the original tenant, would remain secondarily liable in the event that the assignee defaulted under the lease. I have texts regarding all of the above. Ms. [redacted] then called me and said she did not want to remain secondarily liable and would just proceed to move in at the end of the month. I asked if she was certain, and reiterated that the only way she would have remained liable was if the person she was recommending as a replacement defaulted and she said that she really did not know that person well enough to be comfortable with that. However she had apparently expected us to take on the risk for her.I heard nothing further until a week before the move in date when Ms. [redacted] texted me to let me know she decided not to bring her dog with her and to ask if we could therefore remove the pet fee from the rent.When I made arrangements to meet Ms. [redacted] to receive the first months rent, and a portion of the remaining deposit, as well as to and to give her the keys, I learned for the first time that the rent would be paid from her mother’s checking account. I subsequently learned that she had put the electricity into her mothers name as well.The prior tenant moved out and left the apartment in broom clean condition as required by the lease. This is a building in Old Southwest, which requires owners not to replace the sash cord windows. At no time did the prior tenant notify us of any problems with the windows. The blinds were down during the move out walk through and thus I did not notice a crack in one window pane. Although a few of the original window locks were not operable, those windows had all been secured with screw in window clips. When Ms. [redacted] contacted me on the night of September 1 I told her the truth, which was that we had been completely unaware of any issues in the apartment but would have them fixed the next day. She told me that she wanted me to deal with her stepfather regarding this but that she did not want to move in.At Ms. [redacted]’s request I spoke with her stepfather. He said that he and his wife had given Ms. [redacted] the money for the rent and partial deposit, since she did not have it, and asked if we would agree to keep all of the money paid to date in exchange for releasing her from the lease. I told him that she had not even paid the full deposit she had promised yet, and that I had taken the property off the market for 3 months but I would discuss with my wife and get back to him.Ms. [redacted] then texted me again complaining that her brother had gotten bitten by fleas. She said it was in the basement, which is unfinished space. I told her that [redacted] had literally been there that day to do our bi-monthly treatment, for which I can provide service logs if necessary. It is therefore highly unlikely that there would have been fleas, even in the basement. There was never any mention of fleas in the apartment itself, as there were none. At this point it was clear that Ms. [redacted] was trying to come up with whatever she could to try to break her lease. We told her if she would pay the additional half month deposit she had promised, that would likely give us time to relist the property and find a new tenant. She refused.As promised, I called her stepfather back the next day and explained the situation. We agreed that we would let Ms. [redacted] out of the lease in exchange for the monies already paid, with the understanding that if we were unable to find a replacement tenant by the end of October we would have a conversation about the stepfather making some additional payment if possible to keep us from being harmed by his stepdaughters actions.I met the stepfather to get back the keys. He brought a release for me to sign which I modified. I signed and gave it to him. He gave me the keys back and we shook hands. He again told me that he and his wife had provided the money and not Ms. [redacted]. He struck me as a very honest and straightforward man. That is the only reason I agreed to Ms. [redacted]’s proposal.Since then my wife or I have had to leave work to show the apartment on multiple occasions. We are hopeful we will find a new tenant but we do not know when.The issues of concern raised by Ms. [redacted] were never brought to our attention by the prior tenant, and were of such a minor nature that they were remedied in a few hours. Certainly not a reason to break a lease. However, Ms. [redacted] made it clear through her behavior that she decided she never wanted to honor her commitment. Had she been more honest with us months ago, we would have had time to secure a new tenant during peak rental season. As it is, we may well end up losing money and have had to spend numerous hours on showings that we should not have had to do had Ms. [redacted] honored her contract. The agreement in settlement that we reached with Ms. [redacted] and her family was proposed by them and ultimately accepted by us so that we could move on. Should you have any questions regarding the above please feel free to contact me.[redacted], Managing memberMerian Properties, LLC