Merick Construction

The original contracted amount for this project was $14,and I had until the end of November to completeI had instructed the customer to allow us to finish the work and we would fix any concerns that would arise at the end of the projectEvery trade that finished, customer put project on hold until we could meet to go over workCustomer also refused to allow project to stay on scheduleAt last contact with customer, we agreed to go in separate directionsCustomer had paid me 1/down, so $at that timeI offered to do a change order to reduce the contract so no further money was owed to MerickI totaled up the work that we had completed out of the $she had already paid and offered to refund her the differenceThat was approximately $She refused this and was insistent I refund her almost all of her money which was unreasonableThat offer still stands if she chooses to accept it

I am rejecting this response because:
I have always been willing to pay for the work that was performed by Merick, even when their work was performed unsatisfactory or left incomplete, with the exception of the painting. However, I will not pay for work that was never performed.I have explained in submission correspondence, exhibits and photos justifying the amount I request be refunded to me.Matt's refusal to acknowledge and recognize the short comings of his young company, address the issues and justify his actual expenses are hindering resolution. He has my contact information and I am open to further discussion

We pride ourselves on offering exceptional customer service and go above and beyond for our customers Unfortunately there are rare circumstances, for various reasons, that we as a service provider have to move on from a toxic situation that cannot reach a reasonable resolutionWe have offered to break our contract and refund partial payment to rectify this situationIn this particular situation, the amount being demanded by the customer to be refunded far exceeds a reasonable effort to settle this matterI’m still open to working with the customer to find a resolutionThe customer has my contact information and I’m open to working through this, however, it should be reasonable considering time and materials spend on the customers property

The original contracted amount for this project was $14,000 and I had until the end of November to complete. I had instructed the customer to allow us to finish the work and we would fix any concerns that would arise at the end of the project. Every trade that finished, customer put project on hold...

until we could meet to go over work. Customer also refused to allow project to stay on schedule. At last contact with customer, we agreed to go in separate directions. Customer had paid me 1/2 down, so $7000 at that time. I offered to do a change order to reduce the contract so no further money was owed to Merick. I totaled up the work that we had completed out of the $7000 she had already paid and offered to refund her the difference. That was approximately $2000. She refused this and was insistent I refund her almost all of her money which was unreasonable. That offer still stands if she chooses to accept it.