Meriden Hyundai

All the paperwork that we supplied to the Department of [redacted] had the correct mileage on it Unfortunately, the title that they produced was sent directly to the lienholder and we do not receive a copy for proofing On behalf of Meriden Hyundai, I apologize for any inconvenience this has caused and the lack of communication from our dealership If she will let us know what expenses she incurred, I will look into getting her reimbursed [redacted] , Meriden Hyundai

All the paperwork that we supplied to the Department of *** *** had the correct mileage on it. Unfortunately, the title that they produced was sent directly to the lienholder and we do not receive a copy for proofing. On behalf of Meriden Hyundai, I
apologize for any inconvenience this has caused and the lack of communication from our dealership. If she will let us know what expenses she incurred, I will look into getting her reimbursed
*** ***, Meriden Hyundai

The customer has come in and resigned paperwork. She now knows her payment and who her lien holder is. She left very happy and both sides feel this situation has been resolved. Please feel free to contact me if any additional information is needed. Thank you.

All the paperwork that we supplied to the Department of [redacted] had the correct mileage on it.  Unfortunately, the title that they produced was sent directly to the lienholder and we do not receive a copy for proofing.   On behalf of Meriden Hyundai,...

I apologize for any inconvenience this has caused and the lack of communication from our dealership.  If she will let us know what expenses she incurred, I will look into getting her reimbursed.
[redacted], Meriden Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The employee who sold him the [redacted] returned his money to him. Meriden Hyundai did not sell this vehicle. it was a private sale and all parties are whole now. Thank you

Review: I was in the dealership on Saturday November 9th looking at a used car. I worked out an agreement with the salesman where I put $50 down to hold the car while I took the offer home to discuss if it was affordable. On Sunday November 10th I called the salesman and left a voicemail stating the car was not affordable and asked for my $50 to be refunded. Monday November 11th I received a voicemail from the salesman stating "they are not there to keep peoples money" and that the $50 would be refunded. Two weeks went by and I still hadn't received my refund. I called the salesman and he informed me that the cash department usually sends the refunds out all at once and I should be receiving it soon.On December 2nd I still hadn't received the refund, so I called the sales manager and left a voicemail explaining my situation and requested a call back to discuss the matter. I have not received a call back, and I still have not received my check.Desired Settlement: I just want my $50 refunded. It should not take a month to have a refund sent out.

Business

Response:

A refund check is being mailed today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On the 17th of April a Mileage reimbursement claim was made. To this date I have been in contact with Hyundai 5 times to get the mileage reimbursement that was promised in 3 weeks. I have complained for the last 3 months and still no reimbursement. Nobody returns emails, nobody will simply satisfy a customer. The next complaint is too the Attorney General!

Desired Settlement: DesiredSettlementID: Refund

I would Like the prepaid mastercard that I was promised 3 Months Ago

Business

Response:

Business Response /* (1000, 11, 2013/08/21) */

Good Afternoon. I just spoke with the customer and he informed me he received the card from Hyundai last week. I don't know why it took so long. We did our part on April XX XXXX and submitted the claim.Thank you.

Review: I told Salesman [redacted] and Finanace Manager on 6/4/13 to run our credit through one bank only, I said this three times.

I said this because I worked at other dealerships in the past and everytime they run your credit my credit score goes down, not only did they ruin my credit score but also my wifes [redacted], we did get approved for a vehicle within the fist 30 minuntes we got there and test drove 2 vehicles and I had to take my wife to work at 11:30 am. We both didnt like the 2nd vehicle a Ford. So when I returned I told [redacted],the Finance Manager and other Manager who teamed up against me, my answer was still no and I left about 1230 pm. as of 6/25/13 we are still receiving denial letters from different banks!Desired Settlement: restore our credit

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

[redacted] came to the dealership and applied for a car loan. We submit the application based on a individual credit to certain banks. Some banks will pass [redacted] application on to their sub prime lenders. It is never our intent to lower someone credit score as we realize the importance of that. Also the credit bureau allows for someone to shop for the best rate within a reasonable amount of time when making a major purchase. After interviewing the salesman and the managers involved, we feel we our action were correct as we tried to obtain credit for Mr [redacted].

Consumer Response /* (3000, 7, 2013/07/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I also came in with my wife, [redacted] @ Meriden Hyundai,Inc. on 6/4/2013 in which [redacted] ran her credit through all the same banks as me. 7 to count as of 7/8/13 and we are still receiving Denial Letters from different banks.Also the response [redacted] Inc. gave to [redacted] and I does not explain why they gave so much information to so many different banks when I said, "run our credit through one bank only", to the salesman and Finance Manager in which we believe he was on a Promotion that Day. We can also prove that running our credit through all these multiple banks, lowered our credit score,hurting our chances for another loan!

Review: Rear seat cupholder was broken before purchase was made, Seller had written promise to replace cupholder. Cupholder is still not replaced

My husband and I purchased a 2006 Nissan Murano in Feb. of 2012. We noted that the rear cupholder was broken and that it be replaced with our purchase. We have a written notice that the cupholder would be replaced. After months of contacting the dealership, the part was ordered and was received as the wrong part. The part was returned and various more attempts to contact the dealership and rectify the error were made with no resolve. To date, the cupholder has not been replaced and no effort of contact has been made from the dealership,Desired Settlement: We would like the proper cupholder that was promised to us in writing on terms of us purchasing the vehicle. No instillation is requested, we would just like the proper part to be sent to our home for us to install.

Business

Response:

Business Response /* (1000, 5, 2013/06/14) */

Cupholder has come in we will be contacting you to arrange to have it installed.

Review: On April 27, 2015 I went to [redacted] hyundai and they sold me a vehicle they had me come sign paperwork, they said I would need $500 more dollars that the bank wanted before I was able to get the vehicle. I returned with the vehicle and they advised me along with the paperwork my first payment was due on June 11,2015 I have contacted them over 9 times trying to find out where to pay noone will answer me they call me and tell me to call someone else. The person I have been calling is Mr. [redacted] he finally returned a call on Thursday June 18,2015 told me to call [redacted] I called Mr. [redacted] which he didn't answer the phone and his voicemail was full. I can't lose the car I nned it to go to work and they took $1000 down payment for it. what as a consumer can I do before they repo my vehicle.Desired Settlement: tell me where to pay the vehicle payment

Business

Response:

The customer has come in and resigned paperwork. She now knows her payment and who her lien holder is. She left very happy and both sides feel this situation has been resolved. Please feel free to contact me if any additional information is needed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On March 15, 2014, I purchased a vehicle from Meriden Hyundai. Before picking up the car a few days later Meriden Hyundai registered the car for me and have the title sent to my bank in which I had a loan. It wasn't until December 2014 when I was looking for another vehicle and was trading in the car I bought from Meriden Hyundai when I learned from the dealership that the mileage on [redacted] was not correct. [redacted] and the title of my car stated that my car had 25k miles at time of purchase when in actuality it had 52k. I contacted Meriden hyundai and spoke with an manager who stated that he would fix the issue. After shopping around for the month of December I finally found a car I wanted but when the dealership ran my car as a trade they found that the mileage had not been fixed. I then contacted[redacted] and asked them what needed to be done to get the issue resolved. I was told that the title would need to be fixed and that I needed to obtain the title from the loan company and bring it to the[redacted]. I called Meriden Hyundai on January 7, 2014 regarding this issue and left a message for a manager to call me back. After a few hours I did not hear back so I called back and spoke with a sales associate who said the manager would be calling me back that day. I have yet to hear back from Meriden Hyundai and have been forced to pay for the title to be overnighted to me so I can bring it to the [redacted] and pay for it to be fixed. Although it was found to be a[redacted] entered the numbers wrong, since Meriden Hyundai registered the car it should be common sense to check to make sure the information on the title was correct before forwarding the title to the loan company.Desired Settlement: I would like Meriden Hyundai to reimburse me for getting the title fixed and an apology for the lack of communication.

Business

Response:

All the paperwork that we supplied to the Department of [redacted] had the correct mileage on it. Unfortunately, the title that they produced was sent directly to the lienholder and we do not receive a copy for proofing. On behalf of Meriden Hyundai, I apologize for any inconvenience this has caused and the lack of communication from our dealership. If she will let us know what expenses she incurred, I will look into getting her reimbursed.

[redacted], Meriden Hyundai

Review: on November 25th, I bought a used car that a salesman from Meriden Hyundai ([redacted]) sold from their lot but the sale was actually under the table, with the promise that it was checked out by Meriden Hyundai Service Department and was deemed fit for the road, and following the signing of a written agreement that took place within the dealership at the desk of the used car manager, ([redacted]) I left a down payment, while the used car manager ran a diagnostic check on the vehicle, he said they got under the vehicle and looked at it and at that time he said "Everything is good. the only thing that is wrong with the car is that an O2 sensor is needed."

Then I paid full price of $1,200 the next day and not a minute after driving off the lot I called the sales associate to tell him that there was a "donut" on the car in lieu of a real tire and the speedometer didn't work, upon further inspection done by a licensed mechanic, the following problems were revealed: significant frame rot, the four wheel drive doesn't work (this was the reason we purchased the vehicle in the first place, out of a need for a 4WD vehicle for the winter, for my spouse to drive in the snow.) the aforementioned donut and the faulty speedometer, and a number of other minor issues that were concealed by the sales associate. Upon being informed by me that we had discovered this array of problems with the vehicle the sales associate said that he would "Make it right," by servicing the vehicle at the dealership. However, the manager of Hyundai, [redacted], said that the sale was not sanctioned by Hyundai and had nothing to do with the dealership, even though the sale took place on the Hyundai lot and in their office space, by their sales associates assisted by their mechanics.

this seems like a scam to me. I would never have considered buying a used vehicle, but for the simple belief that I was buying from the dealership itself, and had their word and good reputation to rely upon in making a sound purchase.Desired Settlement: they sold me a lemon and deceived me utterly about the nature of the faults with the vehicle and the nature of the sale with regards to the dealership upon whose property the sale took place.

the problems with the car are too profound to be repaired, Hyundai needs to step up and accept accountability for the actions of their personnel while on their lot, acting under the guise of making a sale that is sanctioned by Hyundai.

these practices are unconscionable, and I must have a refund of my $1,200.00.

Business

Response:

The employee who sold him the [redacted] returned his money to him. Meriden Hyundai did not sell this vehicle. it was a private sale and all parties are whole now. Thank you