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Meridian Endodontics

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Meridian Endodontics Reviews (1)

Review: I scheduled a procedure with Meridian Endodontics at the recommendation of my dentist. I received an out of pocket estimate for the first of two procedures, but could not get an accurate quote on the second procedure at that time due to an upcoming change in insurance. Everything with the first procedure went smoothly. My second procedure was scheduled for 12/30/15 and I became insured through a new provider effective 12/1/15. I requested an updated quote on my out of pocket expenses on at least 3 occasions, including a day or two prior to the procedure when they called to confirm my appointment. This was never provided to me, however, I had an expectation in mind based on the price of the first procedure. On 12/30/15, I arrived at the office heavily medicated, but still asked at the desk how much the procedure was supposed to cost. The individual said they would discuss that with me later, likely due to me being on medication. They proceeded to take me into the office and do the procedure - meanwhile they requested payment of approximately $2,500 from my husband, who knew nothing about the price or payment because this was my procedure that I intended to pay for. They forced him into making a payment of $200 on the spot since "they had already started." Upon finding out later the price, I was extremely unhappy that they would do a procedure without disclosing the amount to the patient in advance. This is highly unethical practice. I shared my feelings with the business, but they will not work with me on a reduction of cost as a way to compensate for their grossly unethical behavior. I would not have chosen to do this elective procedure had they told me the amount, even under the effects of the medication on the day of the procedure.Desired Settlement: I expected the total out of pocket cost to be $2,000. I anticipated having a cost and am not looking for free service, so I have already paid $1,500 (on 1/7/16) on good faith that they would work to resolve this situation with me given their unethical practice and involvement with this issue. There is a balance of approximately $1,000 related to this procedure. I am willing to pay a portion of this because I do take some responsibility for not having contacted them 1,000 times if that what it would have taken to get that out of pocket amount up front. However, given that I specifically asked for the cost in the office on the day of my procedure before they started, and they did not provide it and took a heavily medicated person in anyways, I would ideally like them to waive the balance owed for this procedure. I would consider paying up to 50% just to have this resolved quickly.

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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am emailing in response to a message I received from the Revdex.com regarding a complaint I submitted (included below).

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Description: Endodontics, Dentist - Dental Implants, Dentistry - Children, Dentistry - Cosmetic, Dentist - Periodontist, Offices of Dentists (NAICS: 621210)

Address: 20350 Water Tower Blvd Ste 203, Brookfield, Wisconsin, United States, 53045

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