Meridian Financial Services

Here are the actions taken on this account:Posted and billed Planned Administrators per hospital information provided on 5-18-16.2.Planned Administrators rejected unable to ID patient on 5-22-163.Billed patient 6-3-164.6-15-Patient had left message on voicemailAcct rep returned call, stating she was very rudeThe Id# we had been provided was correct but we were not given group numberGroup number added and claim refiled on 6-16-16-no responseBilled patient on 7-18-Refiled claim again on 7-28-16-no responsePatient sent pre-collection letter on 8-18-Patient called on 8-26-16, again confirming information we had was correctExplained insurance is filed as a courtesy and she needed to contact them as well but we would file claim again Refiled claim on 8-29-16-rejected on 9-1-unable to IDAccount selected for collector write off report on 9-12- 9-20-Rep from Planned Admin called and gave fax number for us to send a claimAlso spoke with patient and verified insurance info was correct, printed claim and mailed hardcopy per patient requestAlso faxed copy of claim per rep requestCollection write off was removed10-26-Patient called about status of account and was told it was in collection writeoff which occurred on 10-20- since we had not heard from insuranceShe was very rude about account being in collections-being on her credit reportShe was told we would call the collection agency and get back to herWe confirmed her account was NOT on her credit report since the agency holds accounts for 30-days before taking any actionThis allows time for us to confirm any additional action that may take place on accounts and have them removedHowever, NOTHING had been posted on her creditA manager called her back to confirm this information and her response was "oh"Insurance finally paid on this account on 10-11-and there is no other balance for this date of serviceOur office handled this account correctly and professionally

Here are the actions taken on this account:Posted and billed Planned Administrators per hospital information provided on 5-18-16.2.Planned Administrators rejected unable to ID patient on 5-22-163.Billed patient 6-3-164.6-15-Patient had left message on voicemailAcct rep returned call, stating
she was very rudeThe Id# we had been provided was correct but we were not given group numberGroup number added and claim refiled on 6-16-16-no responseBilled patient on 7-18-Refiled claim again on 7-28-16-no responsePatient sent pre-collection letter on 8-18-Patient called on 8-26-16, again confirming information we had was correctExplained insurance is filed as a courtesy and she needed to contact them as well but we would file claim again. Refiled claim on 8-29-16-rejected on 9-1-unable to IDAccount selected for collector write off report on 9-12- 9-20-Rep from Planned Admin called and gave fax number for us to send a claimAlso spoke with patient and verified insurance info was correct, printed claim and mailed hardcopy per patient requestAlso faxed copy of claim per rep requestCollection write off was removed10-26-Patient called about status of account and was told it was in collection writeoff which occurred on 10-20- since we had not heard from insuranceShe was very rude about account being in collections-being on her credit reportShe was told we would call the collection agency and get back to herWe confirmed her account was NOT on her credit report since the agency holds accounts for 30-days before taking any actionThis allows time for us to confirm any additional action that may take place on accounts and have them removedHowever, NOTHING had been posted on her creditA manager called her back to confirm this information and her response was "oh"Insurance finally paid on this account on 10-11-and there is no other balance for this date of serviceOur office handled this account correctly and professionally