Per your instructions I am writing to report that Potter Plumbing Inc has reduced our bill to $ This claim was the result of human error on the part of Shawn B***, CMI who is a home inspection specialist who is an acquaintance of the owner of Potter Plumbing IncJ [redacted] ***In addition PPI assumes responsibility for the miscommunication on our partMr B [redacted] contacted J [redacted] on behalf of M [redacted] and inquired as to the cost of new water heaters and J [redacted] verbally quoted $to $for the type of heater requested Mr B [redacted] told J [redacted] that the client wanted the less expensive modelMr B [redacted] did not realize that J [redacted] was quoting just the cost of the water heaters and not the labor to installThis did not become clear until the invoice was postedAfter reviewing the chain of events we are happy to correct our mistake and regret any stress this may have caused our clientOne last thing I would like to address would be the statement that PPI are scammers and have done this sort of thing in the past I spoke to M [redacted] and she stated she just heard that on the street? I would like a retraction on that statementAs you mentioned in our phone conversation PPI has never had a claim in + years, this is the very first We wish to preserve our reputation and A+ rating with the Revdex.comIn the end the customer received $high end system for $and PPI took a loss on the job to do the right thing for this customer We trust this resolution meets the standards of the Revdex.com and look forward to the claim being closed to each parties mutual agreementSincerely J [redacted] ***
Per your instructions I am writing to report that Potter Plumbing Inc has reduced our bill to $2799.80 and contacted our client by phone to settle the claim to her satisfaction.
34, 34); font-size: 12.8px; font-family: arial, sans-serif;">
This claim was the result of human error on the part of Shawn B[redacted], CMI who is a home inspection specialist who is an acquaintance of the owner of Potter Plumbing Inc. J[redacted]. In addition PPI assumes responsibility for the miscommunication on our part.
Mr B[redacted] contacted J[redacted] on behalf of M[redacted] and inquired as to the cost of new water heaters and J[redacted] verbally quoted $2800 to $3800 for the type of heater requested.
Mr B[redacted] told J[redacted] that the client wanted the less expensive model.
Mr B[redacted] did not realize that J[redacted] was quoting just the cost of the water heaters and not the labor to install.
This did not become clear until the invoice was posted.
After reviewing the chain of events we are happy to correct our mistake and regret any stress this may have caused our client.
One last thing I would like to address would be the statement that PPI are scammers and have done this sort of thing in the past. I spoke to M[redacted] and she stated she just heard that on the street? I would like a retraction on that statement.
As you mentioned in our phone conversation PPI has never had a claim in 40 + years, this is the very first. We wish to preserve our reputation and A+ rating with the Revdex.com.
In the end the customer received $4500 high end system for $2800. and PPI took a loss on the job to do the right thing for this customer.
We trust this resolution meets the standards of the Revdex.com and look forward to the claim being closed to each parties mutual agreement.
Sincerely
J[redacted]
Per your instructions I am writing to report that Potter Plumbing Inc has reduced our bill to $ This claim was the result of human error on the part of Shawn B***, CMI who is a home inspection specialist who is an acquaintance of the owner of Potter Plumbing IncJ [redacted] ***In addition PPI assumes responsibility for the miscommunication on our partMr B [redacted] contacted J [redacted] on behalf of M [redacted] and inquired as to the cost of new water heaters and J [redacted] verbally quoted $to $for the type of heater requested Mr B [redacted] told J [redacted] that the client wanted the less expensive modelMr B [redacted] did not realize that J [redacted] was quoting just the cost of the water heaters and not the labor to installThis did not become clear until the invoice was postedAfter reviewing the chain of events we are happy to correct our mistake and regret any stress this may have caused our clientOne last thing I would like to address would be the statement that PPI are scammers and have done this sort of thing in the past I spoke to M [redacted] and she stated she just heard that on the street? I would like a retraction on that statementAs you mentioned in our phone conversation PPI has never had a claim in + years, this is the very first We wish to preserve our reputation and A+ rating with the Revdex.comIn the end the customer received $high end system for $and PPI took a loss on the job to do the right thing for this customer We trust this resolution meets the standards of the Revdex.com and look forward to the claim being closed to each parties mutual agreementSincerely J [redacted] ***
Per your instructions I am writing to report that Potter Plumbing Inc has reduced our bill to $2799.80 and contacted our client by phone to settle the claim to her satisfaction.
34, 34); font-size: 12.8px; font-family: arial, sans-serif;">
This claim was the result of human error on the part of Shawn B[redacted], CMI who is a home inspection specialist who is an acquaintance of the owner of Potter Plumbing Inc. J[redacted]. In addition PPI assumes responsibility for the miscommunication on our part.
Mr B[redacted] contacted J[redacted] on behalf of M[redacted] and inquired as to the cost of new water heaters and J[redacted] verbally quoted $2800 to $3800 for the type of heater requested.
Mr B[redacted] told J[redacted] that the client wanted the less expensive model.
Mr B[redacted] did not realize that J[redacted] was quoting just the cost of the water heaters and not the labor to install.
This did not become clear until the invoice was posted.
After reviewing the chain of events we are happy to correct our mistake and regret any stress this may have caused our client.
One last thing I would like to address would be the statement that PPI are scammers and have done this sort of thing in the past. I spoke to M[redacted] and she stated she just heard that on the street? I would like a retraction on that statement.
As you mentioned in our phone conversation PPI has never had a claim in 40 + years, this is the very first. We wish to preserve our reputation and A+ rating with the Revdex.com.
In the end the customer received $4500 high end system for $2800. and PPI took a loss on the job to do the right thing for this customer.
We trust this resolution meets the standards of the Revdex.com and look forward to the claim being closed to each parties mutual agreement.
Sincerely
J[redacted]