Business Response to a Complaint Complaint ID#: [redacted] Company Name: MERIDIAN INTERNATIONAL MOVERS Company Contact: Mark L [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Company Respond to Revdex.com Case # [redacted] – [redacted] June 25, Revdex.com SERVING NEW JERSEY Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588-Fax: (609) 588-Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, Mark L [redacted] Customer Service Department - MERIDIAN INTERNATIONAL MOVERS Sent on: 6/25/4:06:PM Sent by:
I should have gone with my gut and cancelled my move with meridian after my first mishap of them sending me a new contract and charging me more right after I finished signing a contract but their manager was so nice that I decided to stay with themOnce my contract was signed my sales rep [redacted] wouldn't even return my emails and I would have to call directly to talk to a manager which was oddWhen the movers actually got to my destination they had my contract but has crossed out the amount I owed (which I had signed the contract for) and rewrote in the new amount which was about $moreI didn't sign for that amount, I shouldn't have to pay itThe owners reply? "Well people make mistakes" in addition to that I was told the elevator fee went right to the movers themselves when they arrived...yet when they got here the movers let me know that the company actually gets to keep the money for the elevator feeThe movers themselves were really nice and I liked them, however, they move for multiple other companies as well not just meridian like I had been told previouslyThe whole thing was a terrible experience and they do not value customer service at allI would never wish them upon anyone else and I wish there would have been more reviews on them when I was looking for a vendor
This company is the largest scam operator in the moving businessThey have names: Meridian International Movers, Meridian Moving Corp, First Florida TruckingThere are probably more depending on what state you live in and are moving toThey don't own their own trucks, they use is to pickup and deliver your goods, they PAY for the good reviews you see on their websites and they will block your phone if you keep calling to complain about their servicePlus they stole over aa $worth of my property and damaged even moreI have reported them to the FMCSA, the FBI, the DOT, the DOT crime investigation unit and they will not settle my claim for $10,Never use any of those truckers listed or they will burn you too
Business Response to a Complaint Complaint ID#: [redacted] Company Name: MERIDIAN INTERNATIONAL MOVERS Company Contact: Mark L [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Company Respond to Revdex.com Case # [redacted] – [redacted] June 25, Revdex.com SERVING NEW JERSEY Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588-Fax: (609) 588-Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, Mark L [redacted] Customer Service Department - MERIDIAN INTERNATIONAL MOVERS Sent on: 6/25/4:06:PM Sent by:
I should have gone with my gut and cancelled my move with meridian after my first mishap of them sending me a new contract and charging me more right after I finished signing a contract but their manager was so nice that I decided to stay with themOnce my contract was signed my sales rep [redacted] wouldn't even return my emails and I would have to call directly to talk to a manager which was oddWhen the movers actually got to my destination they had my contract but has crossed out the amount I owed (which I had signed the contract for) and rewrote in the new amount which was about $moreI didn't sign for that amount, I shouldn't have to pay itThe owners reply? "Well people make mistakes" in addition to that I was told the elevator fee went right to the movers themselves when they arrived...yet when they got here the movers let me know that the company actually gets to keep the money for the elevator feeThe movers themselves were really nice and I liked them, however, they move for multiple other companies as well not just meridian like I had been told previouslyThe whole thing was a terrible experience and they do not value customer service at allI would never wish them upon anyone else and I wish there would have been more reviews on them when I was looking for a vendor
This company is the largest scam operator in the moving businessThey have names: Meridian International Movers, Meridian Moving Corp, First Florida TruckingThere are probably more depending on what state you live in and are moving toThey don't own their own trucks, they use i
s to pickup and deliver your goods, they PAY for the good reviews you see on their websites and they will block your phone if you keep calling to complain about their servicePlus they stole over aa $worth of my property and damaged even moreI have reported them to the FMCSA, the FBI, the DOT, the DOT crime investigation unit and they will not settle my claim for $10,Never use any of those truckers listed or they will burn you too