Meridian Management Group, Inc

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The customer stated that the check did clear and this is is considered resolved

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To this date (December 9, 2015) I have had no respond from QMS or a phone call from them since I written to them three times concerning this matter. Maybe they have my address incorrect. I have received no check or a phone call that a check was in the mail. My address is: *** *** *** *** *** *** ***
You could think that if a check was mailed out on October 25, (which is on a Sunday), that QMS would check on the status of the check before now. Always, letter was certified mailed and signed for by MrVincent Tucker on November 23, 2015.
If QMS will call my home *** *** or cell *** ***, I will come pick up the check. Regards,*** ***

In April 2015, Quality Moving Services moved
[redacted] from his home in Chester to Quality Self Storage in Petersburg, VA.
Mr. [redacted] then hired us to move his items out of storage into his new home on
September 11, 2015. Mr. [redacted] immediately reported a couple of items that were
damaged during the...

move. QMS immediately began the claims process and had the
items restored. A few weeks after the initial claim, Mr. [redacted] then contacted us
about six (6) missing tables. We told Mr. [redacted] right away that no items had been
left in storage from his move and we had no knowledge of missing tables, but
that we perform a quality control check.On October 9, 2015, a letter was sent to Mr. [redacted]
about the status of his claim. At that point, all of his items had been repaired
and returned. QMS President, [redacted] personally did an inventory of all
items in the storage facility and determined that the tables reported as
missing were not in our possession and that everything that was stored in the
facility had been delivered to Mr. [redacted]. Based on this information, we closed
the claim for the missing tables. After receiving the letter, Mr. [redacted] then began
sending correspondence to the office listing an amount of $299.88 or $45.99 per
table. Prior to this, no amount of restitution had been given. We agreed to
reopen the claim and asked for purchase information and receipts so that we
could determine a fair settlement amount. Mr. [redacted] did not provide any of this
information, but continued to escalate the situation, even involving an
attorney.On October 25, 2015 a settlement check was mailed
to Mr. [redacted]’s address of record for the full amount of $299.88 as requested. We
apologize for the delay in responding, but were trying to gather information as
to the status of the check. As of today, our bank records show the check as
still being outstanding/not yet cashed.

All correspondence from our office was mailed to an incorrect address that was put in our system following Mr. [redacted]'s initial move. Also, the original response said the check was mailed on October 25th, when it should have read November 25th. These were office oversights.A representative from the Revdex.com called the office today to let us know that Mr. [redacted] still had not received the check. She informed me that she would forward me the contact address that they have on file for Mr. [redacted]. I informed her that we would resend the check via certified mail to the address on file with the Revdex.com.At 4:11 p.m. on today, Monday, December 14, 2015, we received an email from Mr. [redacted] stating that he received the envelope containing the check for $299.88.This matter is officially closed.Thank you.