Meridian Management Group

In April 2015, Quality Moving Services moved [redacted] from his home in Chester to Quality Self Storage in Petersburg, VA Mr [redacted] then hired us to move his items out of storage into his new home on September 11, Mr [redacted] immediately reported a couple of items that were damaged during the moveQMS immediately began the claims process and had the items restoredA few weeks after the initial claim, Mr [redacted] then contacted us about six (6) missing tablesWe told Mr [redacted] right away that no items had been left in storage from his move and we had no knowledge of missing tables, but that we perform a quality control check.On October 9, 2015, a letter was sent to Mr [redacted] about the status of his claimAt that point, all of his items had been repaired and returnedQMS President, [redacted] personally did an inventory of all items in the storage facility and determined that the tables reported as missing were not in our possession and that everything that was stored in the facility had been delivered to Mr***Based on this information, we closed the claim for the missing tablesAfter receiving the letter, Mr [redacted] then began sending correspondence to the office listing an amount of $or $per tablePrior to this, no amount of restitution had been givenWe agreed to reopen the claim and asked for purchase information and receipts so that we could determine a fair settlement amountMr [redacted] did not provide any of this information, but continued to escalate the situation, even involving an attorney.On October 25, a settlement check was mailed to Mr***’s address of record for the full amount of $as requestedWe apologize for the delay in responding, but were trying to gather information as to the status of the checkAs of today, our bank records show the check as still being outstanding/not yet cashed

All correspondence from our office was mailed to an incorrect address that was put in our system following Mr***'s initial moveAlso, the original response said the check was mailed on October 25th, when it should have read November 25thThese were office oversights.A representative from the Revdex.com called the office today to let us know that Mr [redacted] still had not received the checkShe informed me that she would forward me the contact address that they have on file for Mr***I informed her that we would resend the check via certified mail to the address on file with the Revdex.com.At 4:p.mon today, Monday, December 14, 2015, we received an email from Mr [redacted] stating that he received the envelope containing the check for $299.88.This matter is officially closed.Thank you