Meridian Sports Club Fullerton

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Please do provide records As you know from the previous letters payments were not discussed over the telephone It was the inappropriate behavior of your employee named [redacted]

-Per the business response provided below, it is indicated that [redacted] S [redacted] is the point of contact for communication and payment with the businessWhen a representative of an organization is filing a complaint, he/she must either be the party that contracted on behalf of their organization for services or has authority from their organization to file the complaintPlease provide documentation that you are the representative that contracted with this company on behalf of your organization, or if you are not please provide a letter from [redacted] S [redacted] indicating that yo have the authority to file this complaint on behalf of your organization.My Response to above.This is not what the complaint is about Please read the first letter that I sent to you [redacted] S [redacted] cannot and has not ever written a check for our HOA He has not nor has he ever contracted or been allowed to make a contract [redacted] S [redacted] does not have access to our checks Our Management company sends our checks out I am our HOA Board President.On October [redacted] (***) [redacted] came in to the club and met with [redacted] and [redacted] to discuss varies issues that were happening between the club and the HOA association [redacted] (***) S [redacted] stated that he was the VP of the HOA and all communications regarding their meetings and payments should go directly through him from now due to our previous contact no longer being with the Association.Response,I spoke with [redacted] today and he said that he has spoken with people at the gym before He and his wife both had gym memberships which they now have both cancelled He stated that he never stated that payments should go through him He does not have this authority The gym/ [redacted] may look at the contract if she does not understand.The first issue was the fact that the HOA was months behind on there payments for use of our meeting roomWe had been in contact with their Property Management Company, however, the HOA had failed to inform us that they no longer worked with that Management Company [redacted] (***) told us to communicate with him and he would get it handledAgain, stating that he should be our contact person Response, Can the gym/ [redacted] please provide proof that our HOA has not paid its bills? At this time [redacted] and [redacted] explained that we were looking into expanding the Club’s amenities by converting the meeting room that they normally use into our Pilates StudioThey offered [redacted] (***) two other rooms that he could use and he denied them stating they were too small [redacted] (***) also said he had time to figure out what they would do because they did not have any meetings scheduled for November or December [redacted] sent an email to [redacted] (***) – see attached notifying him that we in fact did convert that meeting room into a Pilates Studio and would no longer be able to accommodate their meetingsResponse, After speaking with [redacted] today he stated that the gym never offered him an option of any other rooms [redacted] also never stated that we did not have meetings scheduled for the months of November and December I also know for a fact that [redacted] would have never made such a statement We have and always have had meeting once a month [redacted] became extremely agitated and aggressive stating that he was not notified and that all correspondences should have gone directly to him not [redacted] (***) He was yelling so loud that he could be heard by [redacted] across the desk [redacted] told [redacted] “if you continue to yell and call me names, I am going to hang up”After the third attempt failed to get him to stop yelling and have a conversation she hung up and refused to speak with him againWhen we originally communicated with [redacted] he did not mention [redacted] or about us having to contact [redacted] as wellResponse, This is what is so unbelievable to me that a business would operate in such a matter That someone would employ such a bold faced liar This [redacted] is a compulsive liar I never yelled at her I have never called anyone names including her when conducting business of any matter Now [redacted] would like to include one of her co workers [redacted] so he may lie for her The conversation lasted less than two minutes before [redacted] hung up the phone on meI called back and asked to speak with someone who was her superior I was told it was *** [redacted] could have never heard any of our conversation If so I ask [redacted] and [redacted] to please tell us what these so called names were that I had called her it should be quite obvious to her boss that someone would not take the time that I have taken to make such a complaint if it were not the truth Obviously this establishment does not care about their customers as you can tell by all of the comments on Yelp From speaking with my community I have learned that many of my residents have cancelled their memberships there and many have complained about [redacted] I have no interest in giving them my business again The only way I would do so is if I got an apology from the owner and that [redacted] was fired Now if [redacted] would like to be a part of her lies I would like to see him fired alsoMy current management company and myself are more than happy to have a sit down conversation with the owner of this establishment When my current management company asked [redacted] for a meeting, she refused

On October [redacted] (***) S [redacted] came in to the club and met with [redacted] and [redacted] to discuss varies issues that were happening between the club and the HOA association [redacted] (***) S [redacted] stated that he was the VP of the HOA and all communications regarding their meetings and payments should go directly through him from now due to our previous contact no longer being with the Association The first issue was the fact that the HOA was months behind on there payments for use of our meeting roomWe had been in contact with their Property Management Company, however, the HOA had failed to inform us that they no longer worked with that Management Company [redacted] (***) told us to communicate with him and he would get it handledAgain, stating that he should be our contact person The other issue was the use of our meeting room for their HOA monthly meetingsAt this time [redacted] and [redacted] explained that we were looking into expanding the Club’s amenities by converting the meeting room that they normally use into our Pilates StudioThey offered [redacted] (***) two other rooms that he could use and he denied them stating they were too small [redacted] (***) also said he had time to figure out what they would do because they did not have any meetings scheduled for November or December [redacted] sent an email to [redacted] (***) – see attached notifying him that we in fact did convert that meeting room into a Pilates Studio and would no longer be able to accommodate their meetings On October 27, [redacted] sent an email see attached to [redacted] to confirm whether or not there would be meetings in November and DecemberThis email went unanswered On November 19, at approximately 6:pm [redacted] called the club and spoke to [redacted] [redacted] was a witness to the entire conversation [redacted] was apparently just finding out that we would not be able to accommodate them and their meeting [redacted] explained that she had emailed [redacted] (***) the information and was under the impression there would not be any meetings until January so she was giving them ample time to find a new place [redacted] became extremely agitated and aggressive stating that he was not notified and that all correspondences should have gone directly to him not [redacted] (***) He was yelling so loud that he could be heard by [redacted] across the desk [redacted] told [redacted] “if you continue to yell and call me names, I am going to hang up”After the third attempt failed to get him to stop yelling and have a conversation she hung up and refused to speak with him againWhen we originally communicated with [redacted] he did not mention [redacted] or about us having to contact [redacted] as well We are regretful that the situation escalated to this pointWe felt that by communicating with [redacted] (***) we did not need to further communicate with anyone else since [redacted] assured us that he would be handling everything

In response to consumer rebuttal: We can and will provide proof that the HOA was behind on paymentsAfter speaking with *** (***) on October 22nd and informing him of their delinquent status, payment was made and the Association is now up to dateWe understand that he is not directly responsible for payments and does not have access to checks however, he did state that he should be the contact person and the payment was made after discussing it with him. We believe that we have addressed all issues concerned in our first responseIt seems there is a communication break down between the President and Vice President of this AssociationAt this time we are unable to accommodate the Associations meetings and hope that they are able to find a place that is suitable for them. *** ***Group Exercise ManagerSwim DirectorMeridian Sports Club - Fullerton***

-Per
the business response provided below, it is indicated that [redacted]
S[redacted] is the point of contact for communication and payment with the
business. When a representative of an organization is filing a
complaint, he/she must either be the party that contracted on behalf of
their organization for services or has authority from their organization
to file the complaint. Please provide documentation that you are the
representative that contracted with this company on behalf of your
organization, or if you are not please provide a letter from [redacted]
S[redacted] indicating that yo have the authority to file this complaint on
behalf of your organization.My Response to above.This is not what the complaint is about.  Please read the first letter that I sent to you.  [redacted] S[redacted] cannot and has not ever written a check for our HOA.  He has not nor has he ever contracted or been allowed to make a contract.  [redacted] S[redacted] does not have access to our checks.  Our Management company sends our checks out.  I am our HOA Board President.On
October 22 [redacted] ([redacted]) [redacted] came in to the club and met with
[redacted] and [redacted] to discuss varies issues that were happening between
the club and the HOA association. [redacted] ([redacted]) S[redacted] stated that he
was the VP of the HOA and all communications regarding their meetings
and payments should go directly through him from now due to our previous
contact no longer being with the Association.Response,I spoke with [redacted] today and he said that he has spoken with people at the gym before.  He and his wife both had gym memberships which they now have both cancelled.  He stated that he never stated that payments should go through him.  He does not have this authority.  The gym/[redacted] may look at the contract if she does not understand.The
first issue was the fact that the HOA was 11 months behind on there
payments for use of our meeting room. We had been in contact with their
Property Management Company, however, the HOA had failed to inform us
that they no longer worked with that Management Company. [redacted] ([redacted])
told us to communicate with him and he would get it handled. Again,
stating that he should be our contact person.
 Response,
Can the gym/[redacted] please provide proof that our HOA has not paid its bills? 
At
this time [redacted] and [redacted] explained that we were looking into
expanding the Club’s amenities by converting the meeting room that they
normally use into our Pilates Studio. They offered [redacted] ([redacted]) two
other rooms that he could use and he denied them stating they were too
small. [redacted] ([redacted]) also said he had time to figure out what they
would do because they did not have any meetings scheduled for November
or December. [redacted] sent an email to [redacted] ([redacted]) – see
attached…notifying him that we in fact did convert that meeting room
into a Pilates Studio and would no longer be able to accommodate their
meetings.
Response,
After speaking with [redacted] today he stated that the gym never offered him an option of any other rooms.  [redacted] also never stated that we did not have meetings scheduled for the months of November and December.  I also know for a fact that [redacted] would have never made such a statement.  We have and always have had meeting once a month.
[redacted]
became extremely agitated and aggressive stating that he was not
notified and that all correspondences should have gone directly to him
not [redacted] ([redacted]).   He was yelling so loud that he could be heard by
[redacted] across the desk. [redacted] told [redacted] “if you continue to yell and
call me names, I am going to hang up”. After the third attempt failed
to get him to stop yelling and have a conversation she hung up and
refused to speak with him again. When we originally communicated with
[redacted] he did not mention [redacted] or about us having to contact [redacted]
as well.
Response,
This is what is so unbelievable to me that a business would operate in such a matter.  That someone would employ such a bold faced liar.  This [redacted] is a compulsive liar.  I never yelled at her.  I have never called anyone names including her  when conducting business of any matter.  Now [redacted] would like to include one of her co workers [redacted] so he may lie for her.  The conversation lasted less than two minutes before [redacted] hung up the phone on me. I called back and asked to speak with someone who was her superior.  I was told it was [redacted].    [redacted] could have never heard any of our conversation.  If so I ask [redacted] and [redacted] to please tell us what these so called names were that I had called her.  it should be quite obvious to her boss that someone would not take the time that I have taken to make such a complaint if it were not the truth.  Obviously this establishment does not care about their customers as you can tell by all of the comments on Yelp.  From speaking with my community I have learned that many of my residents have cancelled their memberships there and many have complained about [redacted]  I have no interest in giving them my business again.  The only way I would do so is if I got an apology from the owner and that [redacted] was fired.  Now if [redacted] would like to be a part of her lies I would like to see him fired also.
My current management company and myself are more than happy to have a sit down conversation with the owner of this establishment.  When my current management company asked [redacted] for a meeting, she refused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Please do provide records.  As you know from the previous letters payments were not discussed over the telephone.  It was the inappropriate behavior of your employee named [redacted].

On October 22 [redacted]) S[redacted] came in to the club and met with [redacted] and [redacted] to discuss varies issues that were happening between the club and the HOA association. [redacted]) S[redacted] stated that he was the VP of the HOA and all...

communications regarding their meetings and payments should go directly through him from now due to our previous contact no longer being with the Association.   The first issue was the fact that the HOA was 11 months behind on there payments for use of our meeting room. We had been in contact with their Property Management Company, however, the HOA had failed to inform us that they no longer worked with that Management Company. [redacted]) told us to communicate with him and he would get it handled. Again, stating that he should be our contact person.   The other issue was the use of our meeting room for their HOA monthly meetings. At this time [redacted] and [redacted] explained that we were looking into expanding the Club’s amenities by converting the meeting room that they normally use into our Pilates Studio. They offered [redacted]) two other rooms that he could use and he denied them stating they were too small. [redacted]) also said he had time to figure out what they would do because they did not have any meetings scheduled for November or December. [redacted] sent an email to [redacted]) – see attached…notifying him that we in fact did convert that meeting room into a Pilates Studio and would no longer be able to accommodate their meetings.   On October 27, 2014 [redacted] sent an email…see attached… to [redacted] to confirm whether or not there would be meetings in November and December. This email went unanswered.   On November 19, 2014 at approximately 6:30 pm [redacted] called the club and spoke to [redacted] was a witness to the entire conversation. [redacted] was apparently just finding out that we would not be able to accommodate them and their meeting. [redacted] explained that she had emailed [redacted]) the information and was under the impression there would not be any meetings until January so she was giving them ample time to find a new place. [redacted] became extremely agitated and aggressive stating that he was not notified and that all correspondences should have gone directly to him not [redacted]).   He was yelling so loud that he could be heard by [redacted] across the desk. [redacted] told [redacted] “if you continue to yell and call me names, I am going to hang up”. After the third attempt failed to get him to stop yelling and have a conversation she hung up and refused to speak with him again. When we originally communicated with [redacted] he did not mention [redacted] or about us having to contact [redacted] as well.   We are regretful that the situation escalated to this point. We felt that by communicating with [redacted]) we did not need to further communicate with anyone else since [redacted] assured us that he would be handling everything.

Review: Also customer service failed to provide assistance. The failure to respond to phone calls. Inappropriate behavior by service personal.

For the last three weeks I have been trying to contact a Manager at the Meridian Sports Club in Fullerton with no success. I have left voice messages and verbal messages with their staff to have a manager call me. I wanted to ask if they could provide refreshments for our HOA meetings. I am the HOA President of the community which is directly across the street from the gym. I was told tonight by [redacted] that the gym will not be accommodating us anymore. I believe that we have given them our business now for more than a decade. Our meeting is tomorrow/Thursday night Nov 20, 2014 and this is the first time I was told about this. I asked [redacted] why she did not let me know, or our management company. She said that she sent an email to a [redacted]. I tried to ask a few questions but she was not interested since I am sure that she had no idea of how she could possibly answer them. So to my surprise she said you sound angry and I need to end this call and she hung up. I called back immediately and was told that both managers were too busy to speak with me. I never spoke in any manner and obviously just needed my questions answered. So now it looks like all of our members will show up at the gym with no where to go. I cannot believe that any business would operate this way and if this were my business, [redacted] would be fired.Desired Settlement: Fire [redacted] and other employees who fail to do their jobs. [redacted] also does not return phone calls.

I chose finish the job because tomorrow night is our meeting and now we have no where to hold one. They have not lived up to their agreement and they should have contacted me or our property management company.

Business

Response:

On October 22 [redacted]) S[redacted] came in to the club and met with [redacted] and [redacted] to discuss varies issues that were happening between the club and the HOA association. [redacted]) S[redacted] stated that he was the VP of the HOA and all communications regarding their meetings and payments should go directly through him from now due to our previous contact no longer being with the Association. The first issue was the fact that the HOA was 11 months behind on there payments for use of our meeting room. We had been in contact with their Property Management Company, however, the HOA had failed to inform us that they no longer worked with that Management Company. [redacted]) told us to communicate with him and he would get it handled. Again, stating that he should be our contact person. The other issue was the use of our meeting room for their HOA monthly meetings. At this time [redacted] and [redacted] explained that we were looking into expanding the Club’s amenities by converting the meeting room that they normally use into our Pilates Studio. They offered [redacted]) two other rooms that he could use and he denied them stating they were too small. [redacted]) also said he had time to figure out what they would do because they did not have any meetings scheduled for November or December. [redacted] sent an email to [redacted]) – see attached…notifying him that we in fact did convert that meeting room into a Pilates Studio and would no longer be able to accommodate their meetings. On October 27, 2014 [redacted] sent an email…see attached… to [redacted] to confirm whether or not there would be meetings in November and December. This email went unanswered. On November 19, 2014 at approximately 6:30 pm [redacted] called the club and spoke to [redacted] was a witness to the entire conversation. [redacted] was apparently just finding out that we would not be able to accommodate them and their meeting. [redacted] explained that she had emailed [redacted]) the information and was under the impression there would not be any meetings until January so she was giving them ample time to find a new place. [redacted] became extremely agitated and aggressive stating that he was not notified and that all correspondences should have gone directly to him not [redacted]). He was yelling so loud that he could be heard by [redacted] across the desk. [redacted] told [redacted] “if you continue to yell and call me names, I am going to hang up”. After the third attempt failed to get him to stop yelling and have a conversation she hung up and refused to speak with him again. When we originally communicated with [redacted] he did not mention [redacted] or about us having to contact [redacted] as well. We are regretful that the situation escalated to this point. We felt that by communicating with [redacted]) we did not need to further communicate with anyone else since [redacted] assured us that he would be handling everything.

Consumer

Response:

-Per

the business response provided below, it is indicated that [redacted]

S[redacted] is the point of contact for communication and payment with the

business. When a representative of an organization is filing a

complaint, he/she must either be the party that contracted on behalf of

their organization for services or has authority from their organization

to file the complaint. Please provide documentation that you are the

representative that contracted with this company on behalf of your

organization, or if you are not please provide a letter from [redacted]

S[redacted] indicating that yo have the authority to file this complaint on

behalf of your organization.My Response to above.This is not what the complaint is about. Please read the first letter that I sent to you. [redacted] cannot and has not ever written a check for our HOA. He has not nor has he ever contracted or been allowed to make a contract. [redacted] does not have access to our checks. Our Management company sends our checks out. I am our HOA Board President.On

October 22 [redacted] came in to the club and met with

[redacted] and [redacted] to discuss varies issues that were happening between

the club and the HOA association. [redacted]) S[redacted] stated that he

was the VP of the HOA and all communications regarding their meetings

and payments should go directly through him from now due to our previous

contact no longer being with the Association.Response,I spoke with [redacted] today and he said that he has spoken with people at the gym before. He and his wife both had gym memberships which they now have both cancelled. He stated that he never stated that payments should go through him. He does not have this authority. The gym/[redacted] may look at the contract if she does not understand.The

first issue was the fact that the HOA was 11 months behind on there

payments for use of our meeting room. We had been in contact with their

Property Management Company, however, the HOA had failed to inform us

that they no longer worked with that Management Company. [redacted])

told us to communicate with him and he would get it handled. Again,

stating that he should be our contact person. Response,Can the gym/[redacted] please provide proof that our HOA has not paid its bills? At

this time [redacted] and [redacted] explained that we were looking into

expanding the Club’s amenities by converting the meeting room that they

normally use into our Pilates Studio. They offered [redacted]) two

other rooms that he could use and he denied them stating they were too

small. [redacted]) also said he had time to figure out what they

would do because they did not have any meetings scheduled for November

or December. [redacted] sent an email to [redacted]) – see

attached…notifying him that we in fact did convert that meeting room

into a Pilates Studio and would no longer be able to accommodate their

meetings.Response,After speaking with [redacted] today he stated that the gym never offered him an option of any other rooms. [redacted] also never stated that we did not have meetings scheduled for the months of November and December. I also know for a fact that [redacted] would have never made such a statement. We have and always have had meeting once a month.[redacted]

became extremely agitated and aggressive stating that he was not

notified and that all correspondences should have gone directly to him

not [redacted]). He was yelling so loud that he could be heard by

[redacted] across the desk. [redacted] told [redacted] “if you continue to yell and

call me names, I am going to hang up”. After the third attempt failed

to get him to stop yelling and have a conversation she hung up and

refused to speak with him again. When we originally communicated with

[redacted] he did not mention [redacted] or about us having to contact [redacted]

as well.Response,This is what is so unbelievable to me that a business would operate in such a matter. That someone would employ such a bold faced liar. This [redacted] is a compulsive liar. I never yelled at her. I have never called anyone names including her when conducting business of any matter. Now [redacted] would like to include one of her co workers [redacted] so he may lie for her. The conversation lasted less than two minutes before [redacted] hung up the phone on me. I called back and asked to speak with someone who was her superior. I was told it was [redacted] could have never heard any of our conversation. If so I ask [redacted] and [redacted] to please tell us what these so called names were that I had called her. it should be quite obvious to her boss that someone would not take the time that I have taken to make such a complaint if it were not the truth. Obviously this establishment does not care about their customers as you can tell by all of the comments on Yelp. From speaking with my community I have learned that many of my residents have cancelled their memberships there and many have complained about [redacted] I have no interest in giving them my business again. The only way I would do so is if I got an apology from the owner and that [redacted] was fired. Now if [redacted] would like to be a part of her lies I would like to see him fired also.My current management company and myself are more than happy to have a sit down conversation with the owner of this establishment. When my current management company asked [redacted] for a meeting, she refused.

Business

Response:

In response to consumer rebuttal: We can and will provide proof that the HOA was behind on payments. After speaking with [redacted]) on October 22nd and informing him of their delinquent status, payment was made and the Association is now up to date. We understand that he is not directly responsible for payments and does not have access to checks however, he did state that he should be the contact person and the payment was made after discussing it with him. We believe that we have addressed all issues concerned in our first response. It seems there is a communication break down between the President and Vice President of this Association. At this time we are unable to accommodate the Associations meetings and hope that they are able to find a place that is suitable for them. [redacted]Group Exercise ManagerSwim DirectorMeridian Sports Club - Fullerton[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Please do provide records. As you know from the previous letters payments were not discussed over the telephone. It was the inappropriate behavior of your employee named [redacted].