Merika Computer Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A check in the amount of $was mailed to the Customer on July due to a misunderstanding with the Accounting Office A 2nd check in the amount of $is being overnighted today, for a total refund of $299.00, the amount charged for etch

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The Manager advises that the Accounting Department initially made a mistake and prorated the refund; when this was brought to their attention, the balance of $81.00 was sent immediately. The customer confirmed he received it with the dealership.

The Customers wanted to change the terms of the initial agreement and therefore the credit had to be run again. They came back to the dealership and resolved all outstanding issues

The customer initially came into the dealership on July 25. It was determined at that time that he needed a co-signer, who was supposed to come in the following day. However, the co-signer was sick and wasn't able to come to the dealership until July 31st, therefore delaying the
finalization of the transaction and the motor vehicle paperwork. When the transaction was finalized the customer was given a WE OWE for the mats, a key, and the Owners Manual. The plates came in on Monday, August 17, and the manual and mats which had been ordered, are also at the dealership. The customer was scheduled to come in on Monday, August to pick up the plates, mats, Owners Manual and to program the key

The dealership has left three messages for the Customer in an effort to resolve this matter. At this time, he has not returned their calls

After discussing this matter with *** ***, he advises that he went above and beyond to help out this couple. The vehicle was brought in after it was involved in an unreported accident in November 2016. At that time the transmission was repaired and no leaks were observed
in the radiator. When the Customer brought the vehicle back in May 2017, the Manager suggested that he might want to get his insurance company involved since it is possible the radiator was damaged at the time of the accident in November, since it is unusual for a radiator to need to be replaced at 50,miles. When the instant complaint was received, Mr*** contacted the customers and a radiator was ordered

Complaint: ***
I am rejecting
this response because: On Thursday July 20, stated Revdex.com of New Jersey sent me an email stating that Sansone Nissan " they were overnighting acheck to me for $It is now Monday the mail has come but not check has been receivedThis Dealership only knows how to LIE and Stall.Please contact them for me and help me get the money owed me.Thank you*** ***
Regards,
*** ***

The Manager contacted the Customer and scheduled an appointment with her for November 19th at 8:a.m

After reviewing the Customer's complaint, I have authorized the dealership to forward him a check in the amount of $

After receiving this complaint, the dealership checked the sales transaction records and confirmed the vehicle is Certified, and the transmission would be covered. Apparently, the Customer never came into the dealership, he only called. The Manager of Sansone Nissan advises he should
come into the dealership in person and the matter will be resolved

The customers were aware that they owed the dealership $500.00 plus $376.00 for the first payment.  An employee inadvertently deposited their check, however, the dealership advised the customer to pay the amount due on June 30, 2016, and deduct the $35.00 returned check fee. The dealership...

also offered the Customer a $200.00 referral fee.  In order to resolve this matter, the Customer should deduct the $200.00 referral fee from the $876.00 due less $35.00, for a total due of $641.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Manager advises that the Accounting Department initially made a mistake and prorated the refund;  when this was brought to their attention, the balance of $81.00 was sent immediately.  The customer confirmed he received it with the dealership.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A check in the amount of $218.00 was mailed to the Customer on July 18 due to a misunderstanding with the Accounting Office.  A 2nd check in the amount of $81.00 is being overnighted today, for a total refund of $299.00, the amount charged for etch.

We are in receipt of the Customer's receipt totaling $734.90 and have ordered a check to reimburse her.

In response to the complaint that was filed by [redacted], please be advised that said consumer has retained an attorney and has filed a Complaint in the Superior Court of New Jersey.   As such, this matter will be dealt with in the New Jersey court system. ...

Please mark your file accordingly.

Complaint: [redacted]
I am rejecting this response because:  A promise was made to me at the time I brought  the car(12/16) by the manager, that I would received $300.00 for etching thatI did not want, when I paid the car off in May 2017. I paid the car off in May 2017 as promised. I was told by the finance Manager that I would receive a check for $300.00 in three weeks. The check NEVER CAME, AND I WAS LIED TO FOR ALMOST TWO MONTHS. Nothing happened until I complained to the Revdex.com. The sales person who sold me the car ([redacted]) neverreturned my phone calls. The Finance Manager and the Sale person should be disciplined for causing me three months of aggravation.
Regards,
[redacted]