Merit Excavating & Concrete

Complaint: [redacted] I am rejecting this response because: My claim form was submitted well before the program ended and I do not know why Dior refuses to acknowledge this factWhile the program has ended, Dior never sent me my point reward gift and I would like for them to rectify this issue as it is unfair to cheat a customer out of their reward Regards, [redacted] ***

A Credit of $for day shipping was issued the same day the customer called: 7/22/An email was also sent on 7/23/at 2:pm advising that a credit was processed: 7/23/Dear valued customer, Per your concerns on your Dior.com order, we apologize for any delay or misunderstanding of the shipping on your orderWe believe our customers should have a pleasant experience when ordering our productsTherefore, we will be refunding you the shipping charges of $on your current order (# [redacted] )We hope your future orders will be of a more pleasant experienceThank you for choosing DiorKind Regards, Dior Beauty Customer Management ###-###-#### | Opt [redacted]

Dior.com order was placed on Sunday 1/31/@ 9:18PMThe selected shipping method was next day air, however since the order was placed on Sunday, it would be processed the following business day (per the shipping policy referenced online)Dior.com ships via UPS and offers the following
shipping options: Ground (7-business days), Day (business days), and Overnight (business day)Business Days: Monday - Friday, excluding federal holidays within the United StatesOrders must be placed by 12:00pm EST to be processed during the same business dayOrders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be appliedNo delivery on Saturday and SundayThe order was processed accordingly and the expected delivery date should have been the following business dayUnfortunately there was a delay in delivery with UPS, however a refund for shipping in the amount of $for next day air was immediately issued to the customer: 2/5/Customer advised Dior that the item was missing from the package and only the samples were includedDior advised the customer that we initiated the claim process with UPS for the item he reported missing in his orderThe investigation process can take up to - business days until there is a resolution with UPS and then a refund would be issuedAs soon as Dior received an update from UPS about the claim we promptly notified the customerPer the customers request, a refund was issued in the amount of $for the missing itemThe customer received a receipt via email verifying the credit was issued, as it may take to business days for that refund to appear on the credit card statementPer your concerns on your Dior.com order, we apologize for any delay or misunderstanding of the shipping on your orderWe believe our customers should have a pleasant experience when ordering our products

To company thank you and please let me know when they are shipped
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Per your concerns on your Dior.com order, we apologize for any delay or misunderstanding of the shipping on your orderWe believe our customers should have a pleasant experience when ordering our productsTherefore, we will be refunding you the shipping charges of $on your current order
(***)We hope your future orders will be of a more pleasant experience.Thank you for choosing DiorKind Regards, Dior Beauty Customer Management*** | Opt | ***

We are sorry that all fragrance sprayers from Dior are not working properlyNote, the information provided was inconsistent as she advised these items were purchased as a gift but were used on herselfThe customer did not provide which retail store the fragrances were purchased from to further
investigate this issueDior.com was not aware of this as the records with the Salesperson she spoke with were not shared with E-commerceHowever, in an effort to provide satisfactory customer service, Dior.com will send out replacement items for each of the products listed by the customer: oz Miss Dior Blooming Bouquet oz Miss Dior Eau de Parfum oz J'adore Eau de Parfum

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Order was placed on 1/25/as a day air orderOrder was shipped on 1/28/(Wednesday )On 1/29/15, customer requested *** to change the delivery point to: *** *** *** *** *** *** ***, CA, US This location held onto the order until 4/9/Note this is unusual for ***
as they generally hold a package for days and return to Shipper if not picked up within that time frameCustomer advised in an email that he was out of the country from 1/to 3/thus the reason for *** to hold his order & unable to pick up*** opened an investigation on the order*** could not provide satisfactory proof that the order was picked up/deliveredThe customer consistently requested a refund however, until a resolution was determined by *** a credit was not issuedUpon the closed *** claim a credit was then issued to the customer

Complaint: ***
I am rejecting this response because: My claim form was submitted well before the program ended and I do not know why Dior refuses to acknowledge this factWhile the program has ended, Dior never sent me my point reward gift and I would like for them to rectify this issue as it is unfair to cheat a customer out of their reward
Regards,
*** ***

We apologize for the delay in our response regarding Ms***'s counter complaintWhile we do acknowledge that a submission from Ms.Sodhi was received in June 2015, unfortunately, her statement concerning the amount of her points and her gift choice, does not agree with what she had actually submitted towards the programMs*** submitted points in June to add to her account balance of pointsThis submission then increased her account balance to a grand total of pointsUnfortunately, this amount was not enough to claim a point gift, as she was short by pointsAccording to Ms ***'s handwritten redemption form, it clearly indicated that Ms*** had chosen the selection: "bank in your diva account"Written next to her selection, was the number "1260" which agrees with the amount of points that she had mailed inThis choice indicated that she was requesting to save the points she submitted in June for use at a later dateThe point gift option was not selected, nor did she have the sufficient points to redeem itTherefore, a gift was not sent and her points were reserved in her account, per Ms***'s written requestIf Ms*** would like to view her submission which she had mailed to the program in June of 2015, her archived entry is available upon further requestAll points not redeemed before the conclusion of the program were voided As previously stated, no rewards would be granted after the expiration of the programAll Diva rewards allocated towards the program had been fully expended with the expiration of the program and remain permanently out of stockMs*** did not submit any additional points after banking the value of her June submission; making her unable to claim the point gift due to insufficient pointsTherefore this gift would not have been mailed to herAlso, Ms*** had the opportunity to redeem from our lesser point gifts using her available balance, had she chosen to do so before the program's endUnfortunately, we cannot honor the request of Ms*** for a point reward associated with this expired program

We responded via email to explain how this issue could not be resolved due to the fact that the program is no longer in operationThe Diva program, all allocated rewards associated with the Diva program, and all account information were no longer active as of December 22, 2015, [the announcement of
the program's termination was made on September 22, 2015]The Diva Program's legal terms and conditions clearly state- "*** *** *** may cancel the Dior Diva rewards program at any timeIf this should occur, Dior Divas will be notified and given three months from the day of the program's end to make further Dior purchases and redeem rewardsNo rewards will be granted after the expiration date determined by *** *** ***"A PDF of the legal terms and conditions was always readily available for review on our program's website, along with the downloadable PDF file of the redemption form for the Diva programThe program ended in December All allocated rewards with the Diva program have been expendedDue to the termination of the program, records and unredeemed points are now null and voidNo reward will be granted in this regardShould Ms*** request to view what she had originally submitted, her archived entry is available upon request

Order was placed on 5/2/First contact by customer was made on 6/4/The item in question was eligible for a return (with in the day return policy) as stated in the email dated 6/15/15, with the attached return
policy form includedHowever, as per our return policy, the original carton was not sent back with productDior reserves the right to deny returns for items that do not meet the return policy requirementsDior apologizes for any misunderstanding regarding the Diorskin Airflash Matte Touch productPlease understand that usage varies from customer to customerThe Batch Code information was sent to our contact person for quality assurance purposes and no other issues have been reportedIn an effort to provide satisfactory customer service, Dior.com will refund the customer the amount requested 8/3/

A Credit of $9.95 for 2 day shipping was issued the same day the customer called: 7/22/15. An email was also sent on 7/23/15 at 2:09 pm advising that a credit was processed: 7/23/15. Dear valued customer, Per your concerns on your...

Dior.com order, we apologize for any delay or misunderstanding of the shipping on your order. We believe our customers should have a pleasant experience when ordering our products. Therefore, we will be refunding you the shipping charges of $9.95 on your current order (#[redacted]). We hope your future orders will be of a more pleasant experience. Thank you for choosing Dior. Kind Regards, Dior Beauty Customer Management ###-###-#### | Opt 2 [redacted]

Dior.com order was placed on Sunday 1/15/2017 @ 10:13PM. The selected shipping method at checkout was ground, and the order was processed the following business day (per the shipping policy referenced online: [redacted]) Monday 1/16/17. Dior.com ships via UPS...

and offers the following shipping options: Ground (7-10 business days), 2 Day (2 business days), and Overnight (1 business day). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Saturday,Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday. The order was processed accordingly and received within the expected delivery timeframe based on the shipping method selected. Per your concerns on your Dior.com order, we apologize for the misunderstanding of the shipping on your order. Unfortunately we are unable to make changes to this order at the time customer service was contacted to cancel [redacted] on 1/19. Per UPS tracking on 1/19 Order Processed: Ready for UPS as the order was already packed and processed to be picked up. At that point the customer was advised, you welcome to return the items that you no longer wish to receive and we will promptly process a refund. We believe our customers should have a pleasant experience when ordering our products.