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Meritage Homes Corporation

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Meritage Homes Corporation Reviews (674)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No detailed report was issued showing the tolerance in detail, what where the the true measurement of the survey the engineer tookHow did he compare his informationWhat was the difference between the carpet and the tileWe got a phone call saying nothing is wrongWhere is the details?We have bricks separating now so is that in tolerance?
Regards,
*** ***

Meritage is lying to youThey did not inspect the shower before I removed FOUR tiles and the backing to look under our shower benchMeritage also has failed to tell you that other construction companies and *** Insurance has been to our home and cited faulty construction and Meritage responsibilityThey have also failed to respond that the City of Converse finds them responsible as wellThere will be no resolution until the pay to fix our bathroom that is ruined due to Heritage's faulty constructionThe local news will be in the neighborhood soon to discuss our home and multiple other ones in the neighborhood so that the San Antonio community can make up their own mind rather or not they wish to buy poorly constructed homes from MeritageIf Meritage fixes our bathroom and the other homes' issues, then there won't be a televised complaint

Revdex.com, Revdex.com, The customer purchased a completed showcase home therefore the cabinets were completely installed and accepted by the complainant prior to purchase. Our team has had considerable communication with the complainant over their dislike of their homes cabinetryThe cabinets are not
defective; their character and color show transition seams, again the cabinets were installed prior to purchase and these seems were noticeableOur team has gone above and beyond to handle their warranty repairs as efficiently as possibleIn addition, we have added extra lights, moved outlets, replaced flooring and even granite countertops above and beyond the guidelines of our warranty to satisfy themUnfortunately they remain unhappy with the cabinetsAs a courtesy, the manufacturer has agreed to contact the complainants to hear their concerns. Meritage has fulfilled our obligation and no further action will be taken regarding the cabinetry.If the complainant has any further questions or needs regarding their remaining warranties, our Austin team remains available to them Best regards, Meritage Homes Corporation

They called time, didn't leave a message, and it has not been resolved, we attempted to call to have the home inspected,butMeritage sent out an unskilled worker, we requested to speak to the boss, but no one showed nor called us back, the warrany people alled after we placed the complaint to Revdex.com, they stated they would call us back, still waiting for the callThe last time we should have had corrections done, the construction manager went on Vacation, so nothing was done So, once again we were called only once, and no message was left except, he was out of pocketWe are alwaya available on weekends, but they say they don't work weekends, but we see them working on other homes in our our neighborhood We hljuse want to have our home fixedNo calls received today

Tell us why here...Revdex.com, Meritage Homes had the opportunity to discuss this matter directly with our customer. We have agreed to refund the deposit and wish them the best of luck in their pursuit of a new homeBest regards, Meritage Homes Corporation

I won't agree with Meritage responseLike -% of the home owners ran into the same issueLike they charged Lot of premium on houses and Fixed very cheap A/C units at home.Like we can't simply skip homeowners didn't do the maintenance.AS per Building Inspector we did our part,still in years one of the major part (A/C Unit) went into big issues are not acceptableI am looking for a reasonable solution from the builderLike Evaporator coil and Compressor is the major parts in A/c Unitthe Good man company is sending the parts,but for Labour it is costing more than 2000$.Builder is simply saying it is not under their warranty,which is not acceptable solution for me. Thanks,*** ***

Revdex.com, The complainant did indeed experience an unfortunate event just a few days after they moved into the homeA main sewer line backed up and as a consequence a pipe brokeThis was nothing that could have been foreseen and we share in their disappointmentHowever, this
happened on a Sunday and Meritage did act immediately ensuring the leak stopped and the pipe was fixed the same dayWe could not fill the hole at that time because it was filled with water. We did pump the water out and backfill the hole as quickly as possibleThis is an anomaly and rarely happens, the community this home is in is right next to a lake, therefore the water table is highThat is why we were unable remove the water any fasterMeritage did perform per the context of our hew home warranty and sincerely apologize for the inconvenience the Kura family experiencedWe trust they will enjoy their new home and we assure them we are here in the event they have any questions or concerns now or in the future Best regards, Meritage Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response provided because as first time home owners, they knew we could easily be taken advantage ofWe were told from the very beginning (email documentation) that we were approved for the amount of the loan for the home we had our eye onThe only stipulation was that we had to sell our second vehicleWhich we didOnce that was completed, then we were told that we had to pay off a credit card, about three weeks before the close of escrowWow, we were not prepared for thatWe thought every thing was in the go once we sold our car! We tried asking for help from friends and family membersWe were not able to get the amount needed to pay off the credit card they wanted us toSo then Meritage suggested that we extend escrowWe thought that would be a good idea to try and come up with the moneyWe came across a family friend who said he would be able to help, but at the last minute said some things had come up and we were still not able to get the money neededSo in the eyes of Meritage, we were in breach of contract because they were able to add changes to the contract (pay off credit card) that we did not know aboutIn our eyes however, they knew from the very beginning that we did not qualify for the home and we wish they had been honest with us instead if giving us the run around.They put us through this entire process, had us get rid of our second vehicle, and now we are out $2,So yes, technically they say we are in breach of contract because we did signMorally, however, they knew we never qualified in the first place and still had us jump through these hoopsThey knew they could take advantage of the eager first time home buyers who didn't know much about the processAnd they told us they pride themselves on helping military members and their families get into homesIt's sad that they treat someone who has served their country like thisI fully regret not doing more research or having an attorney look this contract overBut we will chalk it up as a lesson learned and we definitely know better next timeSo do we accept the response, no, because we do not think it is fairBut we do wish to retract our request for refund of the depositWe do not wish to put ourselves through this anymoreThank you
Regards,
*** ***

Meritage Homes position on this matter has not changedWe recommend the homeowner perform routine maintenance Best regards, Meritage Homes Corporation

Revdex.com, Meritage Homes has met with our homeowner and set in p;ace a plan of action to address their concernsWe do believe the complaint has been addressed and will continue to ensure they are satisfied with their overall experienceWe do appreciate the opportunity to resolve this matterBest
regards, Meritage Homes Corporation

Meritage has reached a mutual agreement with our homeowner and we do consider this matter resolved Meritage Homes Corporation

Meritage homes has been doing some work on my back
yard and it seems some of the issues are solved but I have seen that now we have standing water in other parts of the backyardSo to close the issue with Meritage I would like to check if the standing water is disappearing after days of no rain, I have informed Meritage and provided them pictures of itUnfortunately it is raining so I will need some more days to verified the issue

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My apologies for the delay in responseWe buried my father todayI will have a full submission by midnight today, which will include verifiable documentationOn a short note please be aware that the plumbers were in my home on different occasions on these issuesIssues which are verifiable orientation isssues and not warranty issuesThe day walk through on our home has yet to be completed and we closed on August 24, and it is now May 22, Meritage's deficiency in their internal departments communications will continue to cause them to default in contract, and cause the company public reprimand

Tell us why here...?
Revdex.com,
Meritage Homes has and continues to act in good faith to service the complainant’s homeDuring a recent warranty service call in March, the complainant acted in an aggressive manner toward both our employees and subcontractors forcing them to exit the home
immediately, leaving behind equipment and materials
Our team is in the process of attempting to reach a mutually agreeable schedule and work environment with the complainant that will permit us to complete the repairs in a reasonable amount of time without interference
Meritage does not disagree that there are outstanding warrantable items that we are more than willing to addressIn accordance with their new home warranty, we reserve the right to repairIn the event the complainant decides to contract with a third party to perform work in their home, they will void several aspects of the warrantyThis is their right as a homeowner; however Meritage Homes declines to provide compensation in lieu of repairs
We appreciate the opportunity to address their concerns and certainly desire to complete the repairsMeritage request the assistance from the Revdex.com to advocate on our behalf the complainant’s cooperation
Best regards,
Meritage Homes Corporation

Revdex.com, The complainant contacted our warranty team over the weekend to share that they contracted with a third party to perform repairs on their home that were determined to be homeowner maintenance . We do consider this matter resolved and no further action will be takenBest regards,Meritage Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.We have met with our fifth or sixth Home Warranty Manager for Meritage last weekSome progress is being done but, we have a long way to goWe are hoping we can have all of our issues resolved soonIf we have any other issues we will submit a new complaint.
Regards,
*** ***

Tell us why here...?
Revdex.com,
Meritage Homes takes great pride in the homes we buildWe select materials and products that meet our quality standardsUnfortunately, with our brutal Arizona sun and long summers, some materials may require more maintenance than a homeowner is accustom to
performingPaint can and will fade overtime, depending on its location/orientation direction, dye lots, color hues and exposure to the sun
Meritage Homes provides a one year workmanship and materials warranty. As noted within the complaint, Meritage did one time as a courtesy touch up their homes exterior paint toward the expiration of this warranty
The one year warranty has expired; this is not a warrantable matter but rather a homeowner maintenance itemWe respectfully decline the customer’s request for monetary contribution toward their home improvement project
Best regards,
Meritage Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I will wait until for the business to perform this action before I make any further comments. I do not consider a response from the business a resolution to my original complaint. Attached are pictures demonstrative of the problems described. I do look forward to Meritage successfully repairing the problem areas described in my complaint. This is not the first attempt by Meritage to complete the problems from my original closing punch list. I am hopeful that our scheduled repairs will be satisfactory. Regards,
*** ***

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Description: Home Improvements

Address: 8800 E Raintree Dr, Scottsdale, Arizona, United States, 85260-3957

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