Merles

Initial Business Response /* (1000, 5, 2015/09/21) */
The charges on the "debit" card were pending chargesWith the internet outage to our building for three business days, there were unfortunately a few customers who had pending charges that have all dropped offAll banks have different
policies on how long the "pending" charges are held before they drop off
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Charges via *** *** were not "pending" as indicatedThree (3) separate charges posted, resulting in my need to contact the bank and dispute additional two (2) charges, which have since been removed
Internet issues or otherwise, the attitude and complete lack of professionalism from the Owner of the establishment was beyond disappointing
Final Business Response /* (4000, 35, 2015/10/27) */
I am the Credit Card Processing Representative for the merchant receiving the complaintAt the merchant's request I promptly called the cardholder to research and resolveUpon discussion with a woman, she demanded to be creditedI continued to try to discuss the transaction, date, amount, pending vs posted statusShe would not have this conversationShe was rude, demanding and insisting on this creditI told her I had never been talked to in this manner and I would not be talked to like this now, I hung up on her
Final Consumer Response /* (4200, 37, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide more pertinent detail from said merchant services agent as we dispute the allegation that any conversation took place with anyone other than Owner of Merles