Merlo Plumbing Co Inc

An estimate, is just that, an estimate. The 2 to 3 hours estimated to install a garbage disposal, given over the phone prior to seeing the job, was met. The additional time that was needed was due to having to re-work all the piping under the sink, due to the badly corroded flange tailpiece,...

and the presence of heavy grease in the pipes and disposal. The new, owner furnished garbage disposal, didn't line up with the existing piping, of the existing broken disposal. We received this complaint the day after this work was done, the very next day.........!!! Merlo Plumbing believes our invoice for this work is 100% spot on......That being said, we are willing to knock off one hour of our time, which is $106.00, which would bring the invoice to $588.00. Let me know. [redacted], Service Department Manager.

Trouble shooting for any faucet can be found on the internet. Every new faucet system, upon installation, will create a soot type substance in the aerator, after the first few uses. Both opening flow valve completely, and cleaning out aerator are basic upkeeps to a faucet, after installation. The...

issue with the hose bib, our customer was told not to pull on newly installed bib, which sounds like he indeed proceeded to do. We install hose bibs, and attach them as the previous one was attached. In this case, no caulking. Could my plumbers communication skills need refreshing, certainly...He had a tough week with his four month old sons health..(Not an excuse, just giving all facts) Also, quite curious on how $25.00 an hour was settled on...maybe works for the government.........All that being said, we do want to take care of now, and hopefully future plumbing needs, of this customer...A phone call to Greg, service department manager, will result in a agreed upon credit