Merlo Plumbing Co

Trouble shooting for any faucet can be found on the internetEvery new faucet system, upon installation, will create a soot type substance in the aerator, after the first few usesBoth opening flow valve completely, and cleaning out aerator are basic upkeeps to a faucet, after installationThe issue with the hose bib, our customer was told not to pull on newly installed bib, which sounds like he indeed proceeded to doWe install hose bibs, and attach them as the previous one was attachedIn this case, no caulkingCould my plumbers communication skills need refreshing, certainly...He had a tough week with his four month old sons health..(Not an excuse, just giving all facts) Also, quite curious on how $an hour was settled on...maybe works for the government.........All that being said, we do want to take care of now, and hopefully future plumbing needs, of this customer...A phone call to Greg, service department manager, will result in a agreed upon credit