Merrick Dodge Chrysler Jeep of Wantagh

Review: I bought the car (2010 dodge charger) and had a delayed start issue, I informed the used car lot about the issue to which they attempted to fix it but stated they could not find the problem, I have been bringing the car back almost every 2-3 weeks for almost 1 year , after about 11 months (and leaving it for many days at a time) they finally found the issue with the fuel pumps losing pressure. they replaced the fuel pumps and charged me $150 for labor (even though this has been going on since day one but I figured if it fixes it and stops the headache its worth it). so I pay the fee go out to ym car and have the same delayed starting issue. I went back and told them about it and they have been trying to figure out what they are going to do for over a week now with no response yet because [redacted] over at used cars has been "too busy"Desired Settlement: I would like the $150 (plus tax) refunded due to the fact that the repair they did was ineffective. I would also like my car replaced with another dodge charger with the same or more options, I am ok with another 2010 as long as it has the same or less miles on it or a newer car. I have had more then one issue with the car and since they dont know what is causing it I dont see how they can fix what what cant pinpoint. I do have all the service records since the car was purchased.

Business

Response:

[redacted] threatened physical violence on the [redacted]. The [redacted] then told [redacted] to leave or we will call the police. He specifically said that he would "shoot up the place". [redacted] never came back. Merrick Dodge Chrysler Jeep###-###-####Complaint # [redacted]

LEASED A 2015 CHRYSLER 200 IN SEPT./2014.CAR TOTALLY LOST ALL POWER IN NOV./2015.HAD TO BE TOWED , RECEIVED 3 DAYS LATER TOLD BY SERVICE GENIUS THAT NOTHING WRONG.5 DAY'S LATER BROKE DOWN ON PARKWAY AT 7:00 PM IN POURING RAIN ,CHRYSLER DOESN'T PICK UP ON HIGHWAY'S,WAITED FOR TWO HOURS FOR TOW TRUCK WITH MY FAMILY IN CAR. 3RD. BREAKDOWN APR.**/2015 AT INTERSECTION.CAR TOWED AGAIN. 3RD. TIME IN LESS 6 MONTHS OF DRIVING.NOW THE CAR JUST GOES OUT OF GEAR WHILE STILL IN DRIVE,3 TIMES SINCE LAST BREAKDOWN.YOU HAVE TO STOP DEAD TO PUT IT INTO GEAR,JUST A LITTLE "DANGEROUS" .DO NOT PURCHASE ANY CHRYSLER PRODUCTS IF YOU VALUE YOUR FAMILIES LIFE ,OR YOUR OWN.THEY ALSO SOLD ME A V.I.P. PLAN,EXTRA ,WITH A PROMISE OF A COURTESY CAR WHEN EVER MY CAR WAS BEING SERVICED,NOT ONCE WAS I OFFERED A CAR ,SLICK LOAN OFFICER.THIS COMPANY SHOULD BE FINED & PUT ON A 5YR. PROBATION.
DISGUSTING SERVICE AND MANAGEMENT SHOULD BE ASHAMED.DO NOT DO ANY BUISNESS WITH THIS CO..

Review: New car from "Security Dodge Chrysler Jeep Ram Dodge" now with 17K miles on it. Has a problem since day 1. Whenever I accelerate over 60MPH I hear pulsating noise and vibration coming from from either the engine or the drive train. Goes away after 70MPH. Car was to the dealership 6 times for this issue. They replaced: skid plate, drive shaft, steering pump then kept it for over a week and now will not do any more work to it because they can't hear the issue anymore. Every day I get in the car it's the same noise and vibration in the pedals. Went for ride with the [redacted] as well as one of his techs at another time - both confirmed they hear and feel the issue. [redacted] told me that maybe I should turn up the radio and deal with it. At this point the dealer told me that they will not work on my car anymore and to come and pick it up.Desired Settlement: I will not grant this dealership any more chances to fix this car. At this point I would like a full refund for the down payment and monthly payments plus he addons I've purchased and installed at the dealership.

Business

Response:

To Whom It May Concern;

I have spoken to [redacted] and he said that we were not the dealership! The dealership he was having trouble with was Merrick Dodge. Please update this in the system. if you have any questions please do not hesitate to call.

Security DCJR

Consumer

Response:

At this time, I have not been contacted by Merrick Dodge Chrysler Jeep of Wantagh regarding complaint ID [redacted]. As per Chryslers Lemon Law I've also notified them of the issue via ceritified mail return receipt and did not hear anything from them for 20 days.

Sincerely,

Business

Response:

The customer did not purchase the vehicle from us. The [redacted] attended arbitration hearing at which time Chrysler bought the customers vehicle back.Merrick Dodge Chrysler Jeep###-###-####Complaint # [redacted]

Review: I brought my car in to replace my brake pads as a mechanic at the trucking company I work at told me they were low, I recently hit a pothole pretty badly and needed to get my alignment fix and I had an issues with the Front Collision Warning sensor that were probably just due to it being dirty but it was still having warnings display on the dash.

I brought the car in the morning of 2/**/16 at 9am and had no problems as usual while dropping off. Later at around 1pm I received a phone call from the shop and we spoke about the car. I was told that two tires need to be replaced as the shoulder is worn out but they quoted me $470+ which I can get the two tires online for $152 each. I feel the labor of mounting and disposal fees should not equal $170. He then tells me that the brake replacement will be $692 because they MUST replace the rotor which is not always true. I asked him if the rotor was gouged in any way and he stated that new pads on an old rotor would not stick, this is not usually true. I asked the service adviser to please just leave the tires and brakes alone I will go elsewhere. I asked him to work on the alignment and he stated that he did not want to as it will need to be redone when new tires are placed on the car. At this point I was getting very short with the service adviser.

I called this morning 2/**/16 an hour after they opened at 830am and asked what the ETA would be on my vehicle. They stated they are finishing up the alignment and will call me when its ready. I received a phone call at 1030am and went to get my vehicle. I wasn't displeased with the cost of the labor $75 and they stated it was only a slight drift to the left that the vehicle was performing. They showed me the reading sheet which had minor changes but that the Caster is off and it doesn't have a kit to make adjustments. I was not quoted a repair by the service advisor to replace the Caster. I left with my vehicle and the car is drifting to the left just as bad as it was before they had it for over 24 hours.Desired Settlement: I want to have the car repaired but with a reasonable total.

Business

Response:

OUR DEALERSHIP EMPLOYS FACTORY TRAINED TECHNICIANS AND WE USE OEM FACTORY PARTS. WE DO NOT ORDER OUR PARTS ON THE INTERNET. CUSTOMER CLEARLY STATED NOT TO WORK ON THE CAR. THEY WERE GOING TO TAKE THE CAR SOMEPLACE ELSE. WE ONLY DID THE ALIGMENT PER THE CUSTOMER REQUEST, AND ADVISED HIM HE SHOULD REPLACE HIS TIRES FIRST. CUSTOMER STATED HE HIT A POT HOLE IN THE ROAD.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never suggested that your technicians are not factory trained and after checking out [redacted] website for part pricing it was fairly obvious that you use OEM products. The tire pricing I stated was of the OEM tire and from a website, that does not mean the pricing online should be ignored. I also have multiple mechanics that think 17,000 miles on rotors and needing to replace them is a little ridiculous. Your service adviser, advised me that new pads have to have new rotors because they will not grip on old rotors. I have been told this is not true by multiple mechanics. I specifically told the service adviser that I do not want him to work on the tires or brakes, I will have them done else where. Obviously because I was being ripped off. I told him that I wanted the alignment fixed which is when the service adviser told me that he did not WANT to work on the alignment without replacing the tires. I feel the wants of the service adviser is unnecessary when speaking about the customer willing to pay for a service. A service that was not rendered completely. At this time the service adviser mentioned that because of the pothole hit on the right side of my vehicle it might have bend something internal in the castor, I hit a pothole on the left side of my car. They told me that it cannot be adjusted and instead has to be fully repaired but never offered to work on it. They did say that the adjustment would leave the car with a slight drift to the left. When I received my car the only thing different about it was that they washed some of the salt off of it from the snow storm. The car was still drifting to the left as harshly as it was before they had it.I do not see the company willing to work out this issue. If the service department does not WANT to work on my alignment without replacing LEGAL tires, I would love to just receive a simple refund of the "adjustment/repair" to my alignment as the service rendered was mostly superficial.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a new 2015 Jeep Wrangler and they gave me a used soft top for the vehicle. The agreement was both tops hard top and soft top new.Desired Settlement: To get the new soft top that should be new in a box.

Business

Response:

Tell us why here...JONATHAN HAD SPOKE TO [redacted] LAST WEEK ABOUT BRINGING IT BY SO WE CAN TAKE A LOOK AT IT. HE HAS NOT COME BY YET. THERE WAS A NEW TOP ON HIS TRUCK WHEN HE PURCHASED IT. THE DEALERSHIP INSTALLED HIS HARDTOP AND THE SOFT TOP WAS PICKED UP SEPERATLY. WE ARE NOT SURE WHAT HAPPENED. JONATHAN SAID [redacted] IS COMING BY WED SO WE CAN TAKE A LOOK AT IT.

Review: On 9/*/15, my wife and I went to Merrick Dodge Chrysler to inquire about turning in our current lease for a new lease. We received a postcard from the dealership about turning the car in early for offers since we previously made a purchase at this location and our current lease was with through this location. We knew we only had a few months left but didn't recall the exact time frame so went in to inquire and to see if it made sense to turn and sign a new lease. When we arrived we were introduced to Bryan B[redacted] since our former sales associate was no longer employed there. Bryan sat my wife, two boys and I down to review the deals and figure out our old lease terms. We advised we couldn’t recall when the lease was up but he said “[redacted]”. After reviewing his computer Bryan advised that we were within in the window and it wasn’t an issue to turn in. He advised the dealership would cut me a check for the 3 payments ($313.59 X 3 = $940.77) to buy me out and I would in turn pay off the [redacted] who financed the lease. After negotiation of pricing of the monthly payment and terms we agreed to turn in our vehicle for a new lease term. On 9/*/15 & 9/**/15 I spoke with Gabriela in Finance at Merrick Dodge regarding the run of my credit and she indicated I would get the buyout check on the evening of 9/**/15 when I pick up the car. She advised it would be $1000 even as they rounded it up to make is easier. On the evening of 9/**/15 we picked up the new vehicle. Bryan indicated that the buyout check wasn’t available because the finance team was gone but they would mail it out to us. On the morning of 9/**/15 I called Merrick Dodge Finance, Gabriela, and left her a message indicating we didn’t receive the check and my old car payment hit so how do I handle? She never returned my call. I called the [redacted] and said I would just continue the charges so the buyout check would cover them. That evening on 9/**/15 we received the check from Merrick Dodge so assumed all was well. On 9/**/15 my wife received a threatening call from [redacted], who owns the cars from the [redacted] after buyouts, indicating we owe 7 payments of $313.59 on the car and need immediate payment. I contacted this group and [redacted] (sp?) at ###-###-#### advised of how the process worked. She advised Merrick Dodge didn’t validate the buyout of the vehicle until 9/**/15. Jason, from Merrick Dodge was informed the payments were 7, not 3 which he advised Fusion auto that the customer, me, would be responsible. On 9/**/15, I sent an email outlining all of these events to Bryan at the email address he provided and CC’d the sales manager, Bob C[redacted]. No response. On 9/**/15, I sent Bryan a text message to the phone he advised he uses for work asking what was the status on the email, no response.

Bryan never validated or checked any terms of my previous lease. If he did, he blatantly lied to us about how many more payments were needed to satisfy a trade in. When we sat with him we made it clear we had NO reason to trade in unless it made sense as we could come back at any time leading up the final lease terms. Bryan failed to disclose any of these details and from the chain of events Merrick Dodge didn’t even validate any form of buyout until I was off the lot and never disclosed financial responsibilities I would have to endure. All of these acts are misleading, deceptive and fraudulent. Bryan’s mistake, intentional or not, is the financial responsibility of Merrick Dodge. On 9/*/15 – 9/**/15 any member of Merrick Dodge could have called and indicated they didn’t validate the lease terms properly. This still hasn’t happened as of 9/**/15 and no one has taken responsibility. On the morning of 9/**/15 I left a message for the owner Joe S[redacted], on his direct voicemail and still haven't heard back.

The financial outcome I am seeking, to make the transaction whole is:

$2195.13 (7 payments at $313.59) less the $1000 that Merrick Dodge provided which equals $1195.13

Regards,

Tom T[redacted]

###-###-####Desired Settlement: As indicated above: The financial outcome I am seeking, to make the transaction whole is $2195.13 (7 payments at $313.59) less the $1000 that Merrick Dodge provided which equals $1195.13

Business

Response:

Tell us why here...CUSTOMER CAME IN AND SAID HE HAD 3 PAYMENTS LEFT THAT CAME TO JUST ABOUT $1000. WE CAN ONLY GO BY THE INFORMATION GIVEN TO US BY THE CUSTOMER. CUSTOMER WOULD HAVE TO GIVE US PERMISSION TO CALL THE [redacted] ON THERE BEHALF. ITS NOT THE DEALERSHIP RESPONSIBILITY TO KNOW HOW MANY PAYMENTS A CUSTOMER CLAIMS THEY HAVE LEFT. THE DEAL WAS MADE WITH THE UNDERSTANDING THERE WERE 3 PAYMENTS LEFT. CUSTOMER ALSO SAYS HE NEVER RECEIVED HIS SPARE SET OF KEYS AND THE OWNERS MANUAL ON THE NEW CAR.THEY MAVE HAVE BEEN LEFT ON THE ROOF OF THE LEASE TURN IN WHICH THE CUSTOMER CLAIMS WE DID ALSO. MERRICK DODGE ORDERED A NEW SET OF OWNERS MANUALS AND A KEY AT NO COST TO THE CUSTOMER. WE ARE NOT RESPONSIBLE FOR ANY FURTHER CHARGES FOR THERE LEASE TURN IN.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My prior lease was directly from that dealership and I was seeking their guidance on the terms remaining. I specifically asked Bryan to confirm how many payments I had left, which he said three and I was within a working window to trade in at no cost (buyout process). He was at his computer and acted as if he was verifying the lease details. He NEVER mentioned he would need to verify how many payments with my [redacted] but more importantly never disclosed that option. Wouldn't it be in the best interest of he customer to verify this for them prior to engaging a sale? The lease terms was set forth by this dealership so how could they NOT have this information when I asked for it? There was ZERO reasons for someone like myself to sign a lease that early if I didn't need to. We even went as far as saying if it didn't make sense to turn in we would come back at a future date. The Finance team did speak with the [redacted] on 9/* & 9/** and would have obtained the information about 7 payments, which was not beneficial to me, the customer. They basically failed to disclose this to me in order to complete a sale. The sale COULD have been terminated before the car was picked up and WOULD have if they disclosed the information they had. Bryan's response about a 2nd key is unnerving because I didn't even bring up the lack of customer service provided, but they have. Bryan had zero interest in us after the sale was completed and we never received the items in question. The dealership is clearly allowing for misconduct and unethical behavior to take place. The dealership at no point has attempted to clarify any details with the customer. Once again, there is ZERO benefit for me to sign a lease, with a higher payment, early. I wasn't saving any money by doing this as my payments have risen $52 a month. I expect full reimbursement for the remaining buyout. I wanted to reach out in regards to File [redacted]. In speaking with my wife last night she indicated I forgot to include one piece of information that I think is also critical. It came from her, not me, which is why I forgot to include. My wife, [redacted], specifically asked Bryan, the salesman, if there was any early termination fees or other fees outside of the "3 months left" he informed us on. Her father was hit with this at one point at this dealership and the owner waived it since he had been a loyal customer. She asked because of this knowledge and Bryan was very clear with her indicating, NO you have no other fees associated with this. I am confident I noted in my response there was no benefit for me to sign a new lease. The dealership did a direct mailing to us about turning it in early too so we inquired and were given incorrect information. They had all the details and never disclosed prior to execution of the contract. I was hoping to speak with the owner of the dealership, Joseph S[redacted], as I am told he is level headed and would certainly not tolerate this behavior. I work in NYC and cannot get into the dealership until the weekend and my calls are being directed to voicemail there. Appreciate the assistance and if any further information is needed I can be reached at ###-###-#### Regards, [redacted]