Dear [redacted] : I am responding to the complaint (ID# [redacted] ) from [redacted] regarding an outdoor lighting system that Merrifield installed in March Our licensed electrician, [redacted] **., went out and fixed a few problems when the issue came to our attention last year, The invoice for the job was mailed and the [redacted] paid the invoice in full and at the time all outstanding issues had been addressedNot until the [redacted] contacted Sharon Ross this week did we know that there were any outstanding issues with the lighting systemAs you can see from the attached emails between the [redacted] and MsR***, there was never any mention of additional lighting problems.The [redacted] owe Merrifield Garden Center $from an invoice sent to them in September of that they have not paid despite many attempts by our accounting office to get this balance paidI have attached the collection messages documenting this effortIn fact we recently had our corporate attorney send the [redacted] a letter demanding paymentIt was not until the [redacted] received this letter did we hear about this lighting issueMsRoss informed the [redacted] we would be more than happy to come out and inspect the system again but we must have their account paid in full before we can continue to do work for themMerrifield Garden Center uses quality products and we guarantee all of our work for a specific period of timeMrNelson has reminded me that the lighting fixtures installed at the [redacted] has a lifetime guararitee on the material so if there is any problem with the product, Merrifield can replace the parts at no cost, MrNelson believes that the problem might be that the GFI has been tripped and that the [redacted] have been in Europe for a length of time and might not realize that this could be the problemThe [redacted] have been long standing customers with our companyWe wish to continue to do business with the [redacted] but we must have their account paid in full before going out again to their homePlease do not hesitate to contact me directly if you have any additional questionsMy cell number is ###-###-####Sincerely, David W
Dear [redacted] : I am responding to the complaint (ID# [redacted] ) from [redacted] regarding an outdoor lighting system that Merrifield installed in March Our licensed electrician, [redacted] **., went out and fixed a few problems when the issue came to our attention last year, The invoice for the job was mailed and the [redacted] paid the invoice in full and at the time all outstanding issues had been addressedNot until the [redacted] contacted Sharon Ross this week did we know that there were any outstanding issues with the lighting systemAs you can see from the attached emails between the [redacted] and MsR***, there was never any mention of additional lighting problems.The [redacted] owe Merrifield Garden Center $from an invoice sent to them in September of that they have not paid despite many attempts by our accounting office to get this balance paidI have attached the collection messages documenting this effortIn fact we recently had our corporate attorney send the [redacted] a letter demanding paymentIt was not until the [redacted] received this letter did we hear about this lighting issueMsRoss informed the [redacted] we would be more than happy to come out and inspect the system again but we must have their account paid in full before we can continue to do work for themMerrifield Garden Center uses quality products and we guarantee all of our work for a specific period of timeMrNelson has reminded me that the lighting fixtures installed at the [redacted] has a lifetime guararitee on the material so if there is any problem with the product, Merrifield can replace the parts at no cost, MrNelson believes that the problem might be that the GFI has been tripped and that the [redacted] have been in Europe for a length of time and might not realize that this could be the problemThe [redacted] have been long standing customers with our companyWe wish to continue to do business with the [redacted] but we must have their account paid in full before going out again to their homePlease do not hesitate to contact me directly if you have any additional questionsMy cell number is ###-###-####Sincerely, David W