Merrily Couture

Not a professional establishment by any meansI ordered a dress which took almost months to receiveIt showed up only a week and half before the big eventEvery time I called I was told the *** was not in or on vacationNo one could give me a straight answer as to where or when this dress was arrivingNobody returned any of my phone calls, as promisedWhen I confronted the *** about the situation, she lied right to my face and tried to back track her steps Will not deal with this store ever again

The Mori Lee Ball Gown, style # 89005, Bahama Blue, Size was ordered on 2/**. Upon Ordering we received a confirmation number and a ship date. The confirmation number was ***, shipping 6/**. At the time of ordering we expressed to *** *** dresses are made over seas and
can take time to be madeHer invoice that she signed, states that all special orders are a final sale and must be paid for in full at the time of ordering. We spoke to *** *** by phone and told her we would do everything possible to accommodate her. She called us many times screaming and carrying on because she did not like the ship date. We expressed to her, this is the information from the designer and the dresses take time to be made over seas. We told her many times, that we would upgrade shipping to receive the dress once it entered the warehouse within the United States. During our conversations, we endured harassment and death threats. Her sister came in and apologized to us for her behavior. We actually paid for two dresses to be sent to our store, with over night shipping. *** *** paid for one dress. She did not pay for over night shipping for any of the dresses. Our store did nothing wrong and took on additional shipping costs thinking it would please the customer. However the customer should have paid for express shipping if she wanted her dress sooner than the given ship date. We were dealing with a grown adult having a tantrum over the phone like a child. Normally our customers love us and we do not have thisBut every so often we have customers like her who try and take advantage. Our store is known for giving better prices and good customer service, so sadly to say, we have customers who go to extremes to get more out of our store. *** *** also received free alterations, which would have cost her $in addition to shipping costs for Next Day Air which was $x for two dresses, as well as the cost for the additional dress that we took on. Her daughter was able to pick one out of two dresses that were sent to our store for her. We also provided *** *** a tracking number and I expressed to *** *** that the dress will be in our store by June *. It arrived on June ***. Her wear date was on June ***. What we endured was absolutely horrible. As an adult, and a mother to conduct herself in such a manner, should be mortified. The cursing, screaming, death threats and abuse we had to experience was extremely disrespectful, however we did not waiver or fault throughout the entire situation. We kept our dignity and the nicer we were, more did she express hate. We did our job and provided every means of customer service for her. She showed no appreciation and told us that she did not have to say thank you. We stuck to our policies, made this dress happen for her daughter and along with that, try to make people happy however we get taken advantage of The more we giveThe more they want and ruin it for others. This is what it can be like dealing with the public and the nature of the business

My review of this business is incredibly negative The *** of the store is unprofessional and also is not always honest with the customer We ordered (and paid $163.00) for a tux for my son on May *** His prom was June ***, almost a full month from the order date We were told it would be no problem to get the tux to him in a timely manner By June ***, we had still not received a call that the tux was ready so my son called the store He was told it would be in the next day, June *** We did not get a call on June *** so I called the store on June *** and was told it would be in on Monday, June *** On Monday, June ***, I was told by *** that she had tracking numbers from *** and it would be "either later that night or early the next morning." My son, at this point, is starting to freak out because the prom was two days away On Tuesday morning, my son called me at work to say he had just called Merrily Couture and they told him it wasn't in yet I went to the store on my lunch hour and *** told me that the tux had been stolen off the *** truck She said the box had been opened and that all the parts of the tux had been stolen except the shoes I actually believed her! She then told me that she would get me a tux that night because her father works in *** and would bring one out She did get my son a tux that night, but it wasn't the complete tux and it didn't fit The next morning (the actual day of the prom) she called to say that she had the tux and my son could come get it The tux was the one that he ordered and she had taken in the jacket from the night before so we used that jacket While I appreciate that my son was able to get a tux by on the day of the prom, that it was the tux he ordered and that it fit him, I do not appreciate being taken advantage of or having to go through the stress that I had to go through I called *** to confirm that tuxes had been stolen off trucks and they assured me that this had not happened to any customers that had tuxes delivered on that day so the store is lying Why? I am not sure what happened since we had placed and paid for the order almost a month in advance I would love to know the actual story since the "tux was stolen" is a complete fabrication I will never go back to this store again and will make sure that I warn all the people who will be buying tuxes and getting prom dresses about the way that this store does business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 All this woman says is not true. I only called after May, I made 4 calls in total (I have bills to prove it)because she promised the dress would be in at that time to do the alterations.She is a horrible business person, when I went to the store on the [redacted] of June and there were 5 people waiting for her in the same situations I knew this woman has serious issues. Waiting for hours because the store was closed and she kept saying she was on her way. We waited outside the store for an hour and everyone was upset by the time she showed up.Running late on their dresses too. I have never purchased a dress for an event that was ready the day before, her seamstress actuallywanted to give me the dress the day of the event. That was unacceptable. I hope she goes out of business. She caused me more stress than I needed.I had to order my sons tux the last minute because I started to believe I would not have a dress for my daughter and that cost me extra.All I kept thinking this woman does not know what she is doing. The dress was promised in 4-6 weeks and all she kept giving me was different stories, that the dress was coming from China, from Europe, and on and on. I never threatened her life, I did threatened to sue her. I am still considering unless she apologizes and admits to how irresponsibly she runs her business and that is not the way to conduct business.  My sister was there at the time and for her to say my sister came to apologize for me is ridiculous, my sister went in to get something in writing so that Icould go to [redacted], and request my money back if I didn't have a dress by the 8th of June. That was all I was willing to wait. Why she ordered two of the same exact dresses is beyond me. Thank God all came out great and my daughter's dress was beautiful but the added stress was not needed and she wanted me to say Thanks for what I am not sure.I have nothing nice to say about this store and will tell everyone I know to stay away. I did not do my homework but she has a lot of negative comment on Facebook for her business practices. I paid almost $800 for the gown and did not and was not looking for anything free. I am a hard working, and respectable person who does not take any bs from anyone and that was what this [redacted] dishes out just made up stories.
 
 
 
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Sincerely,
[redacted]

Not a professional establishment by any means. I ordered a dress which took almost 3 months to receive. It showed up only a week and half before the big event. Every time I called I was told the [redacted] was not in or on vacation. No one could give me a straight answer as to where or when this dress was arriving. Nobody returned any of my phone calls, as promised. When I confronted the [redacted] about the situation, she lied right to my face and tried to back track her steps. Will not deal with this store ever again.

My review of this business is incredibly negative. The [redacted] of the store is unprofessional and also is not always honest with the customer. We ordered (and paid $163.00) for a tux for my son on May [redacted]. His prom was June [redacted], almost a full month from the order date. We were told it would be no problem to get the tux to him in a timely manner. By June [redacted], we had still not received a call that the tux was ready so my son called the store. He was told it would be in the next day, June [redacted]. We did not get a call on June [redacted] so I called the store on June [redacted] and was told it would be in on Monday, June [redacted]. On Monday, June [redacted], I was told by [redacted] that she had tracking numbers from [redacted] and it would be "either later that night or early the next morning." My son, at this point, is starting to freak out because the prom was two days away. On Tuesday morning, my son called me at work to say he had just called Merrily Couture and they told him it wasn't in yet. I went to the store on my lunch hour and [redacted] told me that the tux had been stolen off the [redacted] truck. She said the box had been opened and that all the parts of the tux had been stolen except the shoes. I actually believed her! She then told me that she would get me a tux that night because her father works in [redacted] and would bring one out. She did get my son a tux that night, but it wasn't the complete tux and it didn't fit. The next morning (the actual day of the prom) she called to say that she had the tux and my son could come get it. The tux was the one that he ordered and she had taken in the jacket from the night before so we used that jacket. While I appreciate that my son was able to get a tux by 11 on the day of the prom, that it was the tux he ordered and that it fit him, I do not appreciate being taken advantage of or having to go through the stress that I had to go through. I called [redacted] to confirm that tuxes had been stolen off trucks and they assured me that this had not happened to any customers that had tuxes delivered on that day so the store is lying. Why? I am not sure what happened since we had placed and paid for the order almost a month in advance. I would love to know the actual story since the "tux was stolen" is a complete fabrication. I will never go back to this store again and will make sure that I warn all the people who will be buying tuxes and getting prom dresses about the way that this store does business.

Review: The dress that was purchased was supposed to be there by the beginning of may. I called the [redacted] of may and was told a week later that the dress would be in the store sometime that week. It is now the [redacted] of may and the Merrily person who has been telling me that she is the [redacted] got belligerant, errratic and very disrespectful to me. After I asked her her full name, she refused to give it to me and also told me sges not the [redacted] and refused to give me her name.Desired Settlement: Deluvery of order on time together with alterations before the event anda personal apology from the [redacted]. I also want this Merrily lady fired, I think she was drunk and or mental. She should not be dealing with customers.

Business

Response:

The Mori Lee Ball Gown, style # 89005, Bahama Blue, Size 14 was ordered on 2/**. Upon Ordering we received a confirmation number and a ship date. The confirmation number was [redacted], shipping 6/**. At the time of ordering we expressed to [redacted] dresses are made over seas and can take time to be made. Her invoice that she signed, states that all special orders are a final sale and must be paid for in full at the time of ordering. We spoke to [redacted] by phone and told her we would do everything possible to accommodate her. She called us many times screaming and carrying on because she did not like the ship date. We expressed to her, this is the information from the designer and the dresses take time to be made over seas. We told her many times, that we would upgrade shipping to receive the dress once it entered the warehouse within the United States. During our conversations, we endured harassment and death threats. Her sister came in and apologized to us for her behavior. We actually paid for two dresses to be sent to our store, with over night shipping. [redacted] paid for one dress. She did not pay for over night shipping for any of the dresses. Our store did nothing wrong and took on additional shipping costs thinking it would please the customer. However the customer should have paid for express shipping if she wanted her dress sooner than the given ship date. We were dealing with a grown adult having a tantrum over the phone like a child. Normally our customers love us and we do not have this. But every so often we have customers like her who try and take advantage. Our store is known for giving better prices and good customer service, so sadly to say, we have customers who go to extremes to get more out of our store. [redacted] also received free alterations, which would have cost her $200 in addition to shipping costs for Next Day Air which was $120 x 2 for two dresses, as well as the cost for the additional dress that we took on. Her daughter was able to pick one out of two dresses that were sent to our store for her. We also provided [redacted] a tracking number and I expressed to [redacted] that the dress will be in our store by June *. It arrived on June [redacted]. Her wear date was on June [redacted]. What we endured was absolutely horrible. As an adult, and a mother to conduct herself in such a manner, should be mortified. The cursing, screaming, death threats and abuse we had to experience was extremely disrespectful, however we did not waiver or fault throughout the entire situation. We kept our dignity and the nicer we were, more did she express hate. We did our job and provided every means of customer service for her. She showed no appreciation and told us that she did not have to say thank you. We stuck to our policies, made this dress happen for her daughter and along with that, try to make people happy however we get taken advantage of. The more we give.. The more they want and ruin it for others. This is what it can be like dealing with the public and the nature of the business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All this woman says is not true. I only called after May, I made 4 calls in total (I have bills to prove it)because she promised the dress would be in at that time to do the alterations.She is a horrible business person, when I went to the store on the [redacted] of June and there were 5 people waiting for her in the same situations I knew this woman has serious issues. Waiting for hours because the store was closed and she kept saying she was on her way. We waited outside the store for an hour and everyone was upset by the time she showed up.Running late on their dresses too. I have never purchased a dress for an event that was ready the day before, her seamstress actuallywanted to give me the dress the day of the event. That was unacceptable. I hope she goes out of business. She caused me more stress than I needed.I had to order my sons tux the last minute because I started to believe I would not have a dress for my daughter and that cost me extra.All I kept thinking this woman does not know what she is doing. The dress was promised in 4-6 weeks and all she kept giving me was different stories, that the dress was coming from China, from Europe, and on and on. I never threatened her life, I did threatened to sue her. I am still considering unless she apologizes and admits to how irresponsibly she runs her business and that is not the way to conduct business. My sister was there at the time and for her to say my sister came to apologize for me is ridiculous, my sister went in to get something in writing so that Icould go to [redacted], and request my money back if I didn't have a dress by the 8th of June. That was all I was willing to wait. Why she ordered two of the same exact dresses is beyond me. Thank God all came out great and my daughter's dress was beautiful but the added stress was not needed and she wanted me to say Thanks for what I am not sure.I have nothing nice to say about this store and will tell everyone I know to stay away. I did not do my homework but she has a lot of negative comment on Facebook for her business practices. I paid almost $800 for the gown and did not and was not looking for anything free. I am a hard working, and respectable person who does not take any bs from anyone and that was what this [redacted] dishes out just made up stories.

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Sincerely,

Review: Jan '13 I tried on a size 8 gown. The back zipper could not fully close about 3-4inches. [redacted] said she would measure me and order the gown. Jan **, I went back to the store to get measured. She would not order the gown unless I paid in full $803.82 upfront. She took my measurements while I was in a thick sweatshirt. She insisted that I was a size 14 even after I told her I never wore a size 14 in my life. She clearly enforced that she was in this business for 9 years, she does this all the time, and she has the best seamstress(s) on Long Island. She assured me everything would be ok & that there would be no problem with the alterations. Feb '13 when the gown came in, it was ridiculously too large, all the beading was hanging off & when I made my first appt with her seamstress, she never showed up for my appt at her store. [redacted] was no where to be found after several attempts by her staff. I was told that she was probably out shopping and she does this often. The employee put me on the phone with her seamstress & she advised me that with the beading hanging off and gown so big to leave it there because she didn't want the responsibility of all the work that had to be done. Finally when I reached [redacted], she told me "What do I expect? These gowns are made in China." There is a lot more to this ordeal and the events that occurred. There isn't enough characters to write. I had 5 fittings with another of [redacted]'s seamstress' & the week of my son's wedding. She could not fix the waist to fit me properly. I had pointed out from day one & made it clear to everyone involved, the waist is what I wanted fixed. It was so bad, beading missing & popping off, ZIPPER #3 broken in up position. I had to wiggle out of the gown that way. I never got to wear the gown & it was never altered properly. The gown could not be altered. [redacted] dismissed the whole situation and left it with the seamstress to handle. I had to go to Bloomingdales 5 days before my son's wedding & buy a gown off the rack, Size 8!Desired Settlement: I would like a full refund. $803.82 for the dress that was never worn and ordered too big to even alter.$300.00 for the seamstress, who was paid for alternations that she attempted to do but could not do. $1,103.82[redacted] is responsible for at the very least the cost of the gown she insisted on ordering in the wrong size.

Business

Response:

To Whom It May Concern:

In defense to the customer complaint, we at Merrily Couture special ordered a designer gown with the customer's signature for the special order/final sale. The customer signed off on the size and color when the dress was ordered. She had all tailoring done outside of the store so it could be worn in time for her son's wedding on June **. Now, over a month after the wear date and having the dress altered, she wants her money back from Merrily Couture.

Before the dress was actually ordered, the customer tried on the same dress in a size 8 at the store. The dress did not fit her and we measured her into a size 14. I n reference to the complaint made, the customer states, a size 8 was tried on and there was a gap of 3-4 inches where it would not dose ... We a re glad she states this in the opening statement, admitting at the time of ordering on 1/** that she was not a size 8. I n her complaint she proves us to be correct in our decision ma king for ordering the correct size. She states on 1/** she was not a size B with a 3-4 inch

gap but by June she was fitting into a size 0. Throughout our testimony of events, we feel fraud is trying to be committed here. It is proven by her course of action from our testimony as witness to her agenda. Her dates are also Incorrect. We took the order for the dress on 1/** as a special order; it ca me in on March [redacted]. She paid in full for the dress by February **, not until that point was it ordered. We have her signature on the 1/** invoice to special order the Terani dress, # E1119, Antique Silver, in a size 14. Her measurements are also included on the invoice. On the

invoice it states In Store- Special order as well as special occasion - final sale. We also have noted, specific dates of when we called her regarding the dress because she needed to try it on and refused. The dress left the store, was altered by her seamstress, was worn to an event and the customer has the gown. The customer has this dress in her possession for over three months. We are not responsible for alterations. Our policies are clearly stated throughout the store. The wear date was J u ne ** A com plain t was made over a month after the wear date. We do not accept returns. All sales are final. The dress certainly was worn and wants to get a complete refund for a very expensive dress. We feel fraud was plan ned from the very beginning.

There are specific guidelines and store policies, we must go by when ordering a dress. Our store policies are posted through out the store, as well as explained at the ti me of ordering. When ordering a dress, we measure the customer, as well as have them try on the same designers dress. so we can take in to consideration how their dress, will physically fit when it has been ordered. Sizing a customer and

comparing their measurements to the size chart , according to the chart, there is a 1 inch difference per size - in the bust, waist and hips, from one size to the next. The designers tell us, to order according to the largest measurement, as well. This customer admits, she was not a size 8 at the ti me of ordering and there was at least 3-4 inches that could not be zipped up. So, even if she was a size 10, (which she was not), we would have been able to completely zip her into the dress. The size 10, although would have been a very tight fit and buckled in unwanted areas. However we could only zip u p this dress, to the end of the rib cage, leaving a very wide gap, showing a difference of 3 sizes. She has a broad, wide back and a large bust. Not to insult anyone, however l even ruined the zipper on this dress, by trying to force the dress dosed, to fit her into the size 8 dress. The zipper separated itself from the fabric. She understands how wide this gap was and how the size 8 was not physically fitting her. Before ordering, we went over the measurements in detail, as she tried the dress on for different family members.

My point is in agreement with her statement that, with physically trying on the size 8 showed a 4 inch gap in the width of the zipper (going d own her back) proves she was no where near a size B. According to the size chart, it is a one-inch difference per size, so a minim u m of 3-4 inch difference puts her into a size 14. (Size 0 = 1inch difference, size 10 " 2nd inch, size 12 = 3 inches and finally a size 14 = the 41h inch in difference). We measured accurately, and according to the size chart, as well as trying on the dress, she would fit in to a size 14. The size chart, confirmed the minim um of a 3-4width gap I n difference, from the size 8 - 14. So, our accuracy in determining the size was actually proven and the reason why the 14 was ordered.

She signed off on the size 14 on 1/[redacted] I nvoice. Also, in her own words, she says, she was not fitting into a size 8 in January and by June she was a size O? So, why are we responsible for her losing weigh t and thus giving a refund on this dress? She has the dress, it was altered, worn to the wedding and has not been in our possession for months.

As stated earlier, on January [redacted], she ordered the dress and we have a signed

copy with her signature to order a Terani, style # E1119 in the Antique Silver, size 14. She could have signed off, to special order the size 8... So, why didn't she? She decided to go with the size 14. We only recommend the size but ultimately we order what the customer wants. We are special ordering their dress. However, special orders are a final sale unless the dress is damaged.

Al3o, it is part of our store policy for customers to pay for their special orders in full. It is part of the ordering process, just like when we, measure, confirm the fit as well as the size .:it the time of ordering. Each time she was here, we gave her

individual personalized attention. For many hours, we helped to dress her, went over the fit of the gown and the style. She was given complete customer service. Part of our store policy, includes when the dress arrives, we call the customer and ask to please come in and try 0n their dress. S o, if there are any damages the dress can be returned. Designers give only a window of three days to return a truly damaged dress.

When the dress arrived on March [redacted], we called and told her the dress arrived at the store, to please come to try on the dress and check it over. She expressed, from her mouth to god's ears, that she did not want to try on the dress yet because she was losing weigh t. She d id come in to the store a few times, looked I t over and was pleased. She just did not want to try it on.

For example, on on e occasion, she came down to the store, only to pick up the optional straps that cam e with the dress. She explained that she needed them to use as a color swatch; although at a later date, we over heard her, lies, saying she never Received the straps and claim the dress never came with them. We could not believe what we heard because we gave them to her. There was even a 15 minute conversation with her as the straps were handed over, but she claims that never happened; We took the straps off the dress in front of her. A t this time, we made sure she looked over the dress. She expressed how beautiful it was. During the

conversation, she ta ked about the difficulty losing weight and said, to just leave the dress hanging the back.. She decided to wait on alterations because she wanted to lose as much as she could. She said, I hope that I don't mess u p the dress by losing so much weight! But, we are told, this never happened either and we a re all fabricating this? Never! We are honest and truthful! I t seems like, there are those people who take our kindness for a weakness.

Also, we explain to our customers, when it comes to alterations, we recommend dressmakers in the area. We do not get a percentage. Alterations are completely separate from our store. We are a separate corporation and only recommend a tailor/dressmakers. We give out the names/ phone numbers & addresses and most times, appointments are scheduled between the customer and seamstress. From what we understand there was a miscommunication with the seamstress. The appointment that she set up with the seamstress was for a different day than what she though t. The sales girl, Shan non tried helping this customer, the best she could

when she came in to the store. She was screaming for 1hou r because the seamstress missed her alterations appointment. Shan non was very nervous and did not know what to do because of her whaling and carrying on at the counter. [redacted] called the owners/manager who spoke to this customer by phone to help resolve the situation. It is such a hysterical fabricated lie, and so outrageous for her to accuse the owners of shopping when they were at the store within the hour to resolve

this ... All we tried to do was calm her down and rationally help her. Honestly, how dare someone be accused of committing a crime of shopping? We a re open seven days a week from 11am until 8:30 pm. We a re at the store until 11. pm every night, during prom season. When the manager arrived at the store, [redacted] was crying and shaking because of what this woman did to her. We are not used to being mistreated. We have a very good reputation and a re known through the a rea. We are not out spoken and are not known to mistreat our customers, so some people push the envelope and find this as our weakness.

However, we expressed that we felt bad that the seamstress missed the appointment and apologized on the seamstress's behalf although it had nothing to do with us. Alterations a re separate from our store and we are not responsible. It is only a curtousy for the customer. We realized now, that her whaling and screaming had nothing to do with the seamstress missing the appointment,. She knew it was going to be costly to alter the dress because she lost weigh t This was the reason why she decided to leave the dress here for an extended period of ti me and alter the dress closer to the wear date. Not until the time of alterations, did she complain to the seamstress, about the size 14; because she did not want to spend the money on alterations. She was looking for a way out of paying for the alterations. She knew what she was doing by not trying on the dress when it came in because she lost weight by June. She wanted us to be responsible. If there were any concerns with the dress, why was the dress left hanging here at the store without trying it on? She opted against the designer and defied store policy. We explained, we go by your measurements and what size you are physically a t the ti me of ordering. So, if at the time of alterations, if the dress is too big or small, that is not our responsibility. We told her, it does not matter how much you take in because a dress can usually be down sized. However, tile reverse cannot always occur. She did not like hearing this, but it had to be explained because she refused to try on the dress when it came in. She signed off on the size. I t was expressed and invoiced that all special orders arc a final sale. The dress was not damaged. If there were a mini m um amount of any loose beading, we would take ca re of it The dresses are shipped from across the sea and made in China so if beads are loose we will fix it. She cannot misconstrue our words. When it came in, she was content with the dress and refused to try it on. She looked it over and was happy with it. She knew from the beginning what she was planning and deliberately went against policy, by refusing to try on the dress to hide the weight loss and in turn blame us. However, she said it herself.. she was not a size 8, with a four inch gap that the zipper could not be zipped but by June she fit in to a size 8.

Keep in mind again, we have to go by specific guidelines From the designer when placing a special order. The designers, as well as the dressmakers greatly express, that a dress is altered to fit your body. We were calm and tried accommodating this customer the best way we k new how. We told her, we couldn't help her if she was going to continue the verbal abuse with the staff. She would not be allowed back l n the store, if the verbal assault continued. Numerous times, she was told, if she does not behave and act rationally than she will not be allowed in the store and the seamstress would not see her either. [redacted] did not deserve to be cursed out because the seamstress, (which has nothing to do with us) misunderstood the day and time of the appointment. Alterations have nothing to do with our store.

Appointments are between the seamstress and the customer. The seamstress is solely responsible for the work on the dress. What did our store do wrong? She signed off on the size, she lost her weight and now by June she fit into a size 8. The

dress was a special order and a final sale. It di d not com e in damaged. She made her appointment for alterations closer to the wear date because she was losing weight. In her statement, she states, she was not a size 8 in January and now in June she is, so why is this our problem? We went over and beyond for her.

On the phone, the owner we recommended another tailor that was located at a cleaners, in the a rea, Unique Cleaners. Shan non called the cleaners, set up the

appointment for her, while she was screaming at the counter. [redacted] gave her directions and this customer refused to go there. She demanded for a seamstress to come to our store. She was screaming and uncontrollable for an entire hour. We recommended her to see [redacted] from Unique Cleaners in Setaukett but she refused.

We never had a customer mistreat us like this for something that we did not do. I n the present moment, we could not understand why she was screaming and so upset? But we later understood that it was because she lost weight didn't want to pay for tile cost of alterations, wore the dress and a month later wants a complete

refund. This complaint proves this but she is also committing fraud. She had a motive for refusing to try on the dress all these months. [redacted] had a panic attack because of her screaming. She had to sit in the back and concentrate on breathing.

We made calls all over LI, accommodated her and had a seamstress from Evas Boutique, drive 45 minutes to our store to do the alterations for this customer. The seamstress she made arrangements with supposedly misunderstood the date of the appointment and d id not do the 1st fitting; however she did not try on the dress prior to the first fitting, so how could she be so irate? An act of Fraud.

After the initial pinning, the seamstress and herself, made arrangements for the next alteration appointments at the seamstress's studio. After a few weeks, it was expressed to us by the seamstress, this customer was extremely difficult to

work with; she would not go to her studio for the final fitting. She said, she worked so hard on this dress in order to please her. The seamstress completed the

alterations and fitted this dress to her body. The customer expressed to the seamstress, she was satisfied and ultimately did love it. The customer was grateful. From what the seamstress said, lt was minor final touches that were needed for the very last fitting. She did this woman the favor and went to her customer's home. It was very nice that she accommodated her customer like this. I am sure the seamstress thought her customer would have been even more grateful. However, after being praised at the past fitting appointment, now when the dress was brought to her customer's house, the woman was so disappointed and hated every aspect of the way the dress looked. She expressed her dislike of the tailoring, workmanship and over all felt the seamstress was not qualified. Imagine this being said to a person and the mind game, after how hard they worked? The seamstress, was so distraught because the dress was a perfect fit to her body. The fit and cut of the

dress was not altered from the prior fittings. It was final touches, like fixing beads, hanging threads, hook and eyes and the trimmings of the dress. The customer did not want to pay the dressmaker for the workmanship performed on altering the

dress. She wanted to get away with not paying for alterations and was upset that she had to pay for the amount of alterations. We were mortified with what we the dressmaker wen t through. We were very embarrassed because this dressmaker became a victim.

We felt terrible for the seamstress because of the type of woman she had to deal with. Regardless of what happened between the seamstress and this person, we are not responsible for the outcome of alterations. We do not oversee

alterations and do not get a percentage. We can only recommend on the dress makers in the area. This seamstress expressed that she could not understand what more did she want from her, when she did her job and the dress was completed.

The dress fit the way it was supposed to on her body. In defense for the seamstress, she is a dressmaker with a degree from Paris. We cannot imagine, after all that was don e for her, she talks bad about this lady. Bu t, this customer has bad mouthed everyone who has gone over and beyond for her. It is seems to be pan of her character. The seamstress could not understand what had changed from the last appointment until the final fitting because it did not make sense to her. The seamstress, felt terrible for us because of the horrible things this woman said about

our store in her company. She witnessed how we handled the situation in our store and said in our defense, the care of the customer was incredible. After speaking with our attorney, [redacted], actually, he informed us that deformation of character and verbal assault Is a crime, especially when people verbally harm, abuse, assault, Ile and cheat others for their own benefit. Next ti me, the police must be called so charges can be filed.

We here at Merrily Coutu re, want to make it clear, this was not our in house

seamstress. We have signs posted that alterations are separate from our store. We made phone calls all over Long Island to satisfy this customer because of the verbal attack we were experiencing. We wen t over and beyond to satisfy her. However, we have the right to feel after our experience, there are ulterior motives. Again, we recommended other businesses in the area such as spas, hair & nail salons, photographers, DJ's and Limousines to provide services for customers needs. We do not make a commission and these people who provide a type of services a re not part of our store. We are a separate corporation, and have a different tax ID number. We do not get a percentage off of alterations either. WE have nothing to do with the alterations a re not responsible for the dress once it leaves our store. If there is a problem with the alterations that is between the customer and the seamstress; it

has nothing to do with our store. Any issues pertaining to alterations must be taken

u p with the seamstress that they use. We only sell as well as special order dresses. The policies a reposted, at the front desk, in the show room as well as the dressing room for the customer. As per request, we have a list of seamstresses of where you can go to in the area. At times, as per request for the convenience of the customer, a seamstress may decide to travel to where the customer is, to accommodate the

alteration appointment. We ONLY recommend tailors/seamstress/dress makers in Suffolk County. Alteration appointments are discussed between the customer and the dressmaker. When asked to by a customer, we will call the seamstress, to arrange the fittings appointments on the customers behalf . But, normally the

arrangements a re made between the customer and the seamstress without us having to intervene. If we do call the seamstress, we do it to be courteous.

Also, another issue, now the alterations, were completed and the wear date for the wedding was June ''. This customer, makes a complaint, after the wear date? We are terribly Sony, but after all this time passing, this is unacceptable on so many levels. The dress was altered to her satisfaction until payment was required. We have not heard from her in months. We are not responsible for the dress once it leaves our store. She never called to discuss any issues with the dress before the wedding, while the seamstress had it. Al though, we would not be responsible at that point either. However, while the dress was here and before it left, she had the opportunity to try it on and go over any issues. If she was so d is satisfied and all the accommodating that we did, why didn't she come to the store to show us the dress after the final fitting? !f it supposedly didn't fit right before the wedding why

wouldn't she show us? It makes no sense. The seamstress pinned her and they made a rrangements for the fittings and that was the last that we saw of her. Did she not want us to measure her bust, waist and chest to prove that she lost the weight, if she came back here? Just like she supposedly never received the straps when there is witness to her receiving them. We even have a dated and signed invoice for her picking up the straps.

If we dismissed the whole situation, why did we repeatedly ask her to try on the dress after It arrived here at our store on 3/**? Every ti me we spoke to her from that point, she was asked but refused and chose to go against our store policy. The dress sat here in the original plastic, she waived her right to try on the dress and after looking it over, expressed her satisfaction with the dress. The dress left with the customer and she took up her fittings with now, her seamstress, on her time.

WE do not accept returns. All dresses are a final sale. We do not accept returns especially after the wear date. All this nonsense with the size is irrelevant. We do not accept returns especially after the wear date. Special Orders are a Final Sale! With all the verbal assault we experienced, if she was so unhappy with this dress,

don't you think when the dress arrived, it would've have been tried on and sent back if it was too big or missing so many beads and stones? We are a given a window of less than a week to do a return. I t could have been returned but she opted not to when she was given the opportunity. Why didn't she .come back in the store and show me the dress or so we could re measure her? But, she wouldn't want that because the dress was altered to satisfaction and the dress was worn to the wedding in the beginning of June. We are repeating ourselves here because on so many levels it is wrong. The points must not be forgotten and made clear to prove on how this is fraud. This must be made to understood, that it is a desperate act to commit a crime.

This is criminal and we are not going to be anymore of a victim. It is an expensive dress and she planned to take advantage of us from the time of the special order.

However, she does not have our wisdom and she proves our points in her statements that we a re not responsible. Thank You for that! You proved, a job well done! We stand our ground firmly here. However, we still feel abused we are active in the com munity and have a good reputation. The abuse we are still enduring is unforgiveable. We know many types of businesses, help promote and network together. Ladies love to try new products especially those going through

menopause or puberty and have skin problems. We even promoted her and handed out her business cards to people in the area, but that has severely been altered. This was a grand learning experience and now we can recognize the signs in business.

Business

Response:

We at [redacted] Couture are standing our ground and not allowing someone to take advantage and dictate to us how we should run our business. We have a signed receipt for the designer dress, color and size with her signature. The dress is a final sale. Bottom line.. She signed off on it and left with the dress. Before the wear date, not one word from this person. It is a little odd, that after the wear date, six weeks later now a complaint? No, I am sorry. The way this woman handled herself here is inexcusable. She is playing her seamstress and trying to get away with us taking the hit for an expensive dress. She is playing two sides. The dress has been out of our store for five months with no word before the wear date. This is fraud. We would like to know, how are we altering a receipt when it is initialed with our notes on it? How would she know about it when she wouldn’t be present in our store when these notes are made? Why would she have a copy of our notes on our hard copy and pink final copy if she was already given her customer yellow copy? To not understand this..is very hard to believe. I thought she was in business. We feel this person is really reaching.. Are we not supposed to make our notes, date and initial it? It only proves we were doing our job. We have store policies as well stated. We have our store policies through out the store, which was sent over with the initial response. We do not accept returns, especially after the wear date. The customer waited six weeks after the wear date to put a complaint in. Really? No store would allow that. We were never contacted during or after the final fitting that there were issues. We only referred and provided customer service to have seamstress come to the store to do the initial pinning. The seamstress that the customer used, missed the appointment and it had nothing to do with us. From what I understand, this customer changed her appointments to later dates because she wanted to loose more weight. Her actions prove, she was setting us up to try and get money back on an expensive dress. She decided to loose the weight. The seamstress has the dress, so why isn’t she taking it up with her? This seamstress is not under contract by [redacted] Couture and was only referred. The seamstress is not on our pay roll and does not work under the [redacted] Couture business. The seamstress drove 45 minutes to accommodate this woman. With the erratic behavior and assault witnessed here in the store, we would think if there was truly a problem this customer would have come into the store to show us how the dress was poorly altered. The seamstress has the dress and is taking responsibility for not being able to alter the dress than she is responsible, not us. We sell dresses here. We were only trying to accommodate a customer by having a seamstress come here to do the initial pinning. Through out her statement, she has complained about the seamstress not being the best and doing a poor job, she has the dress so she is responsible. However, we sell dresses here and go by specific instructions from the designer. We have the customer try on as well as measure and go against that designer’s size chart. The customer is still in agreement that there was a 4-inch difference, after trying on the size 8. This physically proved to her that she was not a size 8 when ordering the dress. We go by the measurements at the time of placing the order. She admits that she went down into a size 8 by the time of her fitting. This is not our problem and she needs to deal with her own inner issues. We never falsified any information on the receipt.. The receipt is noted with a date and initials for any additional information. Her signature with her measurements and the amount paid with the specified dress is on the receipt. It is up hauling to say that we are falsifying documents. I am sorry we do not need to lie. I think this person is grasping at straws. We are not going to waist anymore time.. We are repeating ourselves over and over. After 9 pages worth of information, explaining in detail of the situation and if she still does not understand than there is no helping here. Really, I can not say anymore other than Fraud is trying to be committed and she is reaching.. She complains about the seamstress not being qualified so why isn’t she taking it up with her if she has her dress? This dress has not been in our store in five months. If she was so concerned about the dress, why didn’t she try it on when it came in? Because this is all nonsense. She is trying to use us as a scapegoat. Because she knew if there were any issues with the dress, it could have been rectified within the week it came in. She is so upset over the size?, but she had no concern about trying it on when it came in. Really? Do you know, how many times we asked her to try it on? We do.. Mulitple times.. It does not make any sense. The dress came in and she had no concerns about trying it on. We called her and asked her to come in and try it on. We even have our notes dated with our inititals. Oh, but we are altering a receipt? Okay? She is really showing I.Q. The dates on the top of the receipt indicate when we called to let her know the dress arrived and to please come in and try it on. It is said, WE altered a receipt?! This shows we did our job! So, when you call a customer, you don’t date and initial your info. So you can refer back to it? This only shows that she is trying to cover up . Like we said, she said many times, I am trying to lose my weight. There are rules on measuring, from the designers and we must abide by them. We do not tell designers, how they should run there company. As stated from our store policies, all special orders are a final sale. This is the Rule from all Social Occasion Designers. Maybe, if she would have handled herself differently and was honest without having contrived a game, than she would have received better results. You do not demand a refund 6 weeks after the wear date. You know what’s funny, besides trying to return a dress 6 weeks after the wear date, when she probably wore the dress? Not once, during alterations, did she come back to the store and show us the dress or call and say what was going on. Sorry, this is complete fraud. If her seamstress was not qualified than take it up with her since she supposedly has your dress.

We had our grand opening the week of October [redacted]. Her dress was ordered in January. I have pictures of my store on [redacted] from October. I have beautiful pictures of my store from the Grand Opening. Actually every time, we got a new dress in, I had a photographer take pics of girls in my showroom, wearing the dress. I think, we can certainly prove my store was not under construction. So, this is hysterical.. again.. trying to deviate and put attention else where instead of on the True issue at hand. Should I send all those photos in too? It is only going to create more embarrassment on her part. I can’t imagine, trying to commit fraud and not addressing those actual words. Because, it is the truth and I guess, what can they say? Other false statements are brought into it, to cover up what they are doing. I would like to know what construction was being done in my store? Why would she bring that up? What does that have to do with her returning a dress five months after it left the store, 6 weeks after the wear date? She is reaching and she is trying to get away with fraud. This is a criminal act. Imagine, we are all in the same town? Wow.. Bottom line.. she had an agenda. But, she is better with actions instead of with words on paper. Her words prove her false. In her statement, she admitted to losing weight and we are not responsible for that. Why? Because we are a new business and she thinks she can rip us apart? Just to state the type of person I am: I give this homeless man $5 bucks a day at the 7/** on old town road. I have been doing that for a little over a year now. Do the math. I also, feed 10 cats at a shopping plaza behind the home goods in Port Jeff station. It costs $150 a week for over a 2 year period. Can you do the math? I hand out my money without a blink of an eye. I would not give this woman a dime, even if she were begging. This is about character: Right from wrong. It is wrong for that man to be thirsty. It is wrong for people dump their pets. I give out my money, because that is my choice on whom I give money to. We abide by our rules in our store. For her to say, that we don’t have rules is ludicrous. Just like we have a store policy for a Prom Registry; we cannot sell the same dress twice, in the same color at the particular school prom. We abide by our rules. It is the character that counts and it shows. She is been screaming, lying and trying to manipulate while knowingly destroy a new business and take advantage of a kind girl. She is trying to make up nonsense that has nothing to do with signing off on a dress that she ordered. This customer came in January [redacted] to place an order. We were not under construction. We had a rug man look at the seams on our carpet because the carpeting was pulling. I would like to know, what does that have to do with her dress? This dress cost $840 plus tax makes it $912.45. She paid $740 for the dress with a grand total of $803.82. This dress was a special order from the designer. We are told we did not do right by her? She got a $100 off on a special order from the designer. [redacted] didn’t have to do that for her. We accommodated her and kept the dress here for months when we could have charged her for storage but didn’t. She goes and lies, tells the seamstress she never received the straps! Imagine we here her lie through her teeth! [redacted] handed her the straps when she showed her the dress! She called asking for them. Oh but, we shouldn’t have noted that phone call either. We should’ve told, her we are making a note on our receipt that she got a call to try on your dress?!! It is very funny. She came in just to pick up the straps to have her shoes died against them. Wow, doesn’t this show her character and true nature? She addresses none of these issues, and not even the assault that took place. Instead of continuing to help her, I should have made a police report and had her leave the store. But we continued to help her to prove that we can do everything in our power to get her what she was demanding from us. There are lies created here to get away with what she wants. This is absolutely horrific. This is the thanks we get for taking a cut in price to accommodate her budget. She wanted a couture dress but didn’t want to pay full price for it, to wear for her sons wedding. How dare she say, we did not bend over back wards for her. She is lucky to not have charges on her. How dare she put [redacted] down, when [redacted] was in the fitting room, putting the dresses on her, taking them off as if this woman was a mannequin! [redacted] didn’t spent hours with her, every single time she came in to try on dresses. [redacted] treated you with the best customer care and you will never have that again. [redacted] dressed and undressed her in the dressing room, spent hours helping her choose, giving her a discount on a brand new dress as a special order and had a seamstress drive 45 minutes from Eva’s Boutique just to accommodate this customer? Who else would do that? Ask [redacted], (which I am sure she did), how much they would sell that dress for as a special order? Ask them to have a seamstress come 45 minutes away to accommodate a customer, because a customer is flying off the handle and doesn’t know how to handle herself as a businesswoman. Who would help someone who is verbally assaulting them for one full hour when they are not responsible for their issues? We do, at [redacted] Couture. We were not responsible for the problems with her seamstress appointments, but we took the abuse. Because that is what you do. Any other business would have thrown her out and called the police. There are many differences between us and other businesses. We have complete customer care. We have a list of seamstresses in the area and we refer customers. We do not make a percentage. If they are having issues with the tailoring than take it up wit your seamstress. She lost all that weight. We know that’s why she never came back to show us the dress after the final fitting. We could have measured her and put her back in the size 8. With the difference in size, that is on the customer not us. She chose to loose weight. She admitted to losing weight and not fitting into a size 8 with the four inch gap and was so proud of herself that she was a size 8 by the time of her sons wedding that she proved we did our jobs correctly, so thank you.. end of story. We did our jobs. We measured correctly. We do it the same way again. In regards to alterations, we do not make money on our customers. We sell dresses and are not responsible for alterations. We only refer the dressmakers when we are asked on who to use. We are all about customer service and that’s when you encounter people who take advantage. She had a problem with her seamstress appointments made with the seamstress, why didn’t she take it up with her? Why did we have to go through all that abuse, after working so hard with her? She abused us because she saw how hard we worked. Bottom line. She saw we were a new store, would take the abuse and used it against us. We sell dresses here and have nothing to do with the tailoring. We have a separate tax ID and Corporation. We do not make a commission and have nothing to do with the pricing, appointments or issues in regards to a seamstress. She had the tailoring done at the seamstress’s studio. All of her appointments were made between her and the seamstress at the studio.

We have the right to stand by our store policies and abide by them. We are not going to be bullied into giving into a person who commits fraud. We are not repeating ourselves again and again on how this woman committed fraud. We are standing our ground. We have a nine-page letter that we are not re hashing. It is obvious in black and white how this woman is deviant. In our book, this is a form of theft. Every single person who helped her, whether it was the owner, manager, sales girls or seamstress was verbally assaulted. Let this be a lesson learned for her, you treat people how you want to be treated. You treat people with kindness; you will be treated with kindness in return. Most likely, you get a very good outcome when you behave accordingly and treat people with respect. However, do not take advantage of kind people and expect them to be fools.

Also, It is funny though, after reading her statement out load we all said, she does not deny that she assaulted us! We have every right to choose not to be mistreated and verbally assaulted. We had the right and could have made 2 separate police reports. Bottom line: The dress is a final sale. WE do not accept returns, especially after the wear date. The dress sat here for months. A return is wanted after the dress has not been in our possession in 5 months. A refund is wanted, 6 weeks after the wear date. The customer signed off on a dress in the size and color chosen. She decided to lose weight and decided not to try on the dress when it came in. She left with her dress. However, she proved.. She lost weight from January to June. She wasn’t a size 8, but by June she was! Go [redacted]! It’s to bad the negligence is on her. We go by a size chart from the designer and we order according to the customer’s measurements. She physically tried it on and couldn’t zip up the size 8 dress. So, lets think us out for the 13th time. What do we do? Grasping this concept is like pulling teeth. Even though, she states it herself? The measurements showed she was a 14. She states, tried on a size 8 and there was a 4-inch gap at minimum. It is a 1-inch difference from one size to the next. Do the math. So, it is very good she understood this part. We got this far. She states, she got into a size 8 by the time of her son’s wedding in June.. so thank you for stating that, because it helps us prove our point, and shows that we are not responsible for her weight loss. At the time of ordering, she was not a size 8 and signed off on the size. The dress came in, she was called and we noted the receipt – to come in and try it on. But, she did not do so. Throughout the months, every time she was here, that’s all she kept on saying, she was losing weight. Again.. Like I said.. Again, she admits to it. She made that choice and we are not responsible for her losing weight. We are not sacrificing ourselves for her choices. We gave her the customer copy at the time of her paying for the dress. So, how are we liars? We make notes on our copies of when we speak to a customer, or when the dress arrives as well as any issues going on with the dress. Our notes are dated and include writing down the ship date, confirmation number and when it is received. We were doing our job and will not put up with the ignorance. This is exactly what it is. If there were any issues, why weren’t we contacted before the sons wedding, right after alterations? Wouldn’t she want to show us how terrible the seamstress was? She said the seamstress was terrible, so get the money back from her.

Again, Bottom Line: She signed off on the dress, left with it, had it altered, puts a complaint in 6 weeks later, after the wear date. We are not allowing someone dictated to us how we should run our business. We have our store policies posted on the front computer, on the back wall, in the show room and the dressing room. Our store policies state that all sales are final. She puts a complaint in 6 weeks after the wear date? She has the dress and most likely wore it to her son’s wedding and now wants a refund. Sorry, our business does not work like that. Why weren’t we contacted after the final fitting if the dress was terrible? Back in March, with how this woman mistreated us by her name calling, cursing and screaming, it is odd that not one word from her. It does not matter if there is a death. My grandmother died and I still had to account for myself with the designers, companies and customers I deal with. However, on the other foot, she complained [redacted] was not present, for the initial assault on [redacted] because [redacted] was shopping instead of helping her!! I think, she got to use to [redacted] being at her beck and call.. [redacted] was committing a terrible crime by shopping?!! But she knows it all. [redacted] wasn’t on the schedule for that morning, but was due to come in during the afternoon. But, this woman claims she was shopping. It was just another fabrication. We have the right to stand by our policies. We have the right to tell a customer to leave. She knew what she did to [redacted]. [redacted] told her, if she was going to continue to assault and abuse the staff, she will not have her seamstress come to our store and she would have to leave. [redacted] made sure she kept her mouth shut at that point. Rule of thumb: If you cannot afford a couture dress, you do not buy one. You do not take advantage of a store. Like I said previously, this is an act of FRAUD. Us as business owners, have to stand up to those customers who are criminals. Who protects us? This woman got a great price on a brand new dress as a special order -straight from the designer. She was given complete customer care and spent hours with her at each session. She was measured and admitted into fitting into a size 14 due to the four-inch gap that she saw. She did alterations, a month before the wear date because she was losing weight. This is why she kept on cancelling the appointment and it was not the seamstress who was cancelling. Her mother worked at [redacted] and it seems like, these people have a lot of experience in this. Why didn’t she order it from [redacted] if her mother was a seamstress there? What happened? Would they not give her a discount? Not even because her mother worked there for so many years? I wonder why? Did [redacted] have the best price and great customer service? Isn’t this why, the dress was ordered from her? She knows what store policies are, that’s why she has to throw up the rug man, whose wife is our customer; acting like she had no experience or knowledge and never saw our signs on the computer, back wall, in the show room or the dressing room.. Not to mention it’s the same policy as [redacted], where her mother worked. I wonder.. I would think, she would have had a good connection to get a couture dress cheaper from the relationship with [redacted]?

What happened? Why didn’t they order her the dress? They have in house seamstress, like her mother who worked there for so many years?! This whole scenario is dirty. This is fraud. Not one phone call after she left here, when she was in the hands of her seamstress. With the screaming she did in the store, if she couldn’t wear the dress to her sons wedding, I would think she would have tried on the dress here at the store to show us.. Nope.. never came in before the wedding.. This is rotten. Not one word from her before her sons wedding. You would think with what we experienced with her, that she would have made sure to show us how terrible the dress was as soon as she could. Actually, before the wedding, the seamstress gave testimony to us, stated [redacted] hugged her and expressed she did great work and was so extremely grateful. The seamstress never mentioned that she had the dress. So, there are lies here. Someone is trying to cover up. If the seamstress truly has the dress, because she is owning up to the workmanship on the dress and not being able to produce a finished product than she is responsible. The seamstress knows, we only referred her and is responsible for her workmanship on the dress. If the seamstress cannot alter a dress correctly, than she is responsible. However, if a customer loses weight, and goes down in size from the time of ordering the dress, that is a conscious choice and out of a store’s control. If you choose not to try on the dress when it arrives, so at that time changes to the order can be made, than again, that is a conscious choice by the customers to take it upon themselves and risk having the dress not fit correctly. This is what I do not understand, with her mother and family having worked at [redacted] as a seamstress, knowing that you were being measured into a size 14, why would you lose weight and not try on the dress when it came in? Because you wanted to lose weight and did not care about anything else and figured that we will pay for it. By experience of working at [redacted], they no store policies and they know how designer dresses run in size. She was prepared from experience. She wants our store to take the hit. It is not going to happen. However, now that I have repeated myself from the prior 9-page statement, because of ignorance, there is nothing more we can say. But we can make a hypothesis (an educated guess), from the FACTS, that when it came time to pay her seamstress she probably felt bad and didn’t want to do that to her, so let [redacted] Couture take the hit for referring a lousy seamstress. Right? Let us all be honest. But, this wouldn’t be said to the seamstress face? No, but [redacted] hugs and tells her what a wonderful job she did, while she plans on making [redacted] take the hit even though the seamstress supposedly still has the dress and is basically owning up to less than satisfactory work. But, who is to know? We never saw the final fitting of the dress, although we don’t need to because we are not responsible for fittings. From what was written here, she basically writes how she was just an average seamstress who did a lousy job. But she hugs the woman and tells her what a wonderful job she did. So, lets fabricate nonsense and let [redacted] Couture take the hit. Because she saw we busted our tails to make her happy; we were a new store and she felt, we were an easy target. She saw that we were nice people and we took care of our customers. She also saw this as a weakness. As hard as we worked in the store with her, we stand just as strong. This smells even worse. The dress has been out of this store, for five months.. We hear nothing about this dress until 6 weeks after the wear date. We are terribly Sorry, we do not tolerate fraud at [redacted] Couture. All Special Orders are Final. The dressmakers are responsible for the workman ship. The customer lost weight and caused her own problems. ALL SALES ARE FINAL!! ISN’T THAT WHAT [redacted] SAYS?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will only respond to the facts and not the accusations that [redacted] has made about me which I consider defaming. She has accused me of fraud and criminal acts in each of her responses. The facts are:

1. I have the original receipt (Copy sent to Revdex.com & Amex) which does not state final sale. My original receipt is the receipt I signed, not the one submitted by [redacted].

2. [redacted] told me to rely on her expertise since she had been in the business for so long and she would take care of everything. That is why I signed off on a size 14.

3. There is no way I could have physically lost weight to go from a size 14 to a size 8 in that amount of time AND I DID NOT. My family and friends would sign affidavits to that fact. It was discussed with [redacted] that I should NOT come back for my first fitting until April, having NOTHING to do with my desire to lose a few pounds!!!

4. I was assured that the seamstresses she worked with were the best and could do anything - After numerous alterations the dress did not fit properly and could not be altered to fit properly. I was left with no other alternative than get a gown at Bloomingdales off the rack. I have 300+ witnesses that will attest to the fact that I wore the Bloomingdales' black gown to my son's wedding and not the one that was ordered from [redacted] Couture.

5. I WAS ASSURED BY MERRILY THAT THERE WOULD BE NO PROBLEM WITH THE DRESS.

6. I was measured in a sweatshirt over my objections. I accepted that because she said she knew what she was doing!!!

7. In regard to the ramblings about my mother working at [redacted], I have no idea what [redacted] is talking about!!!! Neither my mother nor I have ever suggested that my mother worked at [redacted]. My mother has never worked at [redacted]!!!

8. Between the numerous attempts to alter the dress, the time and effort in planning my son's wedding and successfully running my own and self-operated business, I decided to deal with this matter after the wedding was over. Obviously, this situation put me under a great deal of stress, which I could not address before the wedding.

In closing, I relied on [redacted]'s expertise in ordering the dress in the size she recommended. I relied on her assurances that the seamstress could alter the dress once it was delivered. After numerous attempts to alter the dress these assurances proved to be incorrect. The dress was not worn, and cannot be worn. It certainly seems to me that [redacted] bears some responsibility for this.

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