Merv's Construction, Inc.

Complaint: ***
I am rejecting this response because: it deflects the reason for the complaintWhether an employee has years experience is irrelevant to the point that the tint job was done improperly on my car
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I do not disingenuously want someone else to pay for my predicamentI want the person at fault to payI was told that the damages were caused by the remote start device as the report from *** *** *** statesFurthermore, adam, the supervisor of technicians at *** *** ***, stated to me over the phone that the remote start device was not compatible with my car
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I
have done this already without any success Not only did I do this on several occasions, I also called and asked to speak with the owner and got the run aroundIf that is there only suggestion I would like to be refunded the money paid
Regards,
*** ***

This gentleman had no problem related to his alarm systemIt was a fully functional alarmThere was no obligation to work on the vehicle years after a purchase was madeOur labor rate is $per hourAt the gentleman's direction we disconnected his alarm systemThis service is a billable
serviceThe gentleman was not billedOnce disconnected the alarm had no further effect on the vehicleAny charges related to the vehicle authorized by the gentleman are his and his aloneWe did not authorize or suggest we would pay the charges he incurred and were in no way a party to the decision of thatNo refund, no reimbursement will be made

The gentlemen's comments are duly noted

Complaint: ***
I am rejecting this response because: This is not trueMy reason for returning seven times for this issue to be fixed was because my controllers on my steering wheel did not work after the work was completed by Mother's Window TINT to install an after market radioAccording to *** they did not know what could be wrongMy car had never had the radio removed*** continuously wanted to cut my harness to bypass the factory clip to get the steering wheel controllers workingHe even brought a technician who according to him only worked on foreign cars from *** **His name was ***. I clearly told him not to touch my factory harnessHe tried three different adapter harnesses and could never get the controllers workingI finally told him to move the aftermarket radio into my wife's SUVHe agreed and I never had a reason to check behind the radio until it stopped workingI had good faith and no reason to look behind the radio and check on the work until my factory radio that Mother's Window TINT was to install back stopped workingI am offended that these allegations are being made upI expect much more from a business which has been in the *** *** area for so longMany people such as myself trust our property and give our time to do business with this company, in return they try and dismiss any problem immediately.
Regards,
*** ***

The issue is due to the owner or one of the previous owners having attempted to do an installation themselvesWhen we originally removed the factory stereo we could see the wiring harness had been tapped (spliced) into and cut prior to arriving at our store.The customer was advised he needed
a new one but did not want to purchase one and asked us to proceed with the installation and repair his harness to the best of our abilityThe customer returned a few weeks later and now wanted the harness replaced at our costThe problem he said existed was non-existent and could not be duplicatedIn an effort to assist the customer we reinstalled his original radio and checked each and every electrical function of the car to make certain there were no problemsWe are thankful for this service from the Revdex.com as we now have irrefutable evidence the customer himself has attempted to install the stereo himself and we are convinced he damaged the vehicle prior to it's arrival at our storeThe red flag for us was him telling us not to cut his harnessWhat he didn't realize was we were installing a plug and play stereo and didn't need to cut his wires

Mr*** year old starter on his *** Altima needed to be replaced and it had nothing to do with having a remote control alarm installedCode Alarm has produced OEM alarms for *** and other vehicle manufacturers such as Honda, GM, Ford etcTheir engineers design products and
software that workRegarding the installation: Our staff for more than years have installed remote starts every dayWhen the remote start is demo started for the customer if it is hooked up wrong as this gentleman asserts it will not start the car and simultaneously it will throw a code which means the dash panel light CHECK ENGINE will illuminateNeither of these things happenedThe mechanic who replaced the starter also disconnected and removed the perfectly functioning remote start so Mr*** disingenuously wants someone else to pay for his predicament

This gentleman has issues unrelated to our workmanship that we cannot resolveA light bulb on his car goes out and he blames usHe uses his car stereo balance control improperly and blames us that his speakers on one side do not workHe purchased elsewhere a face kit for his dash that he is later
unsatisfied withNow he has an unrelated issue with an a/c control module and wants us to pay his vehicle maintainence and repairsWe do not offer a warranty or guarantee to provide future repairs to any vehicleOur responsibility ends when the customer accepts the vehicle unless the products were purchased from usIf the products were purchased from us we have limited obligations under our dealer agreement with the manufacturer

Complaint: ***
I am rejecting this response because it is my belief that I was given the w***g product and if you can't fix the shoddy install in two visits you may
want to consider a new businessI have spent over hours dealing with your poor workmanship, I have neither the time nor inclination to deal any more with such a shady businessI will also lodge a complaint with the consumer protection department for the Defense Department, as well as disputed the charges with my bank because of your deceptive practices and poor workmanship and lackluster customer serviceYour Revdex.com rating should be an F!
*** ***

The warranty is valid and in effectWhile tinting is not perfect we strive to deliver a first class serviceAny issues regarding warranty services may be presented in person with the product in question to any of our locations

Tint is covered by warrantyCustomer is free to visit any store for serviceNo refunds available after installation

There is nothing wrong with this tintBrian has years experienceWe will reinforce it to make certain

Complaint: ***
I am rejecting this response because:
Regards,
*** ***