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Merz RV Center, Inc

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Merz RV Center, Inc Reviews (1)

The week of Sept. 21st, 2015, my husband, [redacted], had went to Merz RV Center in Fond du Lac,WI. to see if they could repair our 2014 Sunseeker motorhome. After briefly telling Pat [redacted] the problem we were experiencing with the camper, he was told the camper could be repaired at Merz's. We took the camper for the appointment for repair and to be winterized on Sept. 29th. The following day, Pat [redacted] told my husband he was "Not sure what happened but it looks like some power surge hit the camper and knocked out the battery control panel." He also told my husband that he was unable to get a battery isolation relay to "troubleshoot this issue." Pat [redacted] then asked my husband if he could possibly get the parts needed. Pat [redacted] claimed "no one from Wurst Elektronik's is returning calls and Forest River isn't returning any email requests." We were unable to get parts from Forest River because we were not an "authorized dealer." After realizing Merz RV Center was not going to be able to repair our camper due to the fact they could not get parts from Forest River, we decided to bring the camper home and find someone who could indeed fix it. Merz's had our camper for four days, and upon picking the camper up, I was charged $336.78. They did winterized the camper, which the charge is $105.00. I was told the other $230.00 was for their labor. We brought the camper to them in good faith when they told us they COULD REPAIR IT. It was broke when we took it to them, and still broke when we took it home. I don't know what labor they are talking about, as they did absolutely nothing to the camper. Pat [redacted] argued with me about payment (I had my granddaughter with me) until I payed him. I just don't want this to happen to another unsuspecting customer who is told by Merz RV Center that they can fix campers when they either don't have the knowledge to do so, don't have the appropriate equipment to do so, or can not get parts from manufacturers. I payed for services unrendered and feel as they stole from us. BUYER BEWARE!!!!

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Description: Recreational Vehicles - Dealers

Address: 1140 US Hwy. 151 S, Fond du Lac, Wisconsin, United States, 54937

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