Complaint: [redacted] I am rejecting this response because:When I lost my employment I called immediately and asked Ashley to do a settlement or if they can accept partial paymentAshley told me NO! She said they don't do settlements or partial paymentThey were not willing to work with meI told them that I can see what I can doThat was the end of that conversationI kept getting rude and harrassing calls, which I still have saved! I called them back letting them know it's against my consumer rights to collect as suchI get served with papers while my mother was with me, concerned she asked what it was regardingI told her " I OWED MONEY FOR A LOAN AND NOT TO WORRY IT WAS NOTHING MAJOR" I didn't want her to stress about my financial situation! Without my knowledge she went to Mesa Financial and paid off my accountWhen I asked what went on, she told me " The gentlemen helping her was going to have her pay payments fir what I was behindShe told him she wants to pay off my accountHe gave her tge balance, the court fees, and serving feesMy account was given to my mother, which I did not want her knowing details of itMy privacy was completely brokenThere's no way that is legal! The response from Mesa Financial is not close to the truthI have voicemails of Ashley being rudeI did call to let them know that their collection process was rude and harrassing! Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because:When I lost my employment I called immediately and asked Ashley to do a settlement or if they can accept partial paymentAshley told me NO! She said they don't do settlements or partial paymentThey were not willing to work with meI told them that I can see what I can doThat was the end of that conversationI kept getting rude and harrassing calls, which I still have saved! I called them back letting them know it's against my consumer rights to collect as suchI get served with papers while my mother was with me, concerned she asked what it was regardingI told her " I OWED MONEY FOR A LOAN AND NOT TO WORRY IT WAS NOTHING MAJOR" I didn't want her to stress about my financial situation! Without my knowledge she went to Mesa Financial and paid off my accountWhen I asked what went on, she told me " The gentlemen helping her was going to have her pay payments fir what I was behindShe told him she wants to pay off my accountHe gave her tge balance, the court fees, and serving feesMy account was given to my mother, which I did not want her knowing details of itMy privacy was completely brokenThere's no way that is legal! The response from Mesa Financial is not close to the truthI have voicemails of Ashley being rudeI did call to let them know that their collection process was rude and harrassing! Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]