Mesa Properties, Inc.

This is a response to the complaint submitted on 10/14/with the assigned ID of ***After careful evaluation, we are unable to issue a refund. We do tell our potential tenants that bad credit does not automatically disqualify you from a rental property, however several factors are used
in every rental decision and we are not able to get everyone with bad credit qualified for a rental. The application, for the complainantwas processed and denied based off information obtained from the Credit Application received. All applicants agree to the `Terms of Agreement' before completing an application with us, which states in paragraph three, "Application Fee (nonrefundable)You have delivered to our representative or paid online an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperworkIt's nonrefundable.* This document will be attached to this letter. All applicants are able to request a copy of their credit report obtained by contacting the following: (This information is provided to all applicants once they are denied.)

We have researched our records aid indicate that *** *** office manager, spoke with the tenant on 10/27/at 4:PMThe repairs were already taken care of at the time of the conversation. The pest control issue is being addressed by third party professionals since 10/17/The
accounting issue was corrected on the 1st of November due to system restrictionsA vendor touched up the paint in a few wall areasThese wall areas were pointed out on the original move in date by the tenantIn any paint touch up case, the paint will not match to the exact same color as the original wall color fades and changes with timeUnfortunately, the walls will remain as they are with the touch up paint that was completed. At this time, another property manager can not be assigned to this tenantThe tenant has the personal contact information of the office manager if there is to be an issue in the future where she can not get in touch with someone, the tenant is aware to contact the office manager. Mesa Properties will not issue any form of reimbursement and will hold tenant to their binding contractWe have tried our best to rectify these issues and will continue to do so

I am rejecting this response because:
The house should have been in a safe, operable condition prior to move inI flew from out of state to do my initial walk-through of the homeAt this time the house was in poor conditionI submitted my deposit on the home with the agreement that the house would be cleaned and that specific items would be repairedI did not schedule my move in on the weekend, the scheduler from Mesa Properties didDuring inspection of the home all utilities were shot off, and I could not inspect their operable conditionMesa Properties refused to have these utilities turned on prior to my arrivalDuring this walk through with a property manager that was not assigned to this property, the pictures were out of dateI noted initial things that were wrong with the home, and once I discovered the other issues, I contacted Mesa immediatelyThere was no urgency to correct the problems in my homeI understand the difference in priority of a screen missing compared to that of a massive sewage leak into my homeUpon reporting these problems I was blamed for the damage in the home"Well none of these problems happened until you moved in," was my response from the management companyI lived in the home for days before the utilities were turned on and a water pipe that was already damaged, then proceeded to flood the home and garage with sewageI could not have possibly damaged this property in the time I had been here, nor would I purposely sabotage my propertyThere is a hose that was place through a hole in the wall, leading from the washer drainage area into the backyardThis property management company had mitigated the problem with the busted pipe line by using a garden hose to drain sewage into the backyard of the homeThis is not only dangerous to me and my families safety, but illegal as well considering that waste goes into the ground waterThis had CLEARLY been a known problem that I was not informed of prior to move inThis company should be held responsible for the damage to my property due to gross negligenceI have filed a claim through my own renters insurance and they will be investigating this issue as wellThere was an estimated 3,dollars of damage to my personal belongings due to this sewage leakMesa properties has still failed to properly fix this issue, along with the blow off valve for the water heaterThough this is not an emergent fix, it is unsafe and poses serious risk in my home considering the water heater is in the center of the home, with no way for the water to escape in the event of overheatingReferencing lease agreement:Section 4.2If, by no fault of Tenant, Premises are totally or partially damaged or
destroyed by fire, earthquake, accident or other casualty that render
Premises totally or partially uninhabitable, either Landlord or Tenant
may terminate this Agreement by giving the other written noticeRent
shall be abated as of the date Premises become totally or partially
uninhabitable. The abated amount shall be the current monthly Rent
prorated on a 30-day periodIf the Agreement is not terminated,
Landlord shall promptly repair the damage, and Rent shall be reduced
based on the extent to which the damage interferes with Tenant’s
reasonable use of PremisesIf damage occurs as a result of an act of
Tenant or Tenant’s guests, only Landlord shall have the right
of termination, and no reduction in Rent shall be made.Section 7.1Step 3: You will receive an email from Mesa Property Management Inc. in
the coming days regarding utility tunoticesWe will need gas,
electric, trash and water utility account numbers BEFORE you can take
possession of the homeIf a utility is included with
the property it will show in section of your lease - No utilities were on prior to taking possession of the home - thus explaining the issues with the home after inspectionMesa refused to "take the time to turn on utilities at the home"*** ***

This letter is to address the message that we have received for the Complaint ID 12634318.All our move in appointments are scheduled according to the tenant’s requestsThe tenantrequested a weekend since they were unavailable during the weekdaysWe always prefer tomove tenants in on a weekday, but in this case the tenant requested a SaturdayTenants havedays after their move in to take their own pictures and submit them to their property managerso we can add it to their filesIt is not Mesa’s responsibility to turn on utilitiesUtilities aretenant’s responsibility.Tenant was notified on 12/27/via text, by ***, that the home would remain in the samecondition as they viewed itThe tenant later stated that she was fine with that and the lease willbe signed and the security deposit was paid that same dayTenant viewed the home beforemoving in and was aware of the condition and agreed to enter into a contract.The home was in operable condition to our knowledgeThe prior tenants did not give anycomplaints or service requestsTo our knowledge the home was in rent ready conditionTheissue with the laundry was unknown as the house was vacant until someone was placedOncethe issue was found, Mesa assigned vendors to repairAs stated before, these repairs werecompleted in a timely manner.Section of the lease states that if the “premises” is uninhabitable by natural causes, thentenant or owner can terminate the contract, which is not the caseThe “premises” is habitable.The tenant claims that there were damages to the tenant’s property, which we have yet toreceive any photos of or any receipts of such replacements, and the lease states that if thetenant’s belongings are damaged, then the owner is not responsible for repair. Per lease on Section “ Tenant’s or guest’s personal property and vehicles are not insured byLandlord , manager or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain,water , criminal or negligent acts of others, or any other cause Tenant is advised to carry Tenant’sown insurance (renter’s insurance) to protect Tenant from any such loss or damageTenant shallcomply with any requirement imposed on Tenant by Landlord’s insurer to avoid: (i) an increase inLandlord’s insurance premium or Tenant shall pay for the increase in premium); or (ii) loss ofinsurance.”Our records do not show any texts, emails, or service requests for any other repairs neededItis tenants responsibility to notify their property manager or send in a service request with anyand all needed repairsTenants are able to submit service requests online through their onlinetenant portalWhich is the same online access where the online payment was made forFebruary’s rent.If tenant would like to send in an email with the list of repairs, then they can send it to my [email protected] and I can personally make sure that the “habitable” repairs arecompletedI recommend all service requests to be submitted online since they are recorded inour system.No such compensation will be given to the tenant for any of the “damaged” property as they arepersonal property and the owner is not responsible per lease.We have tried our best to rectify these issues and will continue to do so

I am rejecting this response because:They will not issue me a refund.I want my 90 dollars back.I do not accept their reasons for denying us. Recently after Mesa denied our applications, another rental company approved our applications, and we were approved to rent a house.

We have researched our records and indicate the the repairs have been completed in a timely manner. Theywere completed within the time frame that the vendors were available. All issues were repaired same day orthe following. (Which we have no control of as they are not Mesa Properties employees.)Per...

lease agreement on Section 2.4 “ Tenant has examined Premises and, if any, all furniture, furnishings,appliances, landscaping and fixtures, including smoke detector(s). Tenant acknowledges these items are cleanand in operable condition. Tenant will provide Landlord a list of items that are damaged or not in operablecondition within 10 days after Commencement Date, not as a contingency of this Agreement but rather as anacknowledgment of the condition of the Premises.”All issues have been repaired. A refund of the owner’s held security deposit will not be issued.Mesa Properties Inc. will not provide compensation for damaged furniture.Per lease on Section 4.3 “ Tenant’s or guest’s personal property and vehicles are not insured by Landlord,manager or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal ornegligent acts of others, or any other cause. Tenant is advised to carry Tenant’s own insurance (renter’sinsurance) to protect Tenant from any such loss or damage. Tenant shall comply with any requirement imposedon Tenant by Landlord’s insurer to avoid: (i) an increase in Landlord’s insurance premium or Tenant shall pay forthe increase in premium); or (ii) loss of insurance.”We have tried our best to rectify these issues and will continue to do so.