Mesa Travelodge

Dear Dispute Resolution Consultant, I am replying on behalf of Travelodge MesaWe apologize for the late responseI was hard for us to find out the reasons of check out after one year. One thing is very clear that hotel did not charged the guest anythingThis reservation was
prepaid through ***We don't even have guest's credit card to chargeIf they have seen their credit card statement they could have find out that *** is charging them and not TravelodgeIf they will show us the copy of statement that shows the transaction that Travelodge had charged them I will refund them right away without any question. Thanks Sincerely, Hetal B*** (Travelodge Mesa)

Dear Dispute Resolution Consultant, I am replying on behalf of Travelodge Mesa. We apologize for the late response. I was hard for us to find out the reasons of check out after one year. One thing is very clear that hotel did not charged  the guest anything. This reservation was...

prepaid through [redacted]. We don't even have guest's credit card to charge. If they have seen their credit card statement they could have find out that [redacted] is charging them and not Travelodge. If they will show us  the copy of statement that shows the transaction that Travelodge had charged them  I will refund them right away without any question. Thanks Sincerely, Hetal B[redacted] (Travelodge Mesa)