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Meslin Pediatric & Family Dentistry, P.C.

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Reviews Meslin Pediatric & Family Dentistry, P.C.

Meslin Pediatric & Family Dentistry, P.C. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However would like to point a few things out from the businesses response. If they checked their records my son is not an early 3 year old he will be 4 years old this September. I'm an early childhood educator and my son along with most 3 and 4 year olds can voice their needs which the business states they can't. 
I would also like to address that we brought our son in with a concern that he may have a [redacted] with a back molar and that's the tooth they x rayed twice. So I'm not sure where their getting their info when stating a child does not gag on a front tooth x ray. Clearly they have their info wrong. 
Lastly I am still not sure why they never responded to the fact that why anyone in that office put their hands on my child's forehead to force him for a second x ray. The second shoud have never been take when he was clearly showing and talking that he was scared.  
This morning my son had another visit with another pediatric dental company and it went wonderful. For the record they gave us a tour, talked with us and our son on what would be going on during his visit, showed him the tools they used. Not only did they do an exam they were able to get a cleansing done. With that said they did not do an X-ray as they could clearly see our son had a [redacted] without an X-ray. They also told us he did not need a root canal but a simple filling. They also addressed to us that the [redacted] was in fact on one of his back molars which we knew. So I'm not sure why in the above response they say front tooth now. It is clear that they did not pay attention during the visit and simply rushed is through and did more than one X-ray for money purposes. 
We are thankful for the response and thankful for the full refund. We are sad that this experience happened and hope that after our addresses concerns better practices will be put in place for future patients attending Meslins office. 
We would like a COPY of some sort for our record that states we will be giving a full refund. It can be mailed to us at [redacted]. 
Sincerely, 
[redacted]

As a parent, I understand how difficult it is to see your
child cry.  That being said, however, the
parent must understand the limits of a 3 year old’s understanding and attention
span.  This child was given an
age-appropriate explanation of what the doctor would do – “look at your...

teeth,”
and “take a picture of your tooth.” 
Tears are a normal reaction for any 3 year old as they lack the
vocabulary and maturity to express their feelings in words.  Sometimes it is difficult for parents to
allow the doctor to engage the child without answering for the child or
interrupting the doctor with their interpretation of what was said.
 
Radiation safety protocol necessitates that anyone not
involved in the x-ray be out of the room. 
If the parent needs to stay, they need to be properly shielded.  An x-ray of a front tooth does not trigger a
gag reflex, as the film only goes directly behind, and touching the front
teeth.
 
When an x-ray is needed for proper diagnosis, and cannot
be obtained due to the child’s behavior, we give the parent the different
scenarios of what treatment may be needed once the decay is removed based on
what we can see in the child’s mouth. 
One possible scenario is the need for a [redacted] – a type of root canal
performed on a primary (baby) tooth, if the decay (infection) has spread to the
tooth’s pulp. The parents were also shown examples of the different
restorations used after the [redacted].
 
The mother stated she would not allow the child to be
treated with local [redacted] or [redacted], nor did she want a crown, and
told the doctor what treatment she felt should be done.  By not using a local anesthetic, the risk of
the dental procedure causing the child pain is very high.  The association of pain with dental
procedures will create a dental phobia.
 
A parent cannot expect any doctor to forego their
training and agree to treat the patient based on what the parent has read
online or heard about from others.  While
there is much valuable information online, each patient must be treated according
to their needs and acceptable standards of care.  When the parent demanded treatment other than
that standard of care, and in view of the drastic difference in treatment
philosophy, the doctor suggested they might like to go for another
opinion.  They then walked out without
any further contact with clinical or business team members.
When the child’s visit was completed, an insurance claim was sent
electronically.  As that was done before
the parent refused to pay, the claim was not retrievable, so the money paid by
the insurance company has been returned and the full charge written off.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However would like to point a few things out from the businesses response. If they checked their records my son is not an early 3 year old he will be 4 years old this September. I'm an early childhood educator and my son along with most 3 and 4 year olds can voice their needs which the business states they can't. I would also like to address that we brought our son in with a concern that he may have a [redacted] with a back molar and that's the tooth they x rayed twice. So I'm not sure where their getting their info when stating a child does not gag on a front tooth x ray. Clearly they have their info wrong. Lastly I am still not sure why they never responded to the fact that why anyone in that office put their hands on my child's forehead to force him for a second x ray. The second shoud have never been take when he was clearly showing and talking that he was scared.  This morning my son had another visit with another pediatric dental company and it went wonderful. For the record they gave us a tour, talked with us and our son on what would be going on during his visit, showed him the tools they used. Not only did they do an exam they were able to get a cleansing done. With that said they did not do an X-ray as they could clearly see our son had a [redacted] without an X-ray. They also told us he did not need a root canal but a simple filling. They also addressed to us that the [redacted] was in fact on one of his back molars which we knew. So I'm not sure why in the above response they say front tooth now. It is clear that they did not pay attention during the visit and simply rushed is through and did more than one X-ray for money purposes. We are thankful for the response and thankful for the full refund. We are sad that this experience happened and hope that after our addresses concerns better practices will be put in place for future patients attending Meslins office. We would like a COPY of some sort for our record that states we will be giving a full refund. It can be mailed to us at [redacted]. Sincerely, 
[redacted]

Review: On July, 2, 2015 our son visited Meslins office for the first time as we thought he had a [redacted]. This was his first visit ever to the dentist. This visit was told it would be an exam only. At our visit my son who is 3 years of age was not explained by the dentist or assistant while he was. He was placed in the chair and immediately looked at with still no explanation to why he was there. He was scared and started to get upset. They wanted to take an ex ray of his tooth and asked both my husband and I to leave the room which we were surprised as my son was already nervous. From out in the hallway we could see our soon getting upset and crying as the dentist and assistant were placing the X-ray piece in his mouth to bite down. Still not explaining to him what was going on. Our soon startin gagging and was very upset and screaming. We asked if maybe we should just hold off as this was his first experience and we wanted him to feel comfortable coming back to get the tooth filled if needed. They insisted on another X-ray and begin to take another with him screaming. Finally my husband walked into the room and had our son sit on his lap. When then the assistant places her hand on my sons forehead pushing his head back to take the X-ray. I then walked in and asked them to stop. He was getting to upset and still gagging as they were forcing him to bite down on the X-day piece. He was scared. With two sets of X-rays the dentist told is she could NOT read them clear but suggested a [redacted] which we were in shock. We expressed concern and confusion on how and why they suggested this with not being able to read the X-rays. She then told us to get a second option and we left. They were very rude. I called twice to finally get the owner Dr. [redacted] to call me back who showed NO concern from our experience and told me he doesn't handle the children's section of his office. I said this was his practice entirely and he's staff handle this visit poorly and in appropriately. He keep saying he didn't handle and what did he want from me. I expressed we were not paying for the visit or X-ray. He chuckled and said fine. We were billed. This is an awful business that deal with children and my son is now fearful of the dentist. They handled him unprofessional and we are not paying for this. Their hands should have never been on our son. They should have just waited and had us come back so our son was comfortable.Desired Settlement: Our insurance was billed and we would like this reversed. We are not paying for this visit

Business

Response:

As a parent, I understand how difficult it is to see your

child cry. That being said, however, the

parent must understand the limits of a 3 year old’s understanding and attention

span. This child was given an

age-appropriate explanation of what the doctor would do – “look at your teeth,”

and “take a picture of your tooth.”

Tears are a normal reaction for any 3 year old as they lack the

vocabulary and maturity to express their feelings in words. Sometimes it is difficult for parents to

allow the doctor to engage the child without answering for the child or

interrupting the doctor with their interpretation of what was said.

Radiation safety protocol necessitates that anyone not

involved in the x-ray be out of the room.

If the parent needs to stay, they need to be properly shielded. An x-ray of a front tooth does not trigger a

gag reflex, as the film only goes directly behind, and touching the front

teeth.

When an x-ray is needed for proper diagnosis, and cannot

be obtained due to the child’s behavior, we give the parent the different

scenarios of what treatment may be needed once the decay is removed based on

what we can see in the child’s mouth.

One possible scenario is the need for a [redacted] – a type of root canal

performed on a primary (baby) tooth, if the decay (infection) has spread to the

tooth’s pulp. The parents were also shown examples of the different

restorations used after the [redacted].

The mother stated she would not allow the child to be

treated with local [redacted] or [redacted], nor did she want a crown, and

told the doctor what treatment she felt should be done. By not using a local anesthetic, the risk of

the dental procedure causing the child pain is very high. The association of pain with dental

procedures will create a dental phobia.

A parent cannot expect any doctor to forego their

training and agree to treat the patient based on what the parent has read

online or heard about from others. While

there is much valuable information online, each patient must be treated according

to their needs and acceptable standards of care. When the parent demanded treatment other than

that standard of care, and in view of the drastic difference in treatment

philosophy, the doctor suggested they might like to go for another

opinion. They then walked out without

any further contact with clinical or business team members.

When the child’s visit was completed, an insurance claim was sent

electronically. As that was done before

the parent refused to pay, the claim was not retrievable, so the money paid by

the insurance company has been returned and the full charge written off.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However would like to point a few things out from the businesses response. If they checked their records my son is not an early 3 year old he will be 4 years old this September. I'm an early childhood educator and my son along with most 3 and 4 year olds can voice their needs which the business states they can't.

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Description: Dentistry - Children, Dentist - Orthodontist, Dentistry - Cosmetic, Teeth Whitening Services, Dental Hygienists, Dentists, Dentist - Periodontist, Dentist - Dental Implants, Dentist - Prosthodontist, Dentist - Sedation, Offices of Dentists (NAICS: 621210)

Address: 60 Church St, Yalesville, Connecticut, United States, 06492

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