Messiahic Inc.

Greetings~
This customer was using our services to process credit card transactions.
The customer incurred fees from processing payments However, when it came time for the business to pay for these transactions, their accounts rejected
numerous timesThis ultimately led to our decision to close their account upon settlement of funds owed (despite the customer's protests to keep the account open)As it was towards the end of the month, the actual closure of the account missed the final cutoff window which incorrectly resulted in an additional monthly service fee that should not have been chargedOur support department immediately agreed to issue a refund; these refunds are normally settled at the end of the monthThe customer was unhappy with this response and called to complain to a supervisor asking that the refund be expedited; the supervisor agreed to expedite the refund The refund was issued as of yesterday 1:pm:
Status:
(Refund)
Date/Time: 12/14/01:PM PST
Explanation: Approved (00)
Capture Amount: -$Transaction Id: 19***Despite meeting the customers requests, they filed a complaintWe feel we have already addressed this customer's complaint and request that the Revdex.com remove it from our fileWith kindest regards,
E*** ***

Review: The company billed me for an account that was closed over 30 days ago and wanted me to wait 30 days to get my money back! Really! It didn't take them 30 to get it from me. They were very rude on the phone and talked to you like you were beneath them. I asked for a copy of our notes and they refused. I will never do business with them again and will never recommend them to anyone!Desired Settlement: I would like my money back expeditiously and a copy of this complaint made public.

Business

Response:

Greetings~