Metabo Matrix

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I also received emails from the business that says that they have/ are refunding my moneyThank you for you assistance Regards, [redacted] ***

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and unfortunately, we are unable to refund over daysWe apologize for the inconvenience

I just received the email about Complaint ID # [redacted] being closed and I would like to provide a rebuttal to the company's response to my complaint I have NEVER received their refund from 12/24/ That is why I have filed this complaint I had a call with them and spoke with a supervisor named Brandon Aon 1/3/and he told me that he would not re-issue the refund even though I can prove and my bank can prove that no refund ever came through for $ My bank is pursuing this matter as a fraud investigation also just for your information Please call me if you have any questions - [redacted] .Thank you! [redacted] **

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution, the account has been refunded the account in full, on 12/24/ Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full
Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

I do not accept this resolution, as it is not a resolution at allMy reasons:Legitimate businesses refund money upon cancellation of the order and return of the product This company did not do that I waited days for the refund to show up on my card and when it did not, I began callingThe consumer should not have to beg to get his/her money returnedI have been lied to times by "customer service" reps from this business: On 11/16/16, I called and spoke with "Cassandra" who told me that my credit card would not allow them to process a credit to my accountShe stated they would mail a check to me The check never came Lie #1. On 1/7/2017, I spoke with "Simone" who stated that they had issued a refund to my credit card company on 11/24/And that "the credit card company didn't process it" I checked my account balances for November and December, I called my credit card company, ***, and was told they had never received anything Lie #2. After speaking with ***, I called again on 1/7/and spoke to "Sulema" who said that she issued a credit to my card - and there still is nothing there(Lie #3) After this call is when I decided to contact the Revdex.com.This people who run this organization are thieves

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and our records show we have refunded the account in full on 12/24/ I hope you have a great day!

I just received the email about Complaint ID #[redacted] being closed and I would like to provide a rebuttal to the company's response to my complaint.  I have NEVER received their refund from 12/24/16.  That is why I have filed this complaint.  I had a call with them and spoke with a supervisor named Brandon A. on 1/3/17 and he told me that he would not re-issue the refund even though I can prove and my bank can prove that no refund ever came through for $49.95.  My bank is pursuing this matter as a fraud investigation also just for your information.  Please call me if you have any questions - [redacted].Thank you!  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The transaction is pending in my checking account.
Regards,
[redacted]

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and unfortunately, we are unable to refund over 180 days. We...

apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I also received 2 emails from the business that says that they have/ are refunding my money. Thank you for you assistance.
Regards,
[redacted]

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 21 Day Trial, which begins the date of the...

order. You have 21 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 21 Day time frame, we charge you the full price for the product that you ordered.As a courtesy to the customer, we have issued a full refund for the charge of $59.95 and the shipping cost of $4.95  placed on there account in good faith that the customer will return any products as agreed when contacting a Representative on 05/01/2017 to the following address:[redacted]Phoenix, AZ 85038 I hope this resolves your concern today I hope you have a good day!

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution, the account has been refunded the account in full, on...

12/24/16.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear  [redacted], I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product...

we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!