Metabolife

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I still find it laughable that this company refuses to accept any liability for the delay in transfer The email address you continued to use did not match the applicationCheck the file, check the phone call tapes where the employee admits that it doesn't matchIt's amazing that in business days I accomplished what you weren't able to do in days...all with a simple phone call or twoHorrible company with horrible customer serviceThe company still fails to address the way that the matter wasn't handled by their employee and the complete lack of respect that was afforded to me when I calledI do not recommend this company to anyone Regards, [redacted]

March 1, 2018Dear [redacted] :Please be advised that DLL is in receipt of the above referenced complaintComplainant is disputing that the lease is non-cancellable [redacted] and DLL entered into the above referenced Lease on June 23, Said Lease does not expire until June, 2019, of which the last payment is due July 1, [redacted] entered into a five (5) year term for a [redacted] printer and acknowledged and agreed that the lease is non-cancellableA copy of the Lease showing same is attached.DLL and [redacted] have complied with all terms and conditions of the agreement to dateThe complainant has taken over the business and is now disputing the terms agreed upon by the lease signer, [redacted] The Lease agreement is valid and the remaining contractual lease term payments are dueDLL provided a buyout to the customer on February 27, stating the amount due to terminate the lease.Please do not hesitate to contact me should you have any further questions.Sincerely,Melissa Q***Paralegal

December 29, Dear [redacted] :The above referenced lease originated February 21, and expired on February 20,as this was a sixty (60) month termIn accordance with Section of the Lease Agreement, a copy of which is attached, the lessee is required to provide DLL with written notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease termSaid notice should have been provided to DLL between September 20, and November 20, However, no notice has been received to date and therefore the lease went into automatic renewal for consecutive sixty (60) day periodsThe renewal periods continue until notice is provided.Additionally, notice was provided that the lease was near end and would be automatically renewing was provided on each monthly invoice starting with the invoice dated October 1, through the end of the lease termA copy of said invoices are attachedTherefore, there was no overpayment by the customer as the account was still active and billing.In an effort to resolve this matter, DLL will accept $2,to close the account and the customer will keep the equipmentIf the customer wishes to return the equipment, they will need to send a cancellation notice and the final bill would be over $3,plus the costs to return the equipment.If you have any further questions please do not hesitate to contact me.Sincerely,Melissa Q***ParalegalDe Lage Landen Financial Services, Inc[redacted] ***, Wayne, PA ***Tel: ###-###-#### [redacted] @leasedirect.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] January 19, 2017Dear [redacted] ,De Lage Landen claims they never received notice from the [redacted] representative about the lease buyout, but even if they did, they conveniently claim it does not warrant validity because it was done by a third partyI fail to find such wording in the lease agreementI am curious as to how the [redacted] representative came up with a Lease Buyout price of $21,I have no doubt that he spoke With Someone at DLL regarding this matter and notified DLL properly of our lease cancellation.De Lage Landen also claims the equipment was never returned to DLL but even if it was, according to MsQ***, it conveniently breaches the contract because it was done by a third partyI fail to find such wording in the lease agreementI am sure lease buyouts are not uncommon and it is not unheard of for a third party to handle such details.As I stated previously, we honored all stipulations imposed by DLL and paid the buyout fee in good faith and returned all copiersThe continued billing by DLL is theft and because DLL denies notice of cancellation or return of merchandise does not make it truthful [redacted] stands by its claim that DLL owes reimbursement of $8,for overpayment.Sincerely, [redacted] ***

December 21, 2015Dear [redacted] :Please be advised that DLL is in receipt of the above referenced complaintDLL is in the process of rectifying the issueThe customer makes their monthly payments onlineThe payments come from the bank's account number, not the customers individual account, which forces DLL into a manual application processTypically the payments are applied prior to the late fee being assessed, but there have been exceptions, which have caused the fee to be assessed.In the interim of a long term solution, which we are working on, we have applied an additional ten (10) day grace period to the account, in an effort to prevent the late fees from assessing before the payment is appliedAll late fees that have been assessed because of our delay in posting them have been waived.Please let me know if you have any further questions,Sincerely,Melissa QParalegal

March 1, 2018Dear *** ***:Please be advised that DLL is in receipt of the above referenced complaintComplainant is disputing that the lease is non-cancellable*** *** and DLL entered into the above referenced Lease on June 23, Said Lease does not expire until June, 2019, of which
the last payment is due July 1, *** *** entered into a five (5) year term for a *** printer and acknowledged and agreed that the lease is non-cancellableA copy of the Lease showing same is attached.DLL and *** *** have complied with all terms and conditions of the agreement to dateThe complainant has taken over the business and is now disputing the terms agreed upon by the lease signer, *** ***The Lease agreement is valid and the remaining contractual lease term payments are dueDLL provided a buyout to the customer on February 27, stating the amount due to terminate the lease.Please do not hesitate to contact me should you have any further questions.Sincerely,Melissa Q***Paralegal

September 22, 2016Dear *** ***:Complainant entered into an Equipment Lease Agreement with *** LP (“***') on or about October 13, *** assigned the lease to *** on or about October 26, A copy of said Lease and Acknowledgement of Assignment are attached.*** provided the
financing only for this transaction*** did not provide the equipment nor do we provide any maintenance on the equipmentAny claims regarding the equipment must be addressed to ***Accordingly, Section of the Lease Agreement states that...”if we do make an assignment under subsection 12(a) above, our assignee will have all of our rights under this Lease, but none of our obligationsYou agree not to assert against our assignee claims, offsets or defenses you may have against us.”Additionally, paragraph two (2) of the Lease Agreement states that “your payment obligations are absolute and unconditional and are not subject to cancellation.If you have any further questions please do not hesitate to contact me.Sincerely,Melissa Q***Paralegal

From: *** ***Date: Wed, Dec 9, at 1:PMSubject: Please Cancel complaint #***.To: ***@myRevdex.com.orgPlease cancel complaint id *** After many calls and call transfers (even a fake email address given to us), the issue has been
resolved We'd like to request that the online presence of our complaint be deleted as well The rep that was able to help us was very helpful Thank you

January 18, 2017Dear *** ***:DLL is in receipt of the customer's rejection of our response to the original complaintThe customer claims that DLL was contacted by *** representative *** *** in December with regard to a buyout amount and that the equipment was subsequently returned to DLLDLL has no record of being contacted by any *** representative in December and no buyout quote was created at that timeAdditionally, DLL has never received return of the equipment.The Lease Agreement is between *** *** *** *** ***and DLLTherefore, in accordance with Section of the Lease Agreement, the customer is obligated to provide DLL with Written notification so their intent to renew or cancel the LeaseThey are also obligated to return the equipment to DLL at a location designated by usBy allowing *** to remove the equipment from their premises, Complainant is in breach of the Lease AgreementAs previously indicated, no termination notice was received and the lease went into renewal and continued to bill.DLL is not obligated to notify the customer via phone, mail or email of their lease obligations as the customer is required to know and understand the terms and conditions of the agreementNevertheless, notice was provided to the customer on each monthly invoice starting with the invoice dated October 1, through the end of the lease term.Based on the above information, said refund is not due to the customer and monies are still due to DLLIn an effort to resolve this matter, DLL will accept $2,to close the account.If you have any further questions please do not hesitate to contact me.Sincerely,Melissa Q***Paralegal De Lage Landen Financial Services, Inc.*** *** *** *** **., Wayne, PA ***Tel: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I still find it laughable that this company refuses to accept any liability for the delay in transfer The email address you continued to use did not match the applicationCheck the file, check the phone call tapes where the employee admits that it doesn't matchIt's amazing that in business days I accomplished what you weren't able to do in days...all with a simple phone call or twoHorrible company with horrible customer serviceThe company still fails to address the way that the matter wasn't handled by their employee and the complete lack of respect that was afforded to me when I calledI do not recommend this company to anyone.
Regards,
*** ***

December 29, 2016 Dear [redacted]:The above referenced lease originated February 21, 2011 and expired on February 20,2016 as this was a sixty (60) month term. In accordance with Section 7 of the Lease Agreement, a copy of which is attached, the lessee is required to provide DLL with written...

notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease term. Said notice should have been provided to DLL between September 20, 2015 and November 20, 2015. However, no notice has been received to date and therefore the lease went into automatic renewal for consecutive sixty (60) day periods. The renewal periods continue until notice is provided.Additionally, notice was provided that the lease was near end and would be automatically renewing was provided on each monthly invoice starting with the invoice dated October 1, 2015 through the end of the lease term. A copy of said invoices are attached. Therefore, there was no overpayment by the customer as the account was still active and billing.In an effort to resolve this matter, DLL will accept $2,000.00 to close the account and the customer will keep the equipment. If the customer wishes to return the equipment, they will need to send a cancellation notice and the final bill would be over $3,100.00 plus the costs to return the equipment.If you have any further questions please do not hesitate to contact me.Sincerely,Melissa Q[redacted]ParalegalDe Lage Landen Financial Services, Inc.[redacted], Wayne, PA [redacted]Tel:  ###-###-####[redacted]@leasedirect.com

December 21, 2015Dear [redacted]:Please be advised that DLL is in receipt of the above referenced complaint. DLL is in the process of rectifying the issue. The customer makes their monthly payments online. The payments come from the bank's account number, not the customers individual account, which...

forces DLL into a manual application process. Typically the payments are applied prior to the late fee being assessed, but there have been exceptions, which have caused the fee to be assessed.In the interim of a long term solution, which we are working on, we have applied an additional ten (10) day grace period to the account, in an effort to prevent the late fees from assessing before the payment is applied. All late fees that have been assessed because of our delay in posting them have been waived.Please let me know if you have any further questions,Sincerely,Melissa Q. Paralegal

June 29, 2017 Dear [redacted]:DLL is in receipt of the above referenced complaint. Please note that it is my understanding that this matter has been resolved but by way of further response, please be advised on the following:There was no delay by DLL, DLL received and approved the application for...

transfer and assumption of the lease on May 10, 2017. That same day DLL sent an email to [redacted], the assignee [redacted] and the [redacted] representative with instructions on how to proceed. The email to [redacted] came back as undeliverable even though DLL used the exact email address that was provided on the application. At that time DLL contacted [redacted] and asked them to provide the information to [redacted]. DLL received the documents, with payment, and sent an email to the parties regarding the missing Assignee Billing Information sheet. As we had not obtained a new email address for [redacted] the email for him went to the incorrect address. However, the [redacted] representative was on the email and communicated with DLL, DLL again sent the Billing Information sheet to [redacted] for completion. [redacted] has acknowledged that her delay in returning the information was due to her busy schedule. Furthermore, the phone number provided on the application for [redacted] was also not correct. DLL did a [redacted] search to locate her company and contact information.In the meantime, [redacted] received an invoice for the equipment and contacted DLL. He was advised that the transfer and assumption had not yet been completed due to the missing billing information sheet, and that the payments were still his responsibility.All documentation has been received and the executed Assignment, a copy of which is attached, Was sent to [redacted] and [redacted] on June 28, 2017. Therefore we believe this matter to be resolved.If you have any further questions please do not hesitate to contact me.Sincerely, Melissa Q[redacted]ParalegalDe Lage Landen Financial Services, Inc.1111 Old Eagle School Rd., Wayne, PA 19087Tel:  ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
January 19, 2017Dear [redacted],De Lage Landen claims they never received notice from the [redacted] representative about the lease buyout, but even if they did, they conveniently claim it does not warrant validity because it was done by a third party. I fail to find such wording in the lease agreement. I am curious as to how the [redacted] representative came up with a Lease Buyout price of $21,575.00. I have no doubt that he spoke With Someone at DLL regarding this matter and notified DLL properly of our lease cancellation.De Lage Landen also claims the equipment was never returned to DLL but even if it was, according to Ms. Q[redacted], it conveniently breaches the contract because it was done by a third party. I fail to find such wording in the lease agreement. I am sure lease buyouts are not uncommon and it is not unheard of for a third party to handle such details.As I stated previously, we honored all stipulations imposed by DLL and paid the buyout fee in good faith and returned all copiers. The continued billing by DLL is theft and because DLL denies notice of cancellation or return of merchandise does not make it truthful. [redacted] stands by its claim that DLL owes reimbursement of $8,960.51 for overpayment.Sincerely,[redacted]