Metal Buildings, Inc

Review: Payed and ordered 3000 dollar a frame metal car port building and it collapsed on my Mercedes and my 4 wheeler, and the president acts like he does not care and did not even want to answer his phone or come clean up or help get out my property.

He acts like he doesn't care and was not wanting to even come look at what caused it. We found many places where races were missing and cheap metal broke from welds, which he advertises he uses the best steel. He kept saying well I order them pre built so it is what it is. He a cheat and theft not worth working with.Desired Settlement: Fix my property and clean up the mess, refund my money for his cheap crap and never deal with him again.

Business

Response:

We received an unusual amount of snow on February the 12th and 13th for our area. Around 18'' to 24'' reported in our area of the region and an additional 3'' to 5'' the evening of the 13th. Augusta County has the highest snow load requirements in Virginia. The load requirements were increased again last year. Customers are instructed to get permits for approval and inspections.

I was called at my unlisted home number on February the 14th at 3:21p.m. and I did apologize for his misfortune and was no way rude. He demanded I come look at the building and remove it immediately.

I personally was closed from 2/13/14 and reopened 2/17/14 due to non driveable conditions. There were repeated messages from him and his wife and an email when I did make it into work on the 17th.

I am a Class A contractor and have never had a structure collapse. Again, I am deeply sorry his structure collapsed. I would hope his home owners insurance would handle any losses.

I hope this settles this issue with the Revdex.com.

Sincerely,

Ron Kiser

President

I.D.#[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The owner Ron kiser told me that building was rated to hold over 36 inches of snow, with stand 155 mile an winds, the contract he gave me said the anchors would augured, and in fact 1 inch rebar was sled hammered into ground in my presence, the door the first time the doors to pull in were so small my wife could not even get her Mercedes in it, I called which I have phone records over 3 months for him to come fix the problem, got no answer, had to email and threaten to call Revdex.com before he sent crew out the second time, first doorways measured 7 foot 10, both by the plans showed they were suppose to be 9 foot, the second time guy shows up cuts more chunks off door way leaves rebar anchor exposed, and only opened it to 8 4 which still wasn't right, trying to get him to fix it, he ignored every call, when snow came down we had less than 17 inches, I called because my wife's car and my 4 four wheeler were trapped and I asked him to send a crew that new how it was built to come out safely remove it so we could get our stuff out, his comment it is what is that building will withstand 155 mile an winds and I m not coming out , that's what insurance is for. He said he couldn't get out at the time I reached him at home I was sitting in his company parking lot expecting a descent contractor to come help a customer, and thought he wanted and needed to know since he never had one fall, what caused a A frame over 3000 dollar building to collapse in the center. I got nothing he hung up phone.

Business

Response:

#[redacted]

I am sorry the customers building fell down. I did not hang up on him or ignore his calls. I am glad no one was hurt. God sent an unusual amount of heavy snow our way.

Sincerely,

Ron Kiser

President

Metal Buildings Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like my money back that I paid in full for my building plus my insurance deductable and it was only 17 inches of snow we get more snow every year, my neighbor has a 500 dollar carport that's 10 years old and it held fine, my $3000 plus 2 car building less than 2 years old falls, very bad workman ship, and a contractor who should accept responsibility for crappy workmanship, he just took my money and is now trying to get out of the responsibility.