[redacted] radiators were picked up on September *** and we use a third party to pickup and deliver the radiators (staff in the shop do this on the side)Yes we were a bit behind (one week) and this was communicated with her via phone calls over the next few weeksYes we did take about five week (delivered on October ***) compared to the three to four weeks we promised but again we do run some delays and it was communicated to herThere are really no excuses we have one paint booth and a sequence of work that is ahead of [redacted] *** and if something happens or the painter runs behind it affects our sequenceThe same goes for the stripping and refinishing sequenceWe were not weeks behind just about a week and she was in communication with us via phone and emailMsLiao did receive a discount compensated to the one week over the promised date and she even took out from the delivery charge to the third party to showing up l ate at her apartmentWe did answer all her calls and MrsLiao called almost daily about getting an update which we tried our best to accommodateWhen this was filed on October [redacted] we had already discussed a delivery that week (via email October ***)Photos were sent of the completed project via her email on October *** around 2:19pm and in the email explaining that we did encounter painting issuesI understand [redacted] frustration but we were in contact with her and we did deliver the radiators the on day after this complaint was filedAlso she was aware of the delivery the same day this complaint was filedIf we were not communicating with her and not sending her emails of the completed radiators then I can honestly state that she has a valid pointYes I understand her concerns and I am very sorry she felt this way and we tried our best to work with herRadiator restoration is time consuming and it involves many different processes and YES we are at time running a little behind which is probably our only setback we really have in the restoration businessAt the end she was satisfied with the radiators
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. THE RESOLUTION WAS NOT SATISFACTORY BUT THIS BUSINESS IS INCREDIBLY AGGRESSIVE AND INTIMIDATING. I AM CONCERNED ABOUT CONTINUING WITH ANY FURTHER COMPLAINTS. I WAS NOT SATISFIED WITH THE PRODUCT IN THE END - the paint was not close to the one chosen and this was not communicated until after the radiators were painted (even though the business had ordered the paint ahead of time). The business DID NOT ANSWER ALL MY INQUIRIES - IT WAS MORE OF A 4 to 1 ratio (my calls to finally an answer from the business). If you look on google reviews, they repeatedly blame the customer. They did not adjust billing by 10%.Sincerely,
[redacted]
[redacted] radiators were picked up on September [redacted] and we use a third party to pickup and deliver the radiators (staff in the shop do this on the side). Yes we were a bit behind (one week) and this was communicated with her via phone calls over the next few weeks. Yes we did take about five...
week (delivered on October [redacted]) compared to the three to four weeks we promised but again we do run some delays and it was communicated to her. There are really no excuses we have one paint booth and a sequence of work that is ahead of [redacted] and if something happens or the painter runs behind it affects our sequence. The same goes for the stripping and refinishing sequence. We were not weeks behind just about a week and she was in communication with us via phone and email. Ms. Liao did receive a discount compensated to the one week over the promised date and she even took out 50.00 from the delivery charge to the third party to showing up l ate at her apartment. We did answer all her calls and Mrs. Liao called almost daily about getting an update which we tried our best to accommodate. When this was filed on October [redacted] we had already discussed a delivery that week (via email October [redacted]). Photos were sent of the completed project via her email on October [redacted] around 2:19pm and in the email explaining that we did encounter painting issues. I understand [redacted] frustration but we were in contact with her and we did deliver the radiators the on day after this complaint was filed. Also she was aware of the delivery the same day this complaint was filed. If we were not communicating with her and not sending her emails of the completed radiators then I can honestly state that she has a valid point. Yes I understand her concerns and I am very sorry she felt this way and we tried our best to work with her. Radiator restoration is time consuming and it involves many different processes and YES we are at time running a little behind which is probably our only setback we really have in the restoration business. At the end she was satisfied with the radiators.
[redacted] radiators were picked up on September *** and we use a third party to pickup and deliver the radiators (staff in the shop do this on the side)Yes we were a bit behind (one week) and this was communicated with her via phone calls over the next few weeksYes we did take about five week (delivered on October ***) compared to the three to four weeks we promised but again we do run some delays and it was communicated to herThere are really no excuses we have one paint booth and a sequence of work that is ahead of [redacted] *** and if something happens or the painter runs behind it affects our sequenceThe same goes for the stripping and refinishing sequenceWe were not weeks behind just about a week and she was in communication with us via phone and emailMsLiao did receive a discount compensated to the one week over the promised date and she even took out from the delivery charge to the third party to showing up l ate at her apartmentWe did answer all her calls and MrsLiao called almost daily about getting an update which we tried our best to accommodateWhen this was filed on October [redacted] we had already discussed a delivery that week (via email October ***)Photos were sent of the completed project via her email on October *** around 2:19pm and in the email explaining that we did encounter painting issuesI understand [redacted] frustration but we were in contact with her and we did deliver the radiators the on day after this complaint was filedAlso she was aware of the delivery the same day this complaint was filedIf we were not communicating with her and not sending her emails of the completed radiators then I can honestly state that she has a valid pointYes I understand her concerns and I am very sorry she felt this way and we tried our best to work with herRadiator restoration is time consuming and it involves many different processes and YES we are at time running a little behind which is probably our only setback we really have in the restoration businessAt the end she was satisfied with the radiators
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. THE RESOLUTION WAS NOT SATISFACTORY BUT THIS BUSINESS IS INCREDIBLY AGGRESSIVE AND INTIMIDATING. I AM CONCERNED ABOUT CONTINUING WITH ANY FURTHER COMPLAINTS. I WAS NOT SATISFIED WITH THE PRODUCT IN THE END - the paint was not close to the one chosen and this was not communicated until after the radiators were painted (even though the business had ordered the paint ahead of time). The business DID NOT ANSWER ALL MY INQUIRIES - IT WAS MORE OF A 4 to 1 ratio (my calls to finally an answer from the business). If you look on google reviews, they repeatedly blame the customer. They did not adjust billing by 10%.Sincerely,
[redacted]
[redacted] radiators were picked up on September [redacted] and we use a third party to pickup and deliver the radiators (staff in the shop do this on the side). Yes we were a bit behind (one week) and this was communicated with her via phone calls over the next few weeks. Yes we did take about five...
week (delivered on October [redacted]) compared to the three to four weeks we promised but again we do run some delays and it was communicated to her. There are really no excuses we have one paint booth and a sequence of work that is ahead of [redacted] and if something happens or the painter runs behind it affects our sequence. The same goes for the stripping and refinishing sequence. We were not weeks behind just about a week and she was in communication with us via phone and email. Ms. Liao did receive a discount compensated to the one week over the promised date and she even took out 50.00 from the delivery charge to the third party to showing up l ate at her apartment. We did answer all her calls and Mrs. Liao called almost daily about getting an update which we tried our best to accommodate. When this was filed on October [redacted] we had already discussed a delivery that week (via email October [redacted]). Photos were sent of the completed project via her email on October [redacted] around 2:19pm and in the email explaining that we did encounter painting issues. I understand [redacted] frustration but we were in contact with her and we did deliver the radiators the on day after this complaint was filed. Also she was aware of the delivery the same day this complaint was filed. If we were not communicating with her and not sending her emails of the completed radiators then I can honestly state that she has a valid point. Yes I understand her concerns and I am very sorry she felt this way and we tried our best to work with her. Radiator restoration is time consuming and it involves many different processes and YES we are at time running a little behind which is probably our only setback we really have in the restoration business. At the end she was satisfied with the radiators.