Metal Tek Company

4-16-16Dear The Revdex.com,Thank you for bringing this letter to my attention We want to make sure this client is happy with her mattress We ordered new twin mattress and it should be in before 4-27- We will notify this client to arrange the exchange before 4-30- Thank you again and we look forward to satisfy this client Have a great dayAdam R

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

2/28/16Dear *** ***,Enclosed is copy of refund for $payable to *** ***.We have closed our file.Thank youAda R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Karls's was aware at the time I requested the shelf that this line of furniture was being discontinued. I was trying to decide between the armoire and another piece of furniture. I told them the armoire lacked storage space, but if I were able to get an extra shelf, I would go with the armoire. I was told that would not be a problem at all. I made Brad aware of the problems with the handles as soon as I took delivery. He said he would get them fixed. They had picked the furniture up from the manufacturer (wasn't something sitting in their store) right before they delivered it to me. They should have made sure everything looked ok, but even if that slipped though, they could have let the manufacturer know immediately while there was an opportunity to get replacement handles and shelf. I am now stuck with a mismatched set because of their failure to address my concerns immediately. I purchased this furniture when I was weeks pregnant. My baby is now months old. It is ludicrous to say they are still working on a solution. Brad came out once last fall to fix some scratches in the furniture (that took months and many broken promises to get him here) ,and he promised he would follow up on the other issues, even if he had to make a shelf for me. The fact is that I filed this complaint because I have had no response sin to my numerous phone calls and emails that I sent to follow up on this, despite even suggesting I would take further action.
Regards,
*** ***

Our refinisher completed service (g) *** ***r home on June 11th, 2017.The toddler rail and conversion rails will be delivered within the next days.We apologize for the delay in service for the repairs and the back order of a toddler rail andconversion kit.If you need any further information,
please callThank you,Adam R***

4-16-16Dear The Revdex.com,Thank you for bringing this letter to my attention.  We want to make sure this client is happy with her mattress.  We ordered new twin mattress and it should be in before 4-27-16.  We will notify this client to arrange the exchange before...

4-30-16.  Thank you again and we look forward to satisfy this client.  Have a great day. Adam R.

Dear [redacted]Customer received conversion rails delivered to their home on February 10th, 2017,We apologize for the delay.Thank you Karls baby furniture

5-10-16 Dear Revdex.com Customer Service, I am writing to you today to confirm client [redacted] received new twin mattress today May 10, 2016.  I am sure client will be extremely satisfied with the new mattress.  Thank you much!Adam R.

Complaint number[redacted]Karl's is aware of the shelf and replacement of handles. Unfortunately, the manufacture discontinued the collection called the [redacted], which is what [redacted] purchased. The extra shelf for the armoire was never charged to [redacted]. However,Karl's is still attempting to...

find a extra shelf that would fit the armoire. The handles are also not available due to the collection being discontinued but Karl's continues to search for handles to match. We apologize for the inconvenience. Karl's will do its best to resolve this matter as soon as possible.