I made an appointment with them two weeks ago for routine service. 20 minutes into the appointment time (with no sign of the tech) I called and found out that the tech was off on an emergency call in another state and would not be coming, nor was anyone planning to contact me. The secretary eventually called me and claimed that the tech did not have my number, just my address, and that she didn't contact me because she was home while a contractor worked on HER house. Then I was offered a reschedule, but not on any of the days that worked for me - it would be at least 3 weeks since my original appointment before they could get to back to me again. If they do not want to do small residential work, they should not accept it.
I made an appointment with them two weeks ago for routine service. 20 minutes into the appointment time (with no sign of the tech) I called and found out that the tech was off on an emergency call in another state and would not be coming, nor was anyone planning to contact me. The secretary eventually called me and claimed that the tech did not have my number, just my address, and that she didn't contact me because she was home while a contractor worked on HER house. Then I was offered a reschedule, but not on any of the days that worked for me - it would be at least 3 weeks since my original appointment before they could get to back to me again. If they do not want to do small residential work, they should not accept it.