Initial Business Response / [redacted] (1000, 13, 2015/10/21) */ We have been in contact with the complainant and have refunded the $she was mistakenly charged for keysWe are in the process of refunding the $cleaning deposit that she was owed also
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ On 5/6/14, residents signed the security and damage deposit agreement which notified them of the required two month notice period - copy attachedOn 5/16/14, residents entered into a lease which again notified them of the two month notice period - copy attachedThe lease clearly states that the notice needs to be in writingOn 1/13/15, residents were reminded of this requirement when they were offered the opportunity to renew their leaseAlthough it was not required on our part, we reminded the residents of this requirement again on 2/17/as management had not received a response to offer to renew their lease nor a notice to vacateOn March 17, 2015, another notice was sent to the residents reminding them that we needed a notice in writingThis time the residents responded with a written notice to vacateAs stated on their notice, the manager did receive a voice mail from them but it was after the 2/28/deadline and it was not in writingThe property manager did her best to re-rent the apartment prior to the end of May but no one who was income qualified applied for the townhouse; if someone had moved into to the town home, these residents would have been credited back for all of the days someone else was in occupancyThe property manager denies stating that she told them they were getting their deposit back - see attached email It is important to note that the reason we require the notice to be in writing is to protect ourselves from residents changing their mind after giving a verbal notice to vacate; most of the time the apartment is already rented to a new party who is counting on being able to move in on the promised date Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We told the manager more than months in advance in person, she never said anything about the notice thenWe only received one notice before hand And that was the one in JanuaryI never saw another one and I don't understand why she wouldn't say anything about it after we told her we were moving over months in advance because we did not fit into the income bracket anymoreShe never reminded us a second time like the response letter states
Initial Business Response /* (1000, 13, 2015/10/21) */
We have been in contact with the complainant and have refunded the $80.00 she was mistakenly charged for keys. We are in the process of refunding the $72.50 cleaning deposit that she was owed also.
Initial Business Response /* (1000, 5, 2015/05/29) */
On 5/6/14, residents signed the security and damage deposit agreement which notified them of the required two month notice period - copy attached. On 5/16/14, residents entered into a lease which again notified them of the two month notice...
period - copy attached. The lease clearly states that the notice needs to be in writing. On 1/13/15, residents were reminded of this requirement when they were offered the opportunity to renew their lease. Although it was not required on our part, we reminded the residents of this requirement again on 2/17/15 as management had not received a response to offer to renew their lease nor a notice to vacate. On March 17, 2015, another notice was sent to the residents reminding them that we needed a notice in writing. This time the residents responded with a written notice to vacate. As stated on their notice, the manager did receive a voice mail from them but it was after the 2/28/15 deadline and it was not in writing. The property manager did her best to re-rent the apartment prior to the end of May but no one who was income qualified applied for the townhouse; if someone had moved into to the town home, these residents would have been credited back for all of the days someone else was in occupancy. The property manager denies stating that she told them they were getting their deposit back - see attached email.
It is important to note that the reason we require the notice to be in writing is to protect ourselves from residents changing their mind after giving a verbal notice to vacate; most of the time the apartment is already rented to a new party who is counting on being able to move in on the promised date.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We told the manager more than 2 months in advance in person, she never said anything about the notice then. We only received one notice before hand And that was the one in January. I never saw another one and I don't understand why she wouldn't say anything about it after we told her we were moving over 2 months in advance because we did not fit into the income bracket anymore. She never reminded us a second time like the response letter states.
Initial Business Response / [redacted] (1000, 13, 2015/10/21) */ We have been in contact with the complainant and have refunded the $she was mistakenly charged for keysWe are in the process of refunding the $cleaning deposit that she was owed also
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ On 5/6/14, residents signed the security and damage deposit agreement which notified them of the required two month notice period - copy attachedOn 5/16/14, residents entered into a lease which again notified them of the two month notice period - copy attachedThe lease clearly states that the notice needs to be in writingOn 1/13/15, residents were reminded of this requirement when they were offered the opportunity to renew their leaseAlthough it was not required on our part, we reminded the residents of this requirement again on 2/17/as management had not received a response to offer to renew their lease nor a notice to vacateOn March 17, 2015, another notice was sent to the residents reminding them that we needed a notice in writingThis time the residents responded with a written notice to vacateAs stated on their notice, the manager did receive a voice mail from them but it was after the 2/28/deadline and it was not in writingThe property manager did her best to re-rent the apartment prior to the end of May but no one who was income qualified applied for the townhouse; if someone had moved into to the town home, these residents would have been credited back for all of the days someone else was in occupancyThe property manager denies stating that she told them they were getting their deposit back - see attached email It is important to note that the reason we require the notice to be in writing is to protect ourselves from residents changing their mind after giving a verbal notice to vacate; most of the time the apartment is already rented to a new party who is counting on being able to move in on the promised date Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We told the manager more than months in advance in person, she never said anything about the notice thenWe only received one notice before hand And that was the one in JanuaryI never saw another one and I don't understand why she wouldn't say anything about it after we told her we were moving over months in advance because we did not fit into the income bracket anymoreShe never reminded us a second time like the response letter states
Initial Business Response /* (1000, 13, 2015/10/21) */
We have been in contact with the complainant and have refunded the $80.00 she was mistakenly charged for keys. We are in the process of refunding the $72.50 cleaning deposit that she was owed also.
Initial Business Response /* (1000, 5, 2015/05/29) */
On 5/6/14, residents signed the security and damage deposit agreement which notified them of the required two month notice period - copy attached. On 5/16/14, residents entered into a lease which again notified them of the two month notice...
period - copy attached. The lease clearly states that the notice needs to be in writing. On 1/13/15, residents were reminded of this requirement when they were offered the opportunity to renew their lease. Although it was not required on our part, we reminded the residents of this requirement again on 2/17/15 as management had not received a response to offer to renew their lease nor a notice to vacate. On March 17, 2015, another notice was sent to the residents reminding them that we needed a notice in writing. This time the residents responded with a written notice to vacate. As stated on their notice, the manager did receive a voice mail from them but it was after the 2/28/15 deadline and it was not in writing. The property manager did her best to re-rent the apartment prior to the end of May but no one who was income qualified applied for the townhouse; if someone had moved into to the town home, these residents would have been credited back for all of the days someone else was in occupancy. The property manager denies stating that she told them they were getting their deposit back - see attached email.
It is important to note that the reason we require the notice to be in writing is to protect ourselves from residents changing their mind after giving a verbal notice to vacate; most of the time the apartment is already rented to a new party who is counting on being able to move in on the promised date.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We told the manager more than 2 months in advance in person, she never said anything about the notice then. We only received one notice before hand And that was the one in January. I never saw another one and I don't understand why she wouldn't say anything about it after we told her we were moving over 2 months in advance because we did not fit into the income bracket anymore. She never reminded us a second time like the response letter states.