Methodist Hospital

Hello, Ms. [redacted]: I have reviewed the patient complaint below. The patient is correct that we initially failed to get the updated insurance Payer information at the time of service.  Unfortunately the previously used Payer information was used by our Registration Team at the Facility. After the...

incorrect Provider was billed, and denied payment, the patient did call us in July, 2015, with the updated information.  Due the updated Payer having a timely filing deadline of 95 days, we failed to get the billing information updated in order to bill in a timely manner.  Thus there was no payment on the account. The updated Payer received their contractual discount, leaving the present unpaid balance amount of $1021.26.  However due to the billing error on our part, we are offering to the patient our ‘uninsured discount’ amount of 85%.  This discount will leave the patient a balance of only, $153.19. Ms. [redacted]: I did also call the patient today, and left a voice mail of apology, and also left information regarding my information above advising of the patient balance after the 85 % courtesy discount. Thank you for sending this request.  We appreciate your help in getting these types of issues resolved. Sincerely, [redacted] Administrative Support