Sign in

Metro Apartments at Seventy

Sharing is caring! Have something to share about Metro Apartments at Seventy? Use RevDex to write a review
Reviews Metro Apartments at Seventy

Metro Apartments at Seventy Reviews (1)

Initial Business Response /* (1000, 7, 2015/08/27) */
Contact Name and Title: *** *** Insur
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@jesholdings.com
August 26,
Revdex.com
Dispute Resolution Department
NBroadway, Suite
StLouis,
Missouri XXXXX
Re: Case NoXXXXXXX, Complainant *** ***
Dear Dispute Resolution Department:
Fairway Management, Inc(FWM) has been made aware of a complaint from *** *** resident of Metro Apartments at 70, which FWM managesPlease allow this correspondence to serve as our response to Ms*** complaint
First, allow us to provide some backgroundMs*** moved to Hanley Crossings Apartments on May 29, As evidenced on her original move in inspection report, there is no mention of dissatisfaction with the carpet in her apartment outside of wear and tearFurthermore FWM did not manage this property until If Ms*** requested the carpet to be replaced at move in, this is unknown to FWM
On June 16, Ms*** submitted a work order for her kitchen sink backing up and the second bedroom window leaking when it rainsThere was no report of mold by Ms*** These repairs were addressed the same dayHowever, unbeknownst to FWM maintenance staff, the window repair that was made was not successful but could not be detected until the next rain, and Ms*** reported the issue again
On July 27, 2015, Ms*** submitted a work order for the following repairs: stove door is missing a screw, kitchen pipe is leaking under sink, kitchen door is missing knob, and plaster in window is coming downOn July 29, 2015, maintenance replaced a screw in the stove, tightened a nut under the sink to address the leak and replaced the knob on the door in the kitchenWhile making these repairs, Ms*** told maintenance staff that her dishwasher was leakingMaintenance staff tried to figure out the problem but could not get the dishwasher to leak, running it through all cyclesPlaster repairs to the bedroom window were scheduled to be made on August 5, when a technician that is proficient making these repairs could complete them
Ms*** never reported mold in her apartmentShe never reported that the stove's temperature gauge was not working properlyShe also never reported that the furnace/air conditioning not working properly in her apartment
On August 3, Ms*** filed her complaint with the Revdex.comOn August 5, the plaster repairs were completed in her apartment, closing out the open work orders that FWM had for Ms*** as scheduled
After learning, only through Ms***'s instant Revdex.com complaint, of mold in her apartment, FWM completed an inspection of the apartment and found no moldFurthermore, FWM inspected Ms***'s stove and furnace/air conditioner and found them both to be working properly
While we strive to respond quickly to all resident complaints, that obviously cannot occur until the resident makes FWM aware of any particular problem in the affected apartmentFortunately, Ms***'s fears of mold proved unfounded after FWM was made aware of the complaint and had an opportunity to perform a thorough inspectionI trust that this will satisfactorily resolve this complaint registered with the Revdex.com, but should my understanding not meet yours, please contact me immediately so that I may respond to any further concerns the Revdex.com may have in this regard
Very truly yours,
*** ***
Director of Operations
Fairway Management

Check fields!

Write a review of Metro Apartments at Seventy

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Metro Apartments at Seventy Rating

Overall satisfaction rating

Address: 8806 Dragonwyck Drive, Saint Louis, Missouri, United States, 63121

Phone:

Show more...

Add contact information for Metro Apartments at Seventy

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated