Metro Auto Leasing Reviews (2)
Metro Auto Leasing Rating
Description: AUTO SERVICES
Address: 42-43 27 Street, Long Island City, New York, United States, 11101
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Review: I purchased a new Audi A3 (VIN#: [redacted]) in November 2014 from Metro Auto Leasing. It was involved in an accident on it's way to be delivered to me, while in the possession of the dealer. It was replaced by another new Audi A3 in December(VIN#:[redacted]), but the replacement car was $450 less expensive than the previous one. The dealer said he would send me a refund check shortly for $450 together with my plates & registration. I received the plates & registration in the mail but no check. Was told it was in process.
I realized two months later that I never received the check. I called the salesman [redacted] and he told me he no longer works at this company to contact them directly about the refund. I called and spoke to [redacted], who said he would get back to me promptly. He never did. My wife [redacted] has been trying ever since to resolve this issue but every time she calls she is told [redacted] from accounting is the only one to talk to. She left many messages for [redacted] with [redacted]. She faxed all the documents to prove this situation to ###-###-#### (purchase agreement & email from [redacted]) to the attention of [redacted] & [redacted]. She recently spoke [redacted] who took a message for [redacted]. No one has honored her calls or mine.Desired Settlement: I would like them to send me my refund check for $450 without further delay.