Complaint # 12396212To Whom It May Concern,On 7/26/we received a call from “ [redacted] ” at Harrison CoChiropractic / Old Hwy 135nw / Corydon, IN about a problem with two (2) Brothers MFC8910DW paper jamming [redacted] informed us he has four (4) of these units and likes the units and wanted to see about getting the (two) repaired We quoted [redacted] our rates and these have been our same rates for over (four) years and are very competitive with the going rate, if not cheaper.We are located in Louisville, KY and they are in Corydon, IN miles and minutes each way with no traffic We quoted [redacted] the travel time of hour @ $plus $in gas and the onsite Labor once we got there of $per hour with a minimum of (one) hour for the 1st unit and the additional units would be on minute increment chargesWe also gave [redacted] the opportunity to drop units off to save the travel expenseWe give our customers options that best suit their schedules and/or budgetsHe chose for us to come on site.Our Tech went on site and diagnosed these units and determined that they both had bad fusers Our On Site Diagnostics Labor charge was hour for the 1st unit and hours for the 2nd unitHe then came back to the shop and was able to get the fusers covered under warranty at no charge because they each had less than 100,copies on them although they are used heavily The list price on these fusers alone are $eachI then called & told [redacted] the parts were covered and we could charge the difference between in shop labor & onsite labor rates to install the parts, clean, and service the units as well, which came to $for the (two) together, which is very reasonable & competitive We then had to deliver the units back and we had already agreed on a price for travel on the units @ $plus the $in gasOnce again they are over miles one wayOur tech delivered and set the units up on site as well We do have before and after samples printed from each of the (two) units that we repaired if needed.I have called countless times (10/21/16, 12/9/16, 1/17/17, 2/27/17, 4/17/17, 4/19/17, 6/26/etc.) to talk to [redacted] , Dr [redacted] , Accounts Payable, etcand was told by [redacted] and [redacted] each time they were not available and that I would have to leave a message Nobody ever calls back I faxed a copy of the invoice on 12/9/(please find the attached fax log phone # [redacted] ) I asked for their email address, but was denied I sent a letter on 6/26/with a copy of the invoice and asked for a return call so we could come up with some resolution,(please find the attached letter) with no return call ever madeI made my last attempt, before turning over to collections with a registered letter on 9/15/(please see attached) I also sent a copy of that same letter except regular mail because the registered letter cost $to [redacted] ’s home address since they never let me talk to him at all about getting this paidThis all boils down to they won’t pay their bill and won’t return calls I would love to just ignore my bills, unfortunately life and business does not work that wayPlease feel free to call me or email me if needed Thank You, [redacted] Attaching copies of invoice, fax log, letter dated 6/26/and registered letter dated 9/21/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] We were never quoted more than just the original fee to come out to our officeWe were never called and had a discussion with them about parts being covered/not covered by warrantyThe tech simply showed up to our office and said it was covered under warrantyThey also state in their response that they had to deliver the units back to our officeThe units never left our office, and once the part was replaced we set them up ourselves, not the tech like their response also statesThis company has since started harassing our employees by sending certified mail to their personal home addresses in regards to thisTheir behavior has been very unprofessional Regards, Harrison County Chiropractic
Complaint # 12396212To Whom It May Concern,On 7/26/we received a call from “ [redacted] ” at Harrison CoChiropractic / Old Hwy 135nw / Corydon, IN about a problem with two (2) Brothers MFC8910DW paper jamming [redacted] informed us he has four (4) of these units and likes the units and wanted to see about getting the (two) repaired We quoted [redacted] our rates and these have been our same rates for over (four) years and are very competitive with the going rate, if not cheaper.We are located in Louisville, KY and they are in Corydon, IN miles and minutes each way with no traffic We quoted [redacted] the travel time of hour @ $plus $in gas and the onsite Labor once we got there of $per hour with a minimum of (one) hour for the 1st unit and the additional units would be on minute increment chargesWe also gave [redacted] the opportunity to drop units off to save the travel expenseWe give our customers options that best suit their schedules and/or budgetsHe chose for us to come on site.Our Tech went on site and diagnosed these units and determined that they both had bad fusers Our On Site Diagnostics Labor charge was hour for the 1st unit and hours for the 2nd unitHe then came back to the shop and was able to get the fusers covered under warranty at no charge because they each had less than 100,copies on them although they are used heavily The list price on these fusers alone are $eachI then called & told [redacted] the parts were covered and we could charge the difference between in shop labor & onsite labor rates to install the parts, clean, and service the units as well, which came to $for the (two) together, which is very reasonable & competitive We then had to deliver the units back and we had already agreed on a price for travel on the units @ $plus the $in gasOnce again they are over miles one wayOur tech delivered and set the units up on site as well We do have before and after samples printed from each of the (two) units that we repaired if needed.I have called countless times (10/21/16, 12/9/16, 1/17/17, 2/27/17, 4/17/17, 4/19/17, 6/26/etc.) to talk to [redacted] , Dr [redacted] , Accounts Payable, etcand was told by [redacted] and [redacted] each time they were not available and that I would have to leave a message Nobody ever calls back I faxed a copy of the invoice on 12/9/(please find the attached fax log phone # [redacted] ) I asked for their email address, but was denied I sent a letter on 6/26/with a copy of the invoice and asked for a return call so we could come up with some resolution,(please find the attached letter) with no return call ever madeI made my last attempt, before turning over to collections with a registered letter on 9/15/(please see attached) I also sent a copy of that same letter except regular mail because the registered letter cost $to [redacted] ’s home address since they never let me talk to him at all about getting this paidThis all boils down to they won’t pay their bill and won’t return calls I would love to just ignore my bills, unfortunately life and business does not work that wayPlease feel free to call me or email me if needed Thank You, [redacted] Attaching copies of invoice, fax log, letter dated 6/26/and registered letter dated 9/21/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] We were never quoted more than just the original fee to come out to our officeWe were never called and had a discussion with them about parts being covered/not covered by warrantyThe tech simply showed up to our office and said it was covered under warrantyThey also state in their response that they had to deliver the units back to our officeThe units never left our office, and once the part was replaced we set them up ourselves, not the tech like their response also statesThis company has since started harassing our employees by sending certified mail to their personal home addresses in regards to thisTheir behavior has been very unprofessional Regards, Harrison County Chiropractic