Metro Camera Centers, Inc.

March 16, *** *** ***,
Upon arriving in my store on March 11th He requested x photos & CD after quoting him the price He agreed & paid $His photos turned out perfect as well as the CD He comes back after hr& says
pictures were not goodHe puts the CD in his laptop & points out spots on the face & he says it's dark I opened the CD on my computer and it was 100% perfect He agreed but still insists not good His lady freind sugested for me to email him the photo instead of scanning of which I agreed But he said no.I also have a sign, says no cash refunds Store credit only This bussiness has been established since 1972.
Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I ultimately did not get what I had asked forI did not ask for a scanned copy I asked for a digital copy and that is why I paid that $29.63.
Yes I showed the photo in my laptop and the flaws were the same in his own pc tooAnd he told me that this is the most he can doI showed him the difference between a scanned copy and a digital photo and he even did not want to talk about it.
He is reiterating that he has been in this business for years but I ask him what a digital photo mean? Is it to take the photo and then scan it? Well if that was the case I would have asked for a hard copy because I can scan the photos myself too.
Places where they cannot provide a digital copy of the photo they tell that they can provide a scanned copyBut he did not do thatHe said a digital copy and scanned the hard copy which made a low quality photoI want a complete refund and do not accept what the photographer has said and I am ready for any kind of justification by a third party.
Regards,
*** *** ***

Dear Sir/ Madam, First of all, we did the right size for herShe came back with one photo that she claims it was out of focusThe picture was fine, in good qualityWe do hundred of pictures every week and we have no issues, whatsoever with any other customerWe offered her to bring back the two
pictures and we would give her a store credit as my store sign clearly mentions, we give no refund. When we explained to her, she got viciously angry, and started using a foul languageI, very politely asked her to leave the storeThenafter, she started taking videos and rather started accusing me of cheating customers and telling me she got attorneys to take care of meSo, after this unfortunate incident that I didn't know would occur I had to tell her that I will call the security. This is the story, as I hope we get fair judgement. Sincerely, Jack L***

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].Inboxx Revdex.com of Metro Washington DCApr 28 (6 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Apr 28, 2015 at 12:45 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected] MORNINGWE RESPONDED SEVERAL TIMES TO THIS COMPLAINT. WE DELIVERED TWO PHOTOS & A CD TO THE CUSTOMER AS REQUESTED.PHOTOS & THE CD WERE PERFECT AS WE DISPLAYED ON OUR COMPUTER.THE CUSTOMER DID NOT LIKE LIKE IT & ASKED FOR REFUND. WE HAVE A SIGHNDISPLAYED NO CASH REFUNDS.AS A COURTASY I WILL OFFER A STORE CREDIT UPON RETURNING THE PHOTOSTHE CD TOGETHER WITH THE RECEIPT.
THANK YOUREGARDSJACK L[redacted]On Mon, Apr 27, 2015 at 5:23 PM, <[email protected]> wrote:You have a new message waiting for you from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to consumer complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. Click Here to see the complaint

Dear Sir/ Madam, First of all, we did the right size for her. She came back with one photo that she claims it was out of focus. The picture was fine, in good quality. We do hundred of pictures every week and we have no issues, whatsoever with any other customer. We offered her to bring back the...

two pictures and we would give her a store credit as my store sign clearly mentions, we give no refund. When we explained to her, she got viciously angry, and started using a foul language. I, very politely asked her to leave the store. Thenafter, she started taking videos and rather started accusing me of cheating customers and telling me she got attorneys to take care of me. So, after this unfortunate incident that I didn't know would occur I had to tell her that I will call the security. This is the story, as I hope we get fair judgement. Sincerely, Jack L[redacted]